 pmd
join:2012-08-08
Manotick, ON | reply to pmd
Re: PVR Drive Cycling Call Rogers Cable Tech Support 1-888-764-3771
Report your problem using Master Ticket PT00063763
Ask to speak to a supervisor or manager to get someone who may have at least heard of the problem and can action it. (HSUD problem in 2010-2011 took 6 months for any change! Fix was leaving drive on 24/7.)
If they transfer you to Customer service, tell them the master ticket number again and ask to talk to a manager. You can ask for a rebate but they won't give you one until the problem is fixed. Someone will call within a few days and possibly give you a ticket number or even start the ball rolling to get it fixed. Ever the optimist. 
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Computing 46 years and still get annoyed at tech problems. |
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 grrrPremium
join:2001-06-16
Scarborough, ON | reply to pmd
So on top of this hard drive spinning up/down issue, I've also noticed that now when deleting shows, you have to go back to the beginning of your show list each time, whereas you used to be able to delete a show and then go to the next show that was on your list.
I know I'm not explaining this very well, but if you have to delete multiple shows that are on the same day, for example two shows from Tuesday and you're performing this task on a Friday, you used to delete the one show on Tuesday and when you go to delete the second show from Tuesday it kept your spot on Tuesday, but now it goes back to Friday each time.
This is just another one of those annoyances that Rogers specializes in. |
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pmd
join:2012-08-08
Manotick, ON | Here are other discussions on the HSUD problem. #1 has a list of all the "improvements" in September's update:
1. New SARA Firmware 1.93.14.1 Discussions (SA8300HD) Summary in Post 1
»www.digitalhome.ca/forum/showthr···t=156392
2. SA Explorer 8300HD Repair? (HSUD)
»www.digitalhome.ca/forum/showthr···t=156740
I hear my cable 8300 HD turning on and off by itself during various parts of the day
»communityforums.rogers.com/t5/fo···ht/false |
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 StewyPremium
join:2007-12-12
Kitchener, ON | reply to yabos
said by yabos:Something must be reading or writing to the hard drive every few minutes which causes it to spin back up. This could be the PVR scheduler checking the recording database, or something syncing it's state with a database on the drive.
knowing rogers it's most likely the PVR calling home to make sure it's authenticating every 10 minutes, except that the drive probably goes to sleep every 5 minutes.
Just a few months to go  |
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pmd
join:2012-08-08
Manotick, ON
1 edit | reply to pmd
I posted a summary of what I've learned over the last 2 weeks in the hopes others can spread the word and get Rogers' attention:
»communityforums.rogers.com/t5/fo···41#M6641
I included Pritcc's post Sep. 30, 2012 in the Rogers forum:
".. submitted a complaint to the CRTC about the PVR problem: This is your reference number: 592676"
»communityforums.rogers.com/t5/fo···97#M6597
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Computing 46 years and still get stumped by tech problems. |
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 elitefx
join:2011-02-14
London, ON
kudos:1 | said by pmd:I just submitted a complaint to the CRTC about the PVR problem.... While we all applaud your initiative unfortunately your efforts are for nothing. While the CRTC has approved Rogers as a cable service provider their mandate does not include the ability to tell Rogers how to deliver that service.
Been there, done that with the CRTC regarding Rogers not provisioning 3rd party modems last year......  |
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Hooter
join:2009-08-17
Scarborough, ON | For what it is worth, this was just posted on the Rogers Facebook page.
"Hi, Cisco has been engaged and is working on a fix. Thanks for your patience! @RogersNicolas" |
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| reply to pmd
Hi folks, Chris here from the Rogers social media team.
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We are actively working with our vendor on a solution.
I will share any new info I can provide as it crosses my desk here in this thread. |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:18
 ·TekSavvy DSL
 ·TekSavvy Cable
| said by Rogers_Chris:Hi folks, Chris here from the Rogers social media team.
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We are actively working with our vendor on a solution.
I will share any new info I can provide as it crosses my desk here in this thread.
Lets hope it doesnt take 3-4 months like last time...
