PVR Drive Cycling - Rogers | DSLReports Forums (Page 2)

Author	All Replies
metalhawk join:2007-02-06 Nepean, ON	reply to Stewy Re: PVR Drive Cycling Reading more about it, it seems to happen to people with an external drive. We don't have an external, and we don't experience this. The only time I have is when pausing for a few minutes. Never during playback (yet knocks on wood).
	to forum · permalink · 2012-09-22 17:30:58 ·
mozerd Light Will Pierce The Darkness Premium,MVM join:2004-04-23 Nepean, ON	said by metalhawk: Reading more about it, it seems to happen to people with an external drive. We don't have an external, and we don't experience this. The only time I have is when pausing for a few minutes. Never during playback (yet knocks on wood). I do not have external drives and it happens to my 2 8300 units.
	to forum · permalink · 2012-09-22 17:42:50 ·
metalhawk join:2007-02-06 Nepean, ON	I stand corrected. LOL
	to forum · permalink · 2012-09-22 18:06:41 ·

Hooter join:2009-08-17 Scarborough, ON	We have two units - one with an external hard drive and one without. I can verify it is happening with both units.
	to forum · permalink · 2012-09-22 18:59:10 ·
HiVolt Premium join:2000-12-28 Toronto, ON kudos:17	Yeah its happening to my 8300HD without an external drive as well. I just didnt hear it before due to ambient noise. Its spins up/down way more often than it used to when they first had the problem a year ago.
	to forum · permalink · 2012-09-23 11:02:19 ·
Hooter join:2009-08-17 Scarborough, ON 1 edit	This issue has been posted about on the Rogers Facebook page. The last comment made by RogersChris is as follows: "We're looking into it. We have no further info to share." Translation: We have no idea why we screwed up again, so we are not going to tell anybody! Typical Rogers!
	to forum · permalink · 2012-09-23 12:14:46 ·
Ree join:2007-04-29 h0h0h0	reply to HiVolt said by HiVolt: I just didnt hear it before due to ambient noise. Its spins up/down way more often than it used to when they first had the problem a year ago. It's hard not to hear mine...think the HD is on its way out, as it makes a loud clunk everytime it spins up/down. Guess it's time to find an old PATA drive to throw in there!
	to forum · permalink · 2012-09-24 13:53:49 ·
Hooter join:2009-08-17 Scarborough, ON	You have to keep in mind that the spinning up and down is a result of another useless firmware update from Rogers. IMHO, I have not seen one change that improves things. Like the update of a couple of years ago, this latest update is once again wreaking havoc with customers and you should not think that it is your hard drive that needs replacing. We have a PVR box that now needs to be turned on 24/7 (or left unplugged) to keep it from driving us crazy and this unit worked perfectly up until the update we received last Friday!
	to forum · permalink · 2012-09-24 16:52:45 ·
Dustyn Premium join:2003-02-26 Ontario, CAN kudos:10	Don't worry... Rogers has your back. They probably think that by spinning up and down the hard disk drive every two minutes is good for the drive. Like it will somehow make it stronger and more reliable in the end... like physical exercise.
	to forum · permalink · 2012-09-24 17:15:35 ·
Stewy Premium join:2007-12-12 Kitchener, ON	seriously how hard is it to fix this, don't they have the previous firmware that was working ? Jeezz
	to forum · permalink · 2012-09-27 08:53:42 ·
Hooter join:2009-08-17 Scarborough, ON	Rogers made it quite clear to me that reverting back to the previous SARA version was not an option! They are supposedly working on a fix and we all know what that means with Rogers!
	to forum · permalink · 2012-09-27 09:03:22 ·
JAC70 join:2008-10-20 canada	said by Hooter: Rogers made it quite clear to me that reverting back to the previous SARA version was not an option! They are supposedly working on a fix and we all know what that means with Rogers! Do you have an 8300 or an 8642? The 8642 can be reverted back to SARA.
	to forum · permalink · 2012-09-27 09:15:13 ·
Hooter join:2009-08-17 Scarborough, ON	What I meant was that even though the firmware could be reverted back, Rogers has told me that they will not revert back. I have the 8300 which has been affected by a new firmware update. The last rep I spoke to actually asked me what I wanted done. I stated that reverting to the old version would be good since the latest update was causing so many problems. She stated to me that it was not an option!
	to forum · permalink · 2012-09-27 09:27:26 ·
yabos join:2003-02-16 London, ON	reply to pmd I've worked with Cisco set tops before doing middleware software development. The low level firmware was always supplied by Cisco itself, so if it's the firmware, it's likely Cisco's bug and they are a slow as molasses company to deal with. If it's not a bug in the firmware itself, it could be that Rogers' application(guide or some other background app) is trying to access the HD every few minutes causing it to spin up.
	to forum · permalink · 2012-09-27 09:39:19 ·
