Re: It all started when I upgraded to double my speeds.
96% packet loss that the tech sees and ur tech appointment is october 8? wtf woah ask to have client relations rep assigned and to call u that way you can definitely get appointment much earlier once u speak to one and describe what is going on.
I am curious to see your modem logs if you can see them?
They are saying that my modem keeps going offline and I am getting disconnecting even for a few seconds.
Just ran a speedtest and even my download is only around 3mb and upload is 0.03 mb. Then a few minutes later it is back to normal then a few minutes later it is crap again. Starts in the evening as the afternoons and late night it is fine.
Also the afternoon the logs did not show these errors.