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faughtz

@cox.net

[CA] Only seeing 4 bonded channels

I switched from a CISCO DPC 3825 gateway to a CISCO DPC3010 modem, and even after reprovisioning the 3010 twice, still only see 4 bonded channels. The 3825 showed 8. Tech support reset/reprovisioned the 3010 twice and still only show 4. They were unable to do anything else. Shouldn't the 3010 also bond to 8 channels?
Regards,
Zane


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:79
Where did you get your DPC3010 from? Is it possible you got a DPC3008 from somewhere?


faughtz

@cox.net
No, it's definitely a 3010. Bought throught Amazon. It shows 8 channels, but only 4 have signal. Thanks for your assistance.
Regards,
Zane


Anonguy

@cox.net
Post a screnshot of

»192.168.100.1

Just edit out your MAC address


DDR329

@cox.net
^ forgot to edit your mac


faughtz

@cox.net
Here is the screenshot:


faughtz

@cox.net
Well, here is the text from the page:

Log In Online Help...
User Name:
Password:
Language Selection English Español

--------------------------------------------------------------------------------

About
Model: Cisco DPC3010
Vendor: Cisco
Hardware Revision: 1.0

MAC Address:
Bootloader Revision: 2.3.0_R1
Current Software Revision: DPC3010-v302r12901-110714a-CHR
Firmware Name: dpc3010-v302r12901-110714a-CHR.bin
Firmware Build Time: Jul 14 10:56:53 2011
Cable Modem Status: Operational

--------------------------------------------------------------------------------

Downstream Channels
Power Level: Signal to Noise Ratio:
Channel 1: 4.4 dBmV 37.0 dB
Channel 2: 5.5 dBmV 38.0 dB
Channel 3: 4.9 dBmV 37.8 dB
Channel 4: 4.1 dBmV 36.8 dB
Channel 5: 0.0 dBmV 0.0 dB
Channel 6: 0.0 dBmV 0.0 dB
Channel 7: 0.0 dBmV 0.0 dB
Channel 8: 0.0 dBmV 0.0 dB

--------------------------------------------------------------------------------

Upstream Channels
Power Level:
Channel 1: 42.5 dBmV
Channel 2: 0.0 dBmV
Channel 3: 0.0 dBmV
Channel 4: 0.0 dBmV

Regards,
Zane

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
The problem is your modem is running whats looks to be a Charter firmware for your Cisco DPC3010. As I am sure the CHR in the firmware stands for a charter firmware, instead it should show COX instead of CHR at the end of the firmware. Did your modem's firmware update this morning? As cox pushes firmware updates around 2am, when you are not running the latest firmware.