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Palerider

@comcast.net

1 edit
reply to cmthru

Re: Call Forwarding

FYI:

Please Read The Transcipt Here; Looks like its gone for good!!

Mae: Hello, how may I help you?

Chris: I would like my number forwarded please, I cannot do it myself since the links and the function are now gone

Mae: May I have the Magicjack phone number for me to check it here?check

Chris: 407-xxx-xxxx

Mae: Thank you.

Mae: By the way, How are you?

Chris: I am good, how are you?

Mae: Good to hear that. I'm Fine. thanks for asking.

Chris: You are quite welcome!

Mae: May I know the Full name you use in magcijack please?

Chris: ClockWork Droid

Mae: thank you for clarifying that.

Chris: NP

Mae: have you used call forwarding before?

Chris: Yes I have, I use it with my other 2 MJ's but the function in my login is gone now...can u please forward it for me

Mae: May I have the number of your other MJ please?

Chris: No because I do not want the call forwarding for them disabled...can u do this or not?

Mae: As of the moment, the call forwarding is not available. We are making some updates on our system and we are still working on it.

Chris: My other numbers have nothing to do with this, all I want is the new one that I purchased today forwarded too!

Mae: Understood.

Chris: So you can turn it off for a number but not enable it...I was told this by Tara on Live Chat earlier, is this true?

Mae: One moment please...

Chris: ok

Mae: thank you for waiting. As of the moment, the call forwarding feature is not availbe.

Nailgunner

join:2010-09-28
»my.magicjack.com/call-forwarding.html

As with all things MJ, the devil is in the details. The above link works for me. You have an extra "my/" in your link.

Regardless, the call forwarding is still working. I am having all my MJ calls forwarded to my GVJackApp number and it's still working properly, as I have not really given out my GV number.

cmthru

join:2005-03-19
Rockville, MD
Just want to confirm that the link provided by Nailgunner is still working.


ctceo
Premium
join:2001-04-26
South Bend, IN
Works for me.


Sr Tech
Premium
join:2003-01-19
New Britain, CT
kudos:1
reply to Nailgunner
said by Nailgunner:

»my.magicjack.com/call-forwarding.html

As with all things MJ, the devil is in the details. The above link works for me. You have an extra "my/" in your link.

Regardless, the call forwarding is still working. I am having all my MJ calls forwarded to my GVJackApp number and it's still working properly, as I have not really given out my GV number.

Not for me.

Nailgunner

join:2010-09-28
said by Sr Tech:

Not for me.

Not sure what is going on, but as of a minute ago, still working here. Takes you to a log-in page then to the call forwarding page.

Possible you needed to already have call forwarding in effect. Or MJ alternates it's availability by the hour based on your mother's maiden name...or street address...or Dan's Ouija board...or...


ctceo
Premium
join:2001-04-26
South Bend, IN
Ditto. Works fine for me here.

@Sr Tech : try flushing you dns cache and/or clearing your browser cache/cookies and try again.


cplus

@teksavvy.com
reply to DrStrange
Anyone hear about nettalk.com ? It does the same thing and has call forwarding.


justsaying

@myvzw.com
reply to Sr Tech
The work around link does not work for me. MJ's decision to make the CF feature even just temporarily unavailable while they are "updating" is a foolish business decision. Their dumb decision affects my business because I have the MJ # on my business cards. Have used the CF feature for several years flawlessly until they decided to mess with it without warning or notice to their users. They obviously do not appreciate their clients and I hope people will dump MJ and never come back. They don't deserve to stay in business if they treat people like that. There is no good reason why they can't continue with CF while they are working on their so-called update. It's just a way to make more money. I'd even be happy to pay for the CF feature if it were available, but now they are just losing me. I don't care when it becomes available because they have just proven that they are not reliable.
It may only affect those who rely on the CF feature, but if they mess with one feature, it's only a matter of time until they decide to mess with another feature.


justsaying

@myvzw.com
reply to cplus
I checked out nettalk.com Looks like they have a number porting option and I wonder if I could port my MJ # to nettalk and then use their CF feature. For me it's not so much a money issue. It's an availability issue and being able to keep my MJ number because it's on my biz cards and I just received a whole new batch of biz cards. It will me take a while to use up my cards. Switching to a service that has CF is cheaper than getting new cards.


Bobbybill

@rr.com
reply to cmthru
Just spoke with Tamara. She tells me the call forwarding "absence" is temporary. Hmmm. Worrisome. Some temporary...weeks?

But I did try the above provided link and it works...full call forwarding functionality. And "Tamara" didn't provide that to me because she is probably a 19 year old dude from Nepal in his first week on the job who barely speaks English? Gotta say she was very courteous and most pleasant.

It IS a total deal breaker when renewal time comes up. And yes I got the special bonus offer for my participation...but I won't go one year or let alone five w/o CF.


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
reply to ctceo
said by ctceo:

As a challenge a friend of mine bought the GV phone to compare and was charged $18.81 after tax and setup fees.

I'm not sure what you're referring to when you say "GV phone" but, as stated by others, the Google Voice service is currently free. I've been using it for several years, even back when it was Grand Central. I've never paid so much as a dime to use it. GVJack + GV =

As far as the MJ forwarding page being down, I have noticed their web page and/or parts of it go down frequently.


ctceo
Premium
join:2001-04-26
South Bend, IN
The service is free, yes, however the app is not!


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
When you say "GV phone" I'm not sure what app you're referring to. If it's GVJack, PCPhonesoft has two price points for it, and both are a one-time charge. One is $13 and the other is $20. They often have special deals as well, posted prominently on their main page.

