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KA0OUV
Premium
join:2010-02-17
Jefferson City, MO

[Cable TV] DCX3300-M Audio Issue....Clarified [?]

I have some clarification to the audio problem I have had with my DCX-3300M Cable box. The audio will drop out (seemingly only on ESPN-HD and/or ESPN2-HD). The last two times it did this, it came back only upon local commercial insert.

To ad to my confusion: The audio does NOT go away on my Tivo Premier watching the same channel. This is the first time I had time to ensure both boxes were tuned to the same channel.

So, tonite, the audio dropped on ESPN-HD during the Monday Night football game on my DCX-33000M but kept working on my Tivo Premier. Audio returned to the DCX-3300M When the local commercial insert ran (at ~7:55pm CDT) and then stayed when the Network rejoin happened.

Has anybody else seen this?

Tim [KA0OUV]



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:115

There was a brief issue with ESPNHD tonight that has since resolved itself. Are you still having issues?



KA0OUV
Premium
join:2010-02-17
Jefferson City, MO

Not since the issue with Monday Night Football. Thanks for following up.



KA0OUV
Premium
join:2010-02-17
Jefferson City, MO
reply to MediacomChad

Chad,

Had a recurrence of the same problem early this morning. ESPN Audio was missing at 4:45am CDT when I fired it up. Audio returned when the local commercial insert at 4:50am fired, and stayed after the network rejoin.

Checked several other channels, and they were all OK.

Tim [KA0OUV]



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:115

Did you notice it on HD or SD?



KA0OUV
Premium
join:2010-02-17
Jefferson City, MO

I only caught it on HD. I did not look at SD this time. If I catch it again, I will check both.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:115

Keep me updated and I will get this looked into.



KA0OUV
Premium
join:2010-02-17
Jefferson City, MO

Will do. Thanks for keeping up with it.

Tim [KA0OUV]



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:115

You are welcome!