said by moldypickle:Didn't know about that policy either. It's not stated like that in their Terms of Service AT ALL.
Hell, didn't even know they would let you add 2 services on the same bill.
What seems odd to me in that statement though is that SL is having issues with certain customers abusing the system. The old and current TOS provides ample power to simple disconnect these users.
I'm also confused if the offending number is a "large number of customers" abusing the system, or if it's the "less than 1% of our customers" that they like to say.
I didn't either.. Ive heard of it before in this area.. but idk..
I emailed them cause after seeing the stop the cap post about it (and a little encouragement from him saying customers need to email them and say this is unacceptable) so I did just that
1% users... must be people using 1tb.. heck like someone said in the posts above.. why not throttle after 250gb or if people hate the throttle then give them a option to pay a little more for more full speed bandwidth..
I can see what their saying as far as one person downloading and others not getting the full speed they are paying for just because of one person.. But if they where to throttle after 250, 300 or whatever I would think Suddenlink would be in a better position than where they are now.. What the companies don't realize is people hate looking and keeping track of how much data they use for what ever reason that may be.. if they where to enact a throttle technique to say.. 128kbps (1mbps) or so that's enough to surf and what not and not harm anyone.. if the person desperately needs their full speed back then they could have it at 10 for each 50 gb
People hate bill shock AT&T and all of them should be ashamed.. People don't care if Suddenlink was the last.. THAT JUST MEANS THEY FOLLOW THE INDUSTRY.. which again makes people even more madder, Comcast is looking into doing 500gb which is def a good amount for today's usage..
That's also another fear Suddenlink, is that people fear that the caps wont rise with the amount that will be needed in the future.., Their intentions maybe to help people out.. but they sure are targeting it wrongfully especially for a company that's private.
And yes if they want to bill customers like water and electric then their needs to be a regulatory or some one to check it besides the corporation them selves. That's why I emailed them about mainly.. Is that what guarantee can you give us that you are really gonna hire a 3rd party company to check the meters? you could say that you will but whats the proof?, also since we've been lied to before. Just saying a company isn't quite accurate.. I told them if they can't make a good enough meter to work then why should I stay with a company that is in accurate practices?
But anyways, hopefully it all works out, I love their services.. but its def getting to a point.. Suddenlink may be the only cable provider in my area, but they are not the only internet provider.. AT&T, Skybeam, Cirria, and some others.. I feel fortunate that where I live their is a few choices unlike most of the country
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