US NIB Cisco DPC3825 boots up to all green then goes yellow
Rogers failed to get working my brand new user owned (purchased from US) Cisco DPC3825 to replace my working SB5120. They said they could see the new modem on the network, had good signal quality, had correct firmware. But when it finished its booting up process where all status lights had gone green, all the lights then turned yellow. They had no idea what all yellow lights meant.
Too much time had gone by and I gave up and went back to the SB5120. My best guess is the connection was rejected due to a Rogers configuration error.
Questions: Does anyone know for certain if the firmware on Rogers provided DPC3825s is custom to Rogers or generic ?
Anyone know what all yellow lights means and or where to find out what it means. This modem has no consumer support by Cisco as it is ISP supported which means Rogers should know what it means or should call them.
Apparently Rogers has a test warehouse in Toronto. I would have loved to drop it off and let them figure out what it takes to get it working but try to arrange that through telephone support 4 provinces away....
The only difference between the Rogers pushed v302r125533-111108a and the generic one are the Rogers embedded passwords within.
Are the lights yellow on US or DS as well? The only time they turn amber is when channel bonding is not in effect. Even so, that should not prevent you from syncing your modem.
What I suggest you do, regardless if the modem is or is not provisioned is to log in to the web interface and post a screen capture of the stats showing the upstream and downstream sync information.
said by ArthurWinslo :And the purpose/function of the "Rogers embedded passwords" are?? Thanks.........
are the Rogers embedded passwords within.
elitefx: It's just to hard set the rogcesadmin login id as the admin login for the modem.
mozerdLight Will Pierce The DarknessPremium,MVM
|reply to DE |
Here is what I suggest you do to perhaps fix the issue you are having:
The procedure is called 30/30/30 reset done as follows;
Press and hold the reset switch for 30 seconds. While still holding the reset switch, unplug the power for 30 seconds. While still holding the reset switch, plug back in for 30 seconds. Then let go of reset.
If the above procedure does not work for you I then would suspect your signal levels --- Rogers can fix your signal levels with a tech visit --- and if its not a signal issue then the DPC3825 you purchased in the USA is defective -- perhaps its covered under a CISCO warranty and CISCO may replace it?
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