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KnightAR

join:2004-04-22
San Marcos, CA

1 edit

[CA] Unable to connect to deviantART (Resolved)

Hello,

I am unable to connect to deviantART.com since I woke up about 7am this morning. If it would be possible to look into this issue that would be great!

Disclaimer: I work for deviantART and we have tried to fix this problem internally but our team has come to a conclusion that it's on Cox's side or a problem inbetween Cox and our datacenter. We have gotten widespread complaints from other Cox users.

If anyone else on the Cox network can confirm this, that would be awesome.

Thanks
--
Artician LLC
Co-Founder
Artician Web Development Studios - »www.artician.net
Artician - Creative Network for Art, Graphic Design, & Photography - »www.artician.com


m8trix

join:2003-12-24
Phoenix, AZ
kudos:4

Re: [CA] Unable to connect to deviantART

getting to it just fine from here in phonenix, have you try running a trace route to their website to see where the hold up is


KnightAR

join:2004-04-22
San Marcos, CA

That is the first thing I did, and this is what I get:

traceroute to www.deviantart.com (199.15.160.100), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.717 ms 1.056 ms 1.383 ms
2 * * *
3 ip68-6-12-186.sd.sd.cox.net (68.6.12.186) 19.334 ms 7.491 ms 8.775 ms
4 elcnsysc01-tec192.sd.sd.cox.net (68.6.8.210) 10.633 ms 10.475 ms 13.020 ms
5 fed1sysc01-gex0901.sd.sd.cox.net (68.6.8.100) 10.412 ms 9.993 ms 9.542 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
--
Artician LLC
Co-Founder
Artician Web Development Studios - »www.artician.net
Artician - Creative Network for Art, Graphic Design, & Photography - »www.artician.com



CoxJimR
Premium,VIP
join:2002-01-17
Atlanta, GA
reply to KnightAR

If you could supply any traceroutes from the Cox side toward their site, that would be helpful.

I would suggest in addition to this post you go ahead and call so a ticket can get opened.


KnightAR

join:2004-04-22
San Marcos, CA

said by CoxJimR:

If you could supply any traceroutes from the Cox side toward their site, that would be helpful.

I've asked for traceroutes, I will add them as I get them

said by CoxJimR:

I would suggest in addition to this post you go ahead and call so a ticket can get opened.

Should I suggest any user reporting an issue to do the same?
--
Artician LLC
Co-Founder
Artician Web Development Studios - »www.artician.net
Artician - Creative Network for Art, Graphic Design, & Photography - »www.artician.com


Bolt Pride
Premium
join:2001-02-15
Escondido, CA
reply to KnightAR

FWIW... I can't reach the site either.

The connection has timed out

The server at www.deviantart.com is taking too long to respond

--


KnightAR

join:2004-04-22
San Marcos, CA

Thanks, Since you live just a few miles from me I'm pretty sure you'll probably have a almost identical traceroute =/



Bolt Pride
Premium
join:2001-02-15
Escondido, CA
Reviews:
·Cox HSI

said by KnightAR:

Thanks, Since you live just a few miles from me I'm pretty sure you'll probably have a almost identical traceroute =/

Yes.... sd.sd.cox.net was the last place I got to also.
--


KnightAR

join:2004-04-22
San Marcos, CA
reply to CoxJimR

It seems that the issue has resolved itself (that or someone fixed the problem) ... Thanks if that was the case



chip89

join:2012-07-05
Independence, OH
reply to KnightAR

Its Fine in Cleveland