Also, "$18.81 after tax and setup fees" makes me think you might not be referring to the GVJack app? They have no setup fees. (I can't comment on tax.) You buy the program, download it and install it while your MJ dongle is plugged in. You link it to you Google Voice account and you're off to the races. I've never been aware of any setup fees.


Bye MJ

@frontiernet.net
reply to cmthru
When call forwarding returns Magicjack is going to start charging for it. Below is a Q&A right off the MagicJack website. That is the straw that broke the camels back, I AM LEAVING. BTW MagicJack will try and charge you $30 for porting OUT. Only company(I know of) that charges to PORT OUT. They are allowed to charge but they CANT hold up your port if you dont pay it. That is FCC LAW.

-------------------------------
Question
Can I use magicJack to forward calls to my cell phone?

Answer
YES, if available, visit »my.magicjack.com and login to set up Call Forwarding. Click "Call Forwarding" under the "Call Features" tab and follow the prompts to check out.

The call forwarding feature may not be used to forward calls to conference, platform and non-ILEC area telephone numbers.

Plan Options: 100 minutes per month $4.95/year, or 500 minutes per month $19.95/year.

fitsun
Premium
join:2003-09-20
Lake Villa, IL
Just filed a complaint with the FCC about the call forward feature Magic jack took away from us without notice. We paid for this service and Magicjack removed it. If anyone wants to file a complaint about this, report them at »esupport.fcc.gov/ccmsforms/form2···pe=2000B

cmthru

join:2005-03-19
Rockville, MD
Actually they really did not take it away. If one is a subscriber before they did the change, the call forwarding can be accessed via the link provided above in this thread. You will have CF available until your subscription expires. Or so they've told me.

However, I can understand the complaints, mine included, because MJ made the change without any notification in advance to those who paid for the service. There were also the lies by customer service that the suspension was 'temporary'. Those two complaints alone may be cause for some sort of federal action.

Once my subscription expires I'll go with another provider that hopefully won't pull the same stunts.

fitsun
Premium
join:2003-09-20
Lake Villa, IL
I tried the link. It just brings me to my account where i log in. There is no option for call forward. I've been with MJ for about 3 years. Always had call forward. I only use it for that reason. I don't like to give my home number out so I use to give the magic jack number out and it was forwarded to my home phone. I didn't know the call forward feature was not available until I went into my email and seen emails from MJ telling me I had voice mails. I never received a email from MJ before this. iT's not coming back. If it does, it will be a paid feature. If enough people filed complaints things like this would not happened.

cmthru

join:2005-03-19
Rockville, MD
I should have included the proper link and not refer to the one directly above my comment.

»my.magicjack.com/call-forwarding.html

golfer55

join:2009-12-25
Grottoes, VA
Link does not work for me take me to log in page then i see no option for call forwarding

cmthru

join:2005-03-19
Rockville, MD
After you log in it ought to jump to the CF switch page.

fitsun
Premium
join:2003-09-20
Lake Villa, IL
reply to cmthru
said by cmthru:

I should have included the proper link and not refer to the one directly above my comment.

»my.magicjack.com/call-forwarding.html

It's a no go for me. It just brings me to the login page. I looked under every tab Call Farward is not there for sure. Looked into Nettalk. Seem like a lot of features and they have a wireless model for the same price of the MG+ unit. I also researched the ONi100 VOIP adapter for VOIP calls. You can use it with Google voice. The unit retails for $39.95 but I found it on New egg for $29.95 dont know if this was a cyber Monday price but it looks like a great alternative to all others because google voice does not charge for calls


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
GVJack is another option. It's approximately $20, one-time fee, and works with your old MJ device through Google Voice.

»www.pcphonesoft.com/

fitsun
Premium
join:2003-09-20
Lake Villa, IL
I also have checked out GVjack that can be used with the magic Jack. The only problem I see with this is, you need the magic jack unit plugged into your computer for this to work. To me, it's a step backwards. If I'm wrong on having the magic jack being connected to a computer please advise. Thanks


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
Nope you're not wrong, it has to be connected to the computer. The GVJack software isn't built into the MJ device, so it has to run on a computer. For a one time fee of $20 it doesn't feel like a step back to me at all, and since it's Google Voice and not MJ no numbers are blocked like they are with MJ.

I've been using GVJack since about February and have no regrets. I run it on a $100 computer I bought just for MJ and since it runs my web server anyway I'm not out anything by keeping that cheap computer on all the time.

clairaross

join:2012-11-22
Carrollton, TX
reply to cmthru
Its better to switch on to different service I think!


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
said by clairaross:

Its better to switch on to different service I think!

I agree with this! I left MJ back in about February this year and feel better about that decision every single time someone posts having issues with MJ. Hate 'em!

fitsun
Premium
join:2003-09-20
Lake Villa, IL
Nowhere as much as I do. I'm now getting the 30 minute time out where it disconnects my phone conversation if I talk over 30 minute. Also a lot of toll free numbers I use to call render a fast busy. Really not a good business plan magicjack


DarkRealm
Don't Fear The Reaper

join:2001-05-09
DarkDomain
kudos:7
I just filed a complaint as well with the FCC. I have talked to the online support at least every 2 weeks and all I get is that we are aware of the issue and we have not time frame of when the feature will return.

I have been considering picking up NetDuo. Any advice on NetDuo other than what i have read on the net about them.

Or any other recommendations.

Thanks

DR


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
said by DarkRealm:

Or any other recommendations.

GVJack - connects your MJ device to Google Voice (instead of the MJ servers.)