|reply to delacrouz |
Re: URGENT : Acanac auto-renewal : how to get my money back?
I replied to your post on the other forum.
quote:No it means they want to give you a bonus, they do it to all customers cancelling to try and retain them, that's why it's called Retention.
So.. if they've proposed me a bonus, that mean that they agree they've made a mistake.