dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
432
share rss forum feed


moovyguy

join:2004-05-10
Ottawa & PSL

[Cable] Internet down - St. Laurent POI - Ottawa

Hey all,

Before I hit the direct forum, is anyone else on the St. Laurent POI in Ottawa down?

Look like it went out about 2 1/2 hours ago ... so shortly after 8am ..

Thanks
--
.... and the monkey flips the switch.


ChuckcZar

@teksavvy.com
Drinking buddy of mine is down today but he says he'd rather not use my internet since it's about 10 times slower than his when it's up.


moovyguy

join:2004-05-10
Ottawa & PSL
Hi ChuckcZar,

Is he on the same POI?


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
I just got word that an outage we had on Ottawa Cable just got fixed.

Can you try it again and let me know.

Thanks,

Andre


moovyguy

join:2004-05-10
Ottawa & PSL
Hi Andre,

So far no go .... but I am at work and access remotely via LogMeIn ..

So if my IP address changed it will take a few minutes before that gets filtered up to them .....

I'll check again in a few.

Thanks
--
.... and the monkey flips the switch.


moovyguy

join:2004-05-10
Ottawa & PSL
reply to TSI Andre
Hi Andre,

I still appear to be out ....
--
.... and the monkey flips the switch.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
ok. Thanks for the update. We will need to do some troubleshooting but for this, you will need to be home.

Is there someone at home that can call in to troubleshoot?

Thanks,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter


moovyguy

join:2004-05-10
Ottawa & PSL
Hi Andre,

Unfortunately not anyone that would be able to understand what they are seeing ...

It is 2:46 now .... I am usually home by 4-ish and would be able to tether a PC to my cell so that I could troubleshoot & communicate @ the same time.
--
.... and the monkey flips the switch.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
Ok. if you have difficulties reaching our support staff then, PM me your details and I will have someone call you when ready.

Cheers,

Andre


moovyguy

join:2004-05-10
Ottawa & PSL
OK will do


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
Actually, best to email me if you can instead of PM tonight if needed. Andre@TekSavvy.com.

If PM is your only option, I will still receive those to my email

Thanks,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter


moovyguy

join:2004-05-10
Ottawa & PSL
Hi Andre,

Ok not a problem ... just heading out back to home now ... should be there shortly ..

Hopefully it will be as simple as a modem reset ......

Thanks
--
.... and the monkey flips the switch.


moovyguy

join:2004-05-10
Ottawa & PSL
Hi Andre,

OK, looks like going offline freaked out my router ... Linksys e3000 ...

So reset cable modem ... no dice, but all the lights were good ...

Reset the router & poof all came back .... so there we are all up and running ....

I will email this to you as well as you are probably offline now .....

Thanks very much for your help.
--
.... and the monkey flips the switch.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
Thanks for the update