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rizzo777

join:2012-09-17
Lancaster, NY
reply to hobgoblin

Re: [TWC] Roadrunner Buffalo NY - Very high packet loss bad ping

When I ping servers, it pings servers every so much of a fraction of a second. When I'm in a game, packets are sent and received at a faster rate, which there is packet loss. There is something wrong with my signal or signal interference. Pingtest.net is showing high jitter, which would cause PL in games


rizzo777

join:2012-09-17
Lancaster, NY

Also, why would my FIRST hop be 47, 23, 21 MS when it should be 10? When I used to run trace routs I used to get NO MORE than 10ms first hop. That is HIGH for a first hop



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:9
reply to rizzo777

There is nothing wrong with your signal that I can see, I dont have a lot of faith in pingtest.net.

Hob



Jabbu
Premium
join:2002-03-06
reply to rizzo777

With Adelphia the first hop used to be the modem, a 10. IP, which was usually sub 10ms... TWC hides that and shows your first hop at the CMTS miles away. Your first hop should be 20-30. You bring back a lot of memories, did you work at Adelphia in the day?


rizzo777

join:2012-09-17
Lancaster, NY
reply to hobgoblin

Wow, there is a screen shot of a real time packet loss measure in the game. I consistently lag, there is something wrong for sure. Why would I have 0 PL a while back and no lag to all of a sudden BAD lag?????



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:9
reply to hobgoblin

You running anything else in the Background at the same time?

The ping time for the first hop is immaterial, look at the second one.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


rizzo777

join:2012-09-17
Lancaster, NY

No, I just clean installed windows on my machine today, I also tested my other computer, still the same results



Jabbu
Premium
join:2002-03-06
reply to rizzo777

said by rizzo777:

When I ping servers, it pings servers every so much of a fraction of a second. When I'm in a game, packets are sent and received at a faster rate, which there is packet loss. There is something wrong with my signal or signal interference. Pingtest.net is showing high jitter, which would cause PL in games

Gaming is typically UDP, since a online game doesn't care if it loses a packet or two here and there.

Our ICMP pings will reflect an issue any UDP online game is having.

You are noticing it more with a online game watching people jump around or your screen stutter, a IT guy sees the same issue watching a constant ping.


Jabbu
Premium
join:2002-03-06
reply to rizzo777

said by rizzo777:

Wow, there is a screen shot of a real time packet loss measure in the game. I consistently lag, there is something wrong for sure. Why would I have 0 PL a while back and no lag to all of a sudden BAD lag?????

If this is recent as of this week, I know the answer.

If you have been having this for 8 mo, then I do not know.


Jabbu
Premium
join:2002-03-06
reply to rizzo777

Do you have a router?


rizzo777

join:2012-09-17
Lancaster, NY
reply to Jabbu

I work in IT, I used to run constant pings to my end users modems at my old job and they seemed fine most of the times. But when a tech went on site there was usually other problems with their signal. Cmd prompt ICMP pings is NO monitor to use for a user, are you telling me time warner doesn't have any advance monitoring tools? I used to go into our advanced Motorola PTP microwave radio tools and look for jitter / signal ratios. A ping -t is NOT a monitoring tool. I am not the regular guy off the street that says "OK, I believe you". I KNOW what I'm experiencing, it's NOT normal


rizzo777

join:2012-09-17
Lancaster, NY

I had a router, I directly hooked it up to my modem to test which didn't help, I recently swapped my old modem for a UBEE modem/router combo, which still didn't help


rizzo777

join:2012-09-17
Lancaster, NY

Sorry if I'm coming across a little pissed off, but I know there is an issue and I will like this resolved, I only play games online, I don't care about download speeds. I just want to get this fixed so I don't hook up DSL here, I'd rather stay with cable, but if the tech Saturday doesn't fix this I might have to change


rizzo777

join:2012-09-17
Lancaster, NY

This is something to ask ,which I don't know if it matters. A while ago a technician came to look at something here, he took off the old splitter inside my basement and hooked something else up with cable wire locks so I can't unhook it. Is it possible he took off my old filter? I can't take off the coax to see the splitter.



