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Jacob1350

join:2012-09-14
Toronto, ON

When something goes wrong!

Acanac is good until something goes wrong with your building, your unit or your modem.

Reaching the technical support or accounting department is impossible. I have waited for hours in their phone support and couldn't speak to a human.

They answer only email requests not in 24hrs nor 48 hours but sometimes after a week.

After my internet disconnected, I submitted a ticket and filled up a diagnostic form but didn't get reply from them.

Finally yesterday and today, I requested cancellation and refund for the rest of my contract. Still no response.

It has been 12 days that I don't have internet and I don't know the resolution. I just find websites like this to share my experience so what happened to me doesn't happen to anyone else.