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dcb73

join:2012-09-13

WOW_Dan: Ultra and a second modem

Here it goes. WOW_Dan I am wondering if you have answers for the following, or anyone out there in the forum.

I moved to WOW from Comcast just a few days ago. So far everything is transitioning nicely. However, I have hit a bit of an impasse. Given that the Ultra GW doesn't bridge the public IP, my DynDNS client and SSH on my linksys has stopped working. To get past this, I begrudgingly used the Dyn Updater on my WHS so the public internet can see my current IP. This still leaves my SSH ability hanging out to dry.

However, I am finding UPnP is failing to direct port 80, 443, or 4125 to my WHS. It just hangs. Also tried to forward my SSH ports, not 22, to the Linksys using by domain name provided through Dyn, no dice.

I have read about the issues with UPnP and virtual servers(really?) within the code of the Arris box, and it doesn't thrill me.

So, my first question is:
When can we expect a newer firmware to address the bugs? Will we have the ability to bridge?

Followed by:
Would a second cable modem like a SURFBoard on a split line work to get my Linksys the public IP? Would it have to be provisioned independent? If so, would the cost be basically adding a second cable internet to my existing bill?

Thanks,
Also Dan


WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:36
said by dcb73:

When can we expect a newer firmware to address the bugs? Will we have the ability to bridge?

New firmware and software will be released as we get them. The vendor provides us with small updates every so often to address some of the bugs. We're currently beginning testing on the next version. The gateways can not be bridged.

said by dcb73:

Would a second cable modem like a SURFBoard on a split line work to get my Linksys the public IP? Would it have to be provisioned independent? If so, would the cost be basically adding a second cable internet to my existing bill?

I don't know 100%, but I'm pretty sure the policy is that we don't install a second modem to go with Ultra TV. This is more a question to take up with customer service or a local WOW representative, I'm just technical support.
--
Dan Della Terza
WOW! Internet, Cable & Phone
Network Operations Center

dcb73

join:2012-09-13
I was looking at it more of, is it even possible, hence asking the tech guy.

Thanks for the speedy responses.

I will give them a shout today.

NuclearXP9

join:2012-04-12
Trenton, MI
reply to WOW_Dan
The inability to bridge the Ultra gateway and use my router as such, instead of an AP is likely to drive me to ditch the Ultra TV platform for my own DVR solution. If they threw in a seperate DOCSIS 3.0 router at no charge I would definately reconsider.

Also - regarding the firmware. It is interesting how long it takes to get bug fixes released to consumers. WOW clearly released a buggy product without much hesitation. It would be entertaining to hear what their explanation is for being so quick to launch the product then in hindsight be so slow to release fixes. Most companies do it the other way around.

adam1991

join:2012-06-16
Columbus, OH
said by NuclearXP9:

The inability to bridge the Ultra gateway and use my router as such, instead of an AP is likely to drive me to ditch the Ultra TV platform for my own DVR solution.

»cetoncorp.com/products/ceton_q/

Matt7

join:2001-01-02
Columbus, OH
Reviews:
·AT&T U-Verse
·Insight Communic..
reply to dcb73
said by dcb73:

I was looking at it more of, is it even possible, hence asking the tech guy.

Thanks for the speedy responses.

I will give them a shout today.

Tech wise yes splitting would do the trick.. as long as the signal levels are there...

However, policy wise likely not as the Ultra gateway needs internet active on it to fully function which means they can't assign your data provisioning on your account to a separate modem instead of the WOW gateway....and since your only paying for one internet account.. you see the issue at hand.

You would have to pay for two occurrences of internet in theory (if they allow) to have both devices active to do what you want [I think].

However I could be wrong [I don't work for wow].

dcb73

join:2012-09-13
Thanks for all the replies guys, and you Dan.

As it turns out, after a few beers last night, I had an epiphany.
I started thinking, maybe the traffic isn't allowed to go out and come back in due to the way it is routed. And sure enough, voila. Tested off my work wireless and bam, right in. The port forwarding seems to be working well, and pushing the DNS server for my SSH/Dyn device ti public internet has made all the difference.

So, anyone wanna buy a Linksys E3200 cheap?

sparkydm

join:2012-05-10
dcb73; OK, apparently you were using an E3200 to provide a stronger wireless signal. I'm using an E4200. Now, you're able to get a stronger signal without the extra router. Can you explain what you did in a simpler fashion? You sort of lost and I'm not even sure I have what you accomplished right.

dcb73

join:2012-09-13
Sparky, it wasn't so much about a stronger wireless signal, just total functionality.

The Arris box actually has better wireless levels than either of the Linksys APs I now have set up. I will be tinkering with those more as I just upgraded the versions of DD-WRT on both.

When I had Comcast, I used the stock E3200 as my main wireless router for the downstairs of my home, as well as my DynDNS updater. I then had port forwarding turned on to point any traffic coming in on a specific port for SSH to another Linksys device running DD-WRT which is my SSHD server. I also have another Linksys AP for the upstairs of my home as well.

Then I had some UPnP set up with port forwarding for 80, 443, and 4125 to point that traffic to my Windows Home Server.

So, after realizing outgoing traffic from my home will not come back in, my issues were resolved because it was really working the entire time.

But, if you have read other posts, do make sure you turn off the DHCP server on the Linksys device, as well as make your network flat. It will be much easier to support and troubleshoot.