Topic 'Re: Problems with FIOS renewal.....' in forum 'Verizon FIOS TV' - dslreports.com

Re: Problems with FIOS renewal.....

Wed, 19 Sep 2012 20:05:51 EDT

carloliveira posted : the promo deals depends on your current subscription mine will be different from yours depending on the level of services you had prior to renewal

Re: Problems with FIOS renewal.....

Wed, 19 Sep 2012 15:13:55 EDT

coolguy23 posted : Has anyone been able to get the $20 dollar customer appreciation discount when they renew? I've talked to a few reps and they keep saying they don't offer that discount anymore. Before when I renewed I was able to get a free dvr for 12 months and 20 dollars off as well for 12 months. Thanks for the help.

Re: Problems with FIOS renewal.....

Tue, 18 Sep 2012 17:52:00 EDT

TitusTroy posted :

said by carloliveira:

sign into your MY VERIZON account and look for renewal center or search after logging in....

thanks...found it...do you know how often they change the promo deals?...once a month?

Re: Problems with FIOS renewal.....

Tue, 18 Sep 2012 14:44:45 EDT

billhere posted : Verizon service -- phone, internet, and FiOS -- is great.

Verizon billing leaves a lot to be desired.

Re: Problems with FIOS renewal.....

Tue, 18 Sep 2012 14:28:52 EDT

carloliveira posted : they played with my head for two weeks and i couldn't take it any more either, they bounced me around endlessly blaming some other department till I finally went a step above them, but then again it didn't solve anything other people are unfortunately going to suffer the same fate....

Re: Problems with FIOS renewal.....

Tue, 18 Sep 2012 14:25:27 EDT

carloliveira posted : sign into your MY VERIZON account and look for renewal center or search after logging in....

Re: Problems with FIOS renewal.....

Tue, 18 Sep 2012 14:06:12 EDT

PaCK Fan posted : I just had a similar issue with the Fios App for iPhone. I use that to pay my Fios bill but for the past few times I have gotten an error message when submitting the payment info so I wound up paying on the verizon website. Anyway, I started off with technical support at 800-Verizon and got bounced all over the place. Even had a payment specialist with Fios services tell me this was a Verizon Wireless issue since it involved my iPhone, totally missing the point. Finally got a girl on the Fios tech side who let me know that yes, they have an issue with the app and are working on fixing it. Of course, the app has no contact info to report problems with the actual app. How hard is it to get the internal word out that "hey, our Fios App for iPhone is not able to take payments at this time, so if you get a call blah blah blah"...

Re: Problems with FIOS renewal.....

Tue, 18 Sep 2012 12:38:10 EDT

TitusTroy posted : where do you go online to get deals on your current services?...I don't see any deals when I log in to the Verizon website to pay my bill...one of my promos just expired last week and calling Verizon solved nothing as they stated that they could not offer another promo without a complete rebundling (which would be higher then my current costs)

do I need to threaten to cancel services or cancel and resign to get better pricing?

Re: Problems with FIOS renewal.....

Tue, 18 Sep 2012 12:25:59 EDT

carloliveira posted : I finally was able to contact a customer services manager in the corporate office and she did her thing problem was solved in less than a day but I told her to look into the passing blame that their employees tend to do over the phone she said definitely but i am sure that was just to make me happy.....

Re: Problems with FIOS renewal.....

Tue, 18 Sep 2012 12:23:14 EDT

carloliveira posted : my account number is the same and no i don't think they changed me to another service everything basically remained the same...

Re: Problems with FIOS renewal.....

Tue, 18 Sep 2012 12:22:40 EDT

carloliveira posted : 109 was the base rate before all the bull honky taxes get slapped on

Re: Problems with FIOS renewal.....

Mon, 20 Aug 2012 10:11:02 EDT

buckingham posted : If you were converted to Digital Voice, your first bill will be higher due to pro-rating the phone service. DV is on a different billing cycle than the old-and-going-away Freedom Essentials. I just did my renewal last week and this was clear to me from the communication, both on the web site and in subsequent emails. Your account number changes, too.

Re: Problems with FIOS renewal.....

Sun, 19 Aug 2012 17:14:40 EDT

bohratom posted : Was the $109.99 the total bill or just the base rate before boxes and taxes?

Re: Problems with FIOS renewal.....

Sun, 19 Aug 2012 11:57:21 EDT

Jackarino posted : I don't think they would let him renew unless he got DV

Re: Problems with FIOS renewal.....

Sun, 19 Aug 2012 07:38:52 EDT

lijacobs posted : If you have Freedom Essentials phone you can file a complaint with your public utilities commission. You can contact the Better Business Bureau. You can contact the president's hotline:

212-395-1060 CEO
212-719-3349 fax CEO
212-321-8700 Verizon Executive Customer Service.

Problems with FIOS renewal.....

Sun, 19 Aug 2012 00:28:21 EDT

carloliveira posted : Just renewed my FIOS services (TV, Internet, Phone) after my original 2 year contract for 69.99 month ended in July 2012. I renewed my services online for a better offer than what they offered over the phone 89.99 a month for 2 years. The phone offer was 89.99 for one year and 109.99 for the second year.

Just got my first bill and bang it said 109.99. Called customer service billing they said sorry we are different from the online renewal take it up with them. Was transfered to every department in verizon and they all just sort of blew me off to someone else that was like dude im tech support i have nothing to do with billing. Finally got some genius that was saying he was king dinga ling and said he would call me back and all this great stuff after I proved it to him with the renewal receipt code that the offer was 89.99 month for 24 months, which he verified and said yeah man your right it says 89.99 for 24 months, he never called back anyway to tell me they corrected the issue.....

I guess my question is, IS THIS COMMON OR HAS THIS HAPPENED TO ANYONE ELSE?????

What am I left to do any suggestions????