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NascarFreak3

join:2012-09-16

1 edit

[Bill] Upgraded Without Notice & Charged

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Was looking at the Comcast bill from August and it shows an upgrade from Performance to Blast internet. We never asked them to upgrade our internet. All the charges were added on then discounted until September's bill. The upgrade happened on June 21st. Comcast also upgraded my aunt's internet to Blast back on August 10th without any notice. Has anyone else noticed this in their area? I live in Springfield, Oregon. The image attached shows the discounts. Comcast wouldn't give you service discounts if you asked them to upgrade something.

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
Were you on some promotion or package?

NascarFreak3

join:2012-09-16
No I've had the same performance internet since 2005-2006.


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
reply to NascarFreak3
I read that as a free upgrade - $10 with a $10 discount monthly. You circled it in your post.
--
My place : »www.schettino.us

NascarFreak3

join:2012-09-16
Yeah I guess it was free or something for 2 months but this months bill there was no discount on it. Don't see how they can upgrade someone without telling them and start charging you extra.

NascarFreak3

join:2012-09-16
reply to NascarFreak3
Click for full size
This is the normal bill from June 4th before the upgrade.

NascarFreak3

join:2012-09-16
reply to NascarFreak3
Click for full size
Now this one is the newest bill for September with no $10 discount.

Xfinity_Tech

join:2012-08-31
reply to NascarFreak3
Seems like a promo for 2 3 months was added for free at one point and promo ended. why you were not told its weird. give comcast a call and let them know they can credit you the $10 and remove the increase.

NascarFreak3

join:2012-09-16
Will have to go in on Monday, don't think they were open Sat or Sun here. I think this has happened to several people since it's also showing up on my aunt's Comcast account.