And the winner is . . .
Yup. This from a group that accused me of simultaneously changing the DNS on 30 domains in my account and another 50 in another, of which I lost all 30 and they all 50 clients when those 80 address lost the connection to our servers (Oct 30th, 2010). The change time stamps on their end were all within 1 second of each other. There was no way on the planet that it could have been done by a human(s) as it was insisted it was and that it was all my fault. My accounts have been wiped and mysteriously reappeared with all the registration info changed, leaving me with hours of changing it back. ICANN was not happy about that. So . . . basically this "excuse" of theirs has no validity with me. It's just another GD "F" Up that they will try to pass off on anyone but themselves.
From my history with GD, it was internal, another "maintenance goof". With many more to look forward to. Stayed tuned.