|reply to delacrouz |
Re: URGENT : Acanac auto-renewal : how to get my money back?
Just a little post to update my situation 3 weeks after my initial post. Well, i thought i would be difficult to get my money back and... i was right!
Just to remember :
1) i've suscribed to acanac last year on september
2) they auto renewed my contract on august, 19th without any mail and 3 weeks before the initial date. they've charged me 600 $ on my account. I'm a student and i've tried to explain this situation to my bank but they can't do anything
3) i've contacted them 2 days ago. it's impossible to have them by phone and by mail, you have to wait each time several days and each person who answer to my problem try to gain time:
a) first, they answered : Would you please let us know the reason of cancellation?
(it was well explicated in the subject... well i explained a second time my problem)
b) They've proposed me a "bonus" to keep me in the loop : "I am sorry to hear that you will no longer be staying with us. If you like, you can leave the account active for another family member to enjoy. As a bonus, we can offer you an additional 1 month for free as a way of saying thank you. This means that you would receive 13 months of service for the price of 12 for an average of $37.95 per month plus tax. I hope you will consider it. We look forward to continuing business with us."
So.. if they've proposed me a bonus, that mean that they agree they've made a mistake... but as i've said, i'm moving to an other appartment and even if the wireless with acanac was great (and that's why i'm so surprised of this problem....), i don't want wireless anymore!
c) 6 days after, they've just answer me to have the account holder contact us (because it was my roomate and i've paid the internet for all with my credit card). He has contacted them... 2 weeks before!
d) Now, they have moved the ticket to the "proper department" and we have to wait until their colleagues to answer me.. (are they going to ask me why i want to cancel??) (i start thinking it's the same person behind the computer)
e) what can i do now ? first, i listened to your advices... but 3 weeks after, it's still the same situation..
Thanks for your help, it's highly appreciated.
More on the Topic here: »community.acanac.com/acanac/view···&t=22764