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Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to nOv1c3

Re: Awfull speeds and latency

nOv1c3,
I tried to call you today and was unable to reach you. Could you please send me a PM with a good cell number I can reach you on?

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

Sorry Aron , I don't have a cell



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

That explains it, lol. I will be in and out of meetings today. Is it it ok if I call your home number tomorrow afternoon?

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

Expand your moderator at work

nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

Re: Awfull speeds and latency

why sure it is :P

Hers my packet loss for tonight Its 11 pm

»/pingtest/88c7···/2975927



TylerH

@windstream.net
reply to nOv1c3

I live in Sugar Land, TX and also use Windstream as my ISP. I live in the Broadstone New Territory apartments so my only options are Ygnition and Windstream.

I am currently paying for 12MB/s Down and .7MB/s Up and have been having very similar issues to you for the past week nOv1c3. I have called tech support 3 times over the past week and each time have had my issue unresolved.

Every time they send a technician out to my house the internet is doing fine because the technician comes out early in the day. By the evening the internet goes back down to less than 1MB/s and I call them again.

This final call I had with them today I was told that they could try to send a technician again and if the issue was unresolved I could contact the business department and lodge a complaint. End of story.

I immediately contacted Ygnition and was told they now offer 20MB/s Up AND Down. I seriously doubt the lady knew what she was talking about because 20MB/s Up seems absurd but I'm willing to give it a shot for a month because my internet quality directly translates to the quality of my life.

If the issues in my area aren't fixed within the next couple of days then Windstream will be down 1 more customer. Not that I really think they care.


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

TylerH that 20/20 would be sweet wouldn't it

I,m back to less than 2 mb going north or south and packet loss







»/pingtest/8caa···/2976266

nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

Had to give up playing online games tonight , was just timing out and getting kicked







»/pingtest/9229···/2976295

nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

20% and 40% packet loss I gave up after 20 minutes trying to run a speed test , My guess its below 56k dialup

»/pingtest/722b···/2976675


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

I,m really fooking sick of this ,The speeds drops are bad enough but i have to deal with this packet loss , makes doing anything even with the speed drops a pain in the arse





»/pingtest/85b3···/2976981


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

Back to 40% Packet loss , Took me 5 tries to post this lol

»/pingtest/4b68···/2977028






nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

»/pingtest/3789···/2977369



[URL=http://www.speedtest.net] [/URL


Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream
reply to nOv1c3




Hey, look what is new...nothing really getting 15% of what a pay for always seems fair to me. Two weeks off for the holidays and I have been able to play online a total of 2 hours.

nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

No joy in the new year for me i guess

speed drops and packet loss

It well get worse once everyone out of the bars tonight lol

»/pingtest/59b2···/2977707






nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

»/pingtest/3353···/2979992






Distructocon

join:2013-01-06
reply to nOv1c3

I can't even use speedtest.net

But I now use measurementlab.net/run-ndt

It's far more accurate than speedtest and is gives a unholy payload of information..


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

My speeds have improved a ton but still seeing a bit of packet lost

»/pingtest/58bc···/2982823


iowaboy
Premium
join:2004-02-28
Fairfield, IA
Reviews:
·Windstream
·WildBlue
reply to nOv1c3

well I had a bad experience with support. Called because of modem reboots all afternoon and got told right off that I should be hapy with 300kbps down. Couldn't even connect. I wasn't nice as that lady really got my dander up. I finally got connected after 4 hours but had packet loss of 286ms at 69.66.3.25. She wouldn't even listen to what i had to say. Worse experience I ever had. Did say that I had 2 open tickets that had not been looked into for over 3 weeks. Wish now they would have been open and upfront when they told me I could get 3 meg down and am lucky to get 1.5 meg. Really about 1 meg on tests.

If i had a way of finding a different provider I would but I have to have a hard wired connection and the only one i can get is Windstream. Of the open tickets are for noise on the lines. Happened after someone from a utilities survey company messed with the wires in the box next to the road. The other thing is i have to go out about every week and put the access box at side of house together as it falls apart so connections are just hanging inside.


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

Sorry to hear that iowaboy , I,v been in the same boat and it gets really frustrating

I think they have me fixed on the speed issues but you see how long it took


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

Packet lost again

»/pingtest/2b92···/2983612


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

It starts all over again lol







»/pingtest/9bba···/2987565

nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

»/pingtest/675c···/2988822




That packet lost is what killing my online play :/


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

nOv1c3-
Please send me a PM, it seems that your number somehow got deleted from my files. I apologize I thought things were looking a little better for you recently.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

Aaron For the most part the speeds are fixed . Get a few hiccups once in a while , Getting the wild latency and packet lost in the evening though , , getting a steady 20 ms to first node then 5 6 7 pm hits and the latency starts jumping all over the place

»/pingtest/55a7···/2992376

Latency to first node jumps to 60-70-80+ after 12 its back to 20ms
. with my first node latency that high its just a cascade down the line , No reason why i should be getting a 100+ 150+ ping to game servers just 50 miles away lol

At one time with windstream i used to get 20 to 30 ms ping to those same sever :P


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3










Not sure why my ping test is showing 150 miles away lol Dallas is only 50 miles away as the crows fly so is fort worth and Austin is allot further away than 50 miles

Its that latency that is killing me , Wild ping swings every night

nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

Back to a crawl tonight :/




nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

Look at that latency and packet lost :/

»/pingtest/63a8···/2993849






jtesh69

join:2010-08-27
reply to nOv1c3

While that line test isn't that great I would kill for those results. Here is my last 2 line test »/testhistory/1755504/eebab

At this point the equipment will not even respond to pings. Funny thing is Aaron told me there was no way i could connect to the Internet with mine showing a 77% loss at times, but it was later confirmed the test was correct by a field tech who tested at my house and then tested at the DSLAM and had same loss even when testing connection from the DSLAM.


nOv1c3

join:2006-11-08
Whitney, TX
kudos:1







Only Getting 4 mb so not too bad at the moment , But the latency and jitter is killing me , They just cant seem to get there network stable

I feel your pain jtesh69 . I,v seen those awfull packet lost too

nOv1c3

join:2006-11-08
Whitney, TX
kudos:1
reply to nOv1c3

»/pingtest/a2c4···/2995668