Better question to ask, who the hell does the testing of these firmwares? Is rogers gonna be responsible for repairing customers' own boxes when their drives die due to 100's of cycles per day?
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elitefx
join:2011-02-14
London, ON
kudos:1 | reply to Rogers_Chris
said by Rogers_Chris:I will share any new info I can provide as it crosses my desk here in this thread.
Translation: We've known about this issue from Day 1 but since it's being openly discussed we'll get back to you in 6 months with a fix...maybe.
Until then, pay your Rogers bill on time. The fact that we can't deliver the quality service/equipment you're paying for is irrelevant. We're Rogers and we answer to no one................... |
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pmd
join:2012-08-08
Manotick, ON | reply to Hooter
I don't see any post by Rogers on Facebook - can you give a URL please? |
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Hooter
join:2009-08-17
Scarborough, ON | said by pmd:I don't see any post by Rogers on Facebook - can you give a URL please?
»www.facebook.com/Rogers/posts/10···nt_reply |
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pmd
join:2012-08-08
Manotick, ON | reply to Rogers_Chris
said by Rogers_Chris:Hi folks, Chris here from the Rogers social media team ... I will share any new info I can provide as it crosses my desk here in this thread.
Welcome Chris! I commend you for your bravery, since the people in this forum have been sharing info, work-arounds, symptoms and suffering for 3 weeks (some may have run out of civility). By all means let us know whatever you can share. Everyone please be gentle. We need all the info and help we can get. |
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Hooter
join:2009-08-17
Scarborough, ON | Agreed pmd. It is nice to hear a reply and hopefully, more to come in the future! |
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pmd
join:2012-08-08
Manotick, ON | reply to Hooter
Hooter, your URL on facebook has disappeared! Hmm. |
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elitefx
join:2011-02-14
London, ON
kudos:1 | said by elitefx: We're Rogers and we answer to no one...................
Yup.......  |
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Hooter
join:2009-08-17
Scarborough, ON | reply to pmd
I am not sure if this is related to the September SARA update on the 8300 PVR boxes which has caused numerous issues, but we have noticed another issue in the past 24 hours. While watching "live" TV, we are now experiencing 2-3 second pauses (previously this only occurred while watching a recorded show) and on occasion, the picture simply freezes. The only solution is to change channels and then switch back again. Or could this be the result of the hard drive being destroyed because of the constant spinning up and down caused by the update? |
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elitefx
join:2011-02-14
London, ON
kudos:1
1 edit | Could be the hard drive, could be another Firmware issue, maybe it's a broadcast signal feed issue, could be just about anything.
Unfortunately the underlying problem continues to be the same on all fronts. Rogers continued use of 10 cent 3rd rate garbage hardware.
We got a rover on Mars, unmanned commercial resupply to the space station, remote controlled drone aircraft and yet Rogers is still using low grade technology and unreliable poor quality equipment to deliver broadband services.
Post after post after post of Rogers equipment failure issues here and elsewhere.
We can analyse/rationalize the issues till hell freezes over but when all is said and done the problem boils down to Rogers complete and utter failure to provide quality service and hardware in return for your hard earned consumer dollars.
Garbage in...garbage out. Another law of nature. |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:18 Reviews:
·TekSavvy DSL
·TekSavvy Cable
| reply to Hooter
said by Hooter:I am not sure if this is related to the September SARA update on the 8300 PVR boxes which has caused numerous issues, but we have noticed another issue in the past 24 hours. While watching "live" TV, we are now experiencing 2-3 second pauses (previously this only occurred while watching a recorded show) and on occasion, the picture simply freezes
I have seen that as well. Weird thing is the audio continues, but the video freezes up.
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Hooter
join:2009-08-17
Scarborough, ON | With me it is both the audio and the video. I was told on another forum that the solution is the same as when you are watching a recorded program and it pauses because the hard drive is spinning down. You need to set a background recording which will prevent HSUD. Keep in mind it is not a fix, but a temporary solution until Rogers gets their act together! |
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