pmd join:2012-08-08 Manotick, ON	reply to LeadFoot I called Rogers just now to report that both my PVRs have the problem of the hard drive turning on and off every few minutes (so it isn't a hardware problem). The problem started right after a firmware update Sept. 13. Tech support says I'm the ONLY CALL they have had about this problem! The guy hung up on me just now when I insisted there are others with the same problem. Leadfoot - did you call them? Everyone please call. Rogers will not admit the problem or fix it until they get lots of complaints. I hope it doesn't take 6 months this time! Rogers Cable Tech Support 1-888-764-3771 -- Computing 46 years and still get annoyed at tech problems.
	to forum · permalink · 2012-09-27 19:50:10 ·
Hooter join:2009-08-17 Scarborough, ON	I have called them. My ticket number is C62187902. The problem is, when you speak to someone in level 1 support, they are, for the most part, clueless. Here are a few more ticket numbers you can give them though: C61795473, C61914992, C61801728, C62064926, C61984371, and C62141176. Then there is a master ticket number - PT00063763. Always ask to speak to their supervisor. You might then have at least a 50-50 chance of speaking to someone who knows what they are talking about!
	to forum · permalink · 2012-09-27 19:57:41 ·
pmd join:2012-08-08 Manotick, ON	reply to LeadFoot Sep. 13, 2012 5 am - firmware updated on my 2 SA8300HD PVRs. Hard drive started cycling on and off by itself 24/7. I counted 8 on/off cycles in one hour. (same as 2 yrs ago) Sep. 14, 2012 - Phoned Rogers tech support - Never heard of it. Sep. 15, 2012 - Rogers technician tested the signal strength and had "no idea". If it was under warranty he would simply replace it. No one repairs them. All you could try is replace the drive (IDE Seagate 160gb) using a "security torx wrench" to open the weird screws on the box. I changed cable and swapped the PVRs before I realized it affect both PVRs - so not hardware problem. Phoned Rogers again to report this. He said I was the only person who had called them... I told him the forums were full of others with this problem and living with two pvrs cycling 24/7 was simply not acceptable. He hung up on me! Really. Both PVRs are now "unplugged" to save them from failure and me from losing sleep.
	to forum · permalink · 2012-09-27 21:47:20 ·
pmd join:2012-08-08 Manotick, ON	reply to avernar Yes the problems started right after a firmware update Sept. 13. I called Rogers again today to report that both my SA8300HD PVRs have the HSUD (Hard drive Spinning Up and Down) problem so it isn't a hardware glitch. Phone support guy says I'm the ONLY CALL about it. The guy hung up on me when I insisted there are others, so if you don't call be prepared for nothing getting fixed. Like in Nov 2010-May 2011 More at: »PVR Drive Cycling
	to forum · permalink · 2012-09-27 22:53:03 ·
yyzlhr join:2012-09-03 Scarborough, ON kudos:1	reply to yabos said by yabos: I've worked with Cisco set tops before doing middleware software development. The low level firmware was always supplied by Cisco itself, so if it's the firmware, it's likely Cisco's bug and they are a slow as molasses company to deal with. If it's not a bug in the firmware itself, it could be that Rogers' application(guide or some other background app) is trying to access the HD every few minutes causing it to spin up. Out of curiosity, do you know why it's necessary for the hard drive to be running when the STB is powered off and not recording anything? I noticed Rogers is not the MSO that leaves the hard drives spinning all the time and I've never understood why.
	to forum · permalink · 2012-09-27 23:37:16 ·
yabos join:2003-02-16 London, ON	said by yyzlhr: Out of curiosity, do you know why it's necessary for the hard drive to be running when the STB is powered off and not recording anything? I noticed Rogers is not the MSO that leaves the hard drives spinning all the time and I've never understood why. When you press the power button on a modern set top, it's not really powered off. Often just the front lights turn off and it doesn't shut most of the components off. For a PVR, it has to be constantly running in order to start a recording at the correct time. If it was completely shut down, meaning the operating system running on it(ones I used ran a stripped down version of linux) was not started, then when the PVR needed to record something, it'd take many minutes to start and you'd possibly miss the start of the recording. Realistically the set top is in an on state all the time. The drive spinning down is supposed to save you electricity, but it'll spin back up whenever something needs to read or write to it. Something must be reading or writing to the hard drive every few minutes which causes it to spin back up. This could be the PVR scheduler checking the recording database, or something syncing it's state with a database on the drive.
	to forum · permalink · 2012-09-28 08:43:15 ·

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