|reply to rojosky |
Thanks for mentioning this! I am in Madison, was on 3Mps plan before. Everything was ok, until Sept. 9, my connection becomes very unstable. At the first few days, I could sometimes get on the Internet at night. But from Sept. 19, my connection is down almost every evening, especially after 8PM when everyone is using it.
The modem lights are very very unstable, or not on at all. I either cannot get connect, or when I get connect, it will take 5-10 minutes just to load a page.
I have THREE Charter technicians coming in from last Friday, Sept. 20, two in house guys, and one line guy. The first technician told me my modem was broken, so he called sale dept., and put me on the 1 year promotion for 30Mps plan, and also gave me a new Docsis 3 modem.
But I still cannot get connected after 8PM since. NONE of the three techs could solve the issue. The third one was a line guy, he came on Sunday afternoon, it happens the connection went back on when he came. So he told me the line is fine. But then after 7pm, the connection went back down again.
Tomorrow I will have another one coming. This is really really frustrating.