Jabbu
Premium
join:2002-03-06
reply to rizzo777

Can you post a pic?



Jabbu
Premium
join:2002-03-06
reply to rizzo777

Locally verizon has given up on their copper and pushed users away from DSL, just a FYI.

Your tracert's show a level3 router 3x the latency as the previous router.

You still haven't posted a ping directly to the last TWC router.



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:9
reply to rizzo777

said by rizzo777:

Sorry if I'm coming across a little pissed off, but I know there is an issue and I will like this resolved, I only play games online, I don't care about download speeds. I just want to get this fixed so I don't hook up DSL here, I'd rather stay with cable, but if the tech Saturday doesn't fix this I might have to change

I cant see anything that a tech at your house can fix.

You really have not shown us anything other than a screen shot in a game that shows packet loss at that location. There was no packet loss in your traces or your ping. Latency is normal on the RR network. There is no loss to your equipment.
Jitter and signal level have no relationship. Even if they did your signal levels are within spec.

Run us a couple of speed tests if you can?

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

rizzo777

join:2012-09-17
Lancaster, NY
reply to Jabbu

Click for full size
That's fine, I called them and they said 5Mb is available to my house but it's slower than I have now. Like I said, I don't want to switch but I know from my friends house he gets 0 % and excellent speeds through them. I don't understand why I don't get 9-10ms to my local first 6 hops to TWC routers, which I used to get. Is it traffic now since wideband is available?

rizzo777

join:2012-09-17
Lancaster, NY
reply to hobgoblin

A speed test will show good download speeds. I am having PACKET LOSS, not SPEED loss. All I need is screen shots in the game because that's my issue! Why am I the ONLY person with HIGH PL throughout the 120 other people I game with? There IS a ISSUE with my connection. WOW


rizzo777

join:2012-09-17
Lancaster, NY

This happened to me years ago at my apartment, they installed filters and everything was good. Can I request that?



Jabbu
Premium
join:2002-03-06
reply to rizzo777

So 120 people from lancaster, NY play on the same server?

Relax, we are trying to help.


rizzo777

join:2012-09-17
Lancaster, NY

No, not all from Lancaster, There a is a few from Arcade and Rochester, but others are from other cable ISPs. I don't only get PL at one server, I get it from all of them, I used to have rock solid ping/PL which was great from RR. Now it's terrible



Jabbu
Premium
join:2002-03-06
reply to rizzo777

At this point, follow up with us after the tech visit on saturday.



kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to rizzo777

Do some tests on »visualroute.visualware.com/ in locations nearest you as well, it can be helpful info.


rizzo777

join:2012-09-17
Lancaster, NY

Click for full size
this is testing a Rochester server.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:9

Looks like a trace to a Buffalo RR residential account.

Hob



DrDrew
So that others may surf.
Premium
join:2009-01-28
SoCal
kudos:12

1 edit
reply to rizzo777

said by rizzo777:

I had a router, I directly hooked it up to my modem to test which didn't help, I recently swapped my old modem for a UBEE modem/router combo, which still didn't help

What model Ubee modem?
What are the signal levels at »192.168.100.1 ? More info on logging in: »www.ubeeinteractive.com/support/···nterface
Do you have any of the "Firewall - Content Filters" turned on in the UBEE router modem? »www.ubeeinteractive.com/support/···settings
Activating some of the filters causes packet loss and slow speeds
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

rizzo777

join:2012-09-17
Lancaster, NY

ddw3611 I think the model is, if I remember correctly the power levels were around 40-48 dbm. I will have to double check when I get home. Also, all the firewall settings on the modem is default


rizzo777

join:2012-09-17
Lancaster, NY

Click for full size
Click for full size
content filtering/firewall settings are not enabled

rizzo777

join:2012-09-17
Lancaster, NY

Click for full size