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janeskid

join:2012-09-17
Fernley, NV

AT&T dropping internet connection. Six times and curious.

AT&T dropping internet connection. Six times and curious.

Six times, in the evening I have lost my AT&T internet connection. The ''internet'' light on the modem goes off.

I have done all the boilerplate stuff, powered everything off (Once for three hours.) and back on, wiggled all the connections etc.

Here is the curious part. I dial the AT&T DSL technical help number, their machine answers, and immediately the modem light comes back on and I have internet connection again.

Six consecutive times. Six consecutive evenings. There persons say call us when you cannot get a connection but each time I call them I am re-connected immediately. Their technical persons are completely baffled.

Your suggestions on diagnoses and remedy are solicited.



d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
kudos:7

That sounds like you have a high open: »AT&T Midwest/Ameritech FAQ »DSL works only with phone off-hook, known as High Open


blackark

join:2003-10-21
Boulder Creek, CA
reply to janeskid

Try moving the power supply plug directly to a wall outlet instead of a power strip.