dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
66
share rss forum feed


challengthis

@stsn.com
reply to markf

Re: Speedtouch.ca not so honorable as it turns out...

Just call your CC company, you wont lose this. He claims water damage, but he also cant because of a few reasons.

1. He is a dealer, he can sub in any number of damaged modems at his disposal for this unscrupulous claim.
2. The ST516 has no water damage indicators, and the sticker on the bottom is plastic/foil. Only the manufacturer/ repair center can claim water damage.
3. Unless you specifically emailed "yes, you can charge my card for a second one in advance" or he recorded a conversation with you saying that, its an unauthorized charge. You could technically sue him for it.

I have ran into these merchants before, very typical of the scum class.

Use an AMEX in the future, their charge back system is brutal for the unscrupulous merchants.

Hope you win!


markf

join:2008-01-24
Burlington, ON
kudos:1
Reviews:
·WIND Mobile
·ELECTRONICBOX
·Execulink Telecom

He did have my authorization for the second charge, but in the same sentence he promised a "100% refund" when he received the other one back.

I have called the CC company, just waiting for a call back today or tomorrow. The lady on the phone said it sounded pretty straight forward.

I will look into small claims if necessary, but I think the CC will take care of it without an issue.



upsidedown

@utoronto.ca

said by markf:

He did have my authorization for the second charge, but in the same sentence he promised a "100% refund" when he received the other one back.

I have called the CC company, just waiting for a call back today or tomorrow. The lady on the phone said it sounded pretty straight forward.

I will look into small claims if necessary, but I think the CC will take care of it without an issue.

So, how did it go?

markf

join:2008-01-24
Burlington, ON
kudos:1

CC company wants faxes of the emails where he said he'd give me my money back.

A bit of a pain to haul a phone line to my fax/printer, but I will have to do it in the next couple of days.



Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

Save the email to a PDF and then use www.faxzero.com to send it. They'll let you send up to three pages for free, but you can break up the emails into multiple separate faxes if you need to.


markf

join:2008-01-24
Burlington, ON
kudos:1
Reviews:
·WIND Mobile
·ELECTRONICBOX
·Execulink Telecom

Click for full size
Thanks, I've tried that service, now I'll see what happens next.

Just for fun, let's play which is the water damaged modem.

Look at the pictures and tell me which one is "water damaged"

MajorPewPew

join:2010-09-19

said by markf:

Thanks, I've tried that service, now I'll see what happens next.

Just for fun, let's play which is the water damaged modem.

Look at the pictures and tell me which one is "water damaged"

So, whats the verdict? Did you put "Dave" in his rightful place?
--
Feel the SPEED, the SPEED!!!

markf

join:2008-01-24
Burlington, ON
kudos:1
Reviews:
·WIND Mobile
·ELECTRONICBOX
·Execulink Telecom

The CC company will be issuing the chargeback within 3 business days.

I think knowing that over 1400 people have read about Dave thanks to the OP and my story is putting him in his place quite well.

Hopefully no one else has to experience Dave's customer "service" and they buy from reputable retailers instead.

You don't save buying Dave.