|reply to UnhappyCust1 |
I was with DirecTV for a couple of years, their customer service is
SD picture quality is HORRIBLE looks like you are watching a YouTube video in lowest res with lots of digital blocks...the worst, DISH has the best SD picture quality, followed by most cable outlets.
CSRs are most rude the retention ass I spoke to was absolutely the worst CSR I have EVER spoken to in my 30 years of dealing with customer service reps. The guy was yelling at me and threatening as well kept me on the phone after I had requested to cancel at least TEN times.
It was so bad I wrote a snail mail return receipt requested to the former CEO of DirecTV, someone at the executive offices signed for the letter, but I never heard ONE PEEP from anyone at the executive offices!!!!!!!
I hope this scam company goes out of business.