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metalhawk
join:2007-02-06
Nepean, ON

metalhawk to pmd

Member

to pmd

Re: PVR Drive Cycling

Yep, firmware update gone bad again. The monkeys at Rogers can't get it right. Every release comes with a large numbers of obvious bugs that would never make it past any kind of half-decent quality control anywhere else.

With this release, some people (you can read about it at Digital Home) have it happen WHILE they watch recorded shows. So it freezes while the drive shuts down and starts again once it spins right back up.

avernar
join:2002-05-23
Plattsville, ON

avernar

Member

said by metalhawk:

With this release, some people (you can read about it at Digital Home) have it happen WHILE they watch recorded shows. So it freezes while the drive shuts down and starts again once it spins right back up.

I thought it was my external drive going bad causing that. Grrrr.

The most annoying thing is setting up recordings from the guide. They made the Tune To Channel option the default. Why the heck would I want to tune to the channel when I'm hours/days forward in the guide? Morons.
Sunfox
join:2003-12-14
Stouffville

Sunfox

Member

Just like how on the 8462 "Resume Program" is now the SECOND playback option. But here's the thing: if "Resume" was the default and you hit it by accident, you can always hit stop and start back at the beginning. But as it is now with "Play from Start" as the default, if you hit it by accident (as I've often done because the thing is so damn slow and laggy) there is NO way to get back to where you were quickly.

And right now, the playback progress bar is MASSIVE - taking up nearly 1/3rd of the screen. I don't know when this happened, but I'm looking at it right now.

There are so many bad design/behavior changes on the new 8642 interface... and the stupid part is they keep changing. Almost every day something's different, and when they make 1 thing better they break or mess up 2 or 3 other things.

pmd
join:2012-08-08
Manotick, ON

pmd

Member

The only thing I can do is unplug the PVR when I'm not using it - better than burning it out. When this was happening about a year ago I nearly ditched it. Then one day it stopped.
fyi the firmware upgrade that started this again was Sep. 13, 2012 at 5am

Stewy6
Premium Member
join:2007-12-12
Kitchener, ON

Stewy6 to metalhawk

Premium Member

to metalhawk
said by metalhawk:

With this release, some people (you can read about it at Digital Home) have it happen WHILE they watch recorded shows. So it freezes while the drive shuts down and starts again once it spins right back up.

Yeap confirmed, everytime it cycles it freezes. Knowing rogers it's probably by design to upgrade to cisco and "unfortunately" there's nothing they can do about it.

metalhawk
join:2007-02-06
Nepean, ON

metalhawk

Member

Reading more about it, it seems to happen to people with an external drive. We don't have an external, and we don't experience this. The only time I have is when pausing for a few minutes. Never during playback (yet *knocks on wood*).

mozerd
Light Will Pierce The Darkness
MVM
join:2004-04-23
Nepean, ON

mozerd

MVM

said by metalhawk:

Reading more about it, it seems to happen to people with an external drive. We don't have an external, and we don't experience this. The only time I have is when pausing for a few minutes. Never during playback (yet *knocks on wood*).

I do not have external drives and it happens to my 2 8300 units.

metalhawk
join:2007-02-06
Nepean, ON

metalhawk

Member

I stand corrected. LOL
Hooter
join:2009-08-17
Scarborough, ON

Hooter

Member

We have two units - one with an external hard drive and one without. I can verify it is happening with both units.

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

Yeah its happening to my 8300HD without an external drive as well.

I just didnt hear it before due to ambient noise. Its spins up/down way more often than it used to when they first had the problem a year ago.
Hooter
join:2009-08-17
Scarborough, ON

1 edit

Hooter

Member

This issue has been posted about on the Rogers Facebook page. The last comment made by RogersChris is as follows: "We're looking into it. We have no further info to share." Translation: We have no idea why we screwed up again, so we are not going to tell anybody! Typical Rogers!
Ree
join:2007-04-29
h0h0h0

Ree to HiVolt

Member

to HiVolt
said by HiVolt:

I just didnt hear it before due to ambient noise. Its spins up/down way more often than it used to when they first had the problem a year ago.

It's hard not to hear mine...think the HD is on its way out, as it makes a loud clunk everytime it spins up/down. Guess it's time to find an old PATA drive to throw in there!
Hooter
join:2009-08-17
Scarborough, ON

Hooter

Member

You have to keep in mind that the spinning up and down is a result of another useless firmware update from Rogers. IMHO, I have not seen one change that improves things. Like the update of a couple of years ago, this latest update is once again wreaking havoc with customers and you should not think that it is your hard drive that needs replacing. We have a PVR box that now needs to be turned on 24/7 (or left unplugged) to keep it from driving us crazy and this unit worked perfectly up until the update we received last Friday!

Dustyn
Premium Member
join:2003-02-26
Ontario, CAN
·Carry Telecom
·TekSavvy Cable
Asus GT-AX11000
Technicolor TC4400

Dustyn

Premium Member

Don't worry... Rogers has your back.
They probably think that by spinning up and down the hard disk drive every two minutes is good for the drive. Like it will somehow make it stronger and more reliable in the end... like physical exercise.

Stewy6
Premium Member
join:2007-12-12
Kitchener, ON

Stewy6

Premium Member

seriously how hard is it to fix this, don't they have the previous firmware that was working ? Jeezz
Hooter
join:2009-08-17
Scarborough, ON

Hooter

Member

Rogers made it quite clear to me that reverting back to the previous SARA version was not an option! They are supposedly working on a fix and we all know what that means with Rogers!
JAC70
join:2008-10-20
canada

JAC70

Member

said by Hooter:

Rogers made it quite clear to me that reverting back to the previous SARA version was not an option! They are supposedly working on a fix and we all know what that means with Rogers!

Do you have an 8300 or an 8642? The 8642 can be reverted back to SARA.
Hooter
join:2009-08-17
Scarborough, ON

Hooter

Member

What I meant was that even though the firmware could be reverted back, Rogers has told me that they will not revert back. I have the 8300 which has been affected by a new firmware update. The last rep I spoke to actually asked me what I wanted done. I stated that reverting to the old version would be good since the latest update was causing so many problems. She stated to me that it was not an option!