|reply to Wilsdom |
Low paid, but not every CSR is unskilled labor. Many CSR's are working their way through college with flexible hours at a call center. I know several CSR's who went on to IT, Account Managers, teachers, or started their own call center. Other CSR's may be there for part-time income or second jobs, or have lost quality employment via downsizing. I have a college degree but there are very few professional openings in my area.