This company is unbelievable. I'm so mad for changing my number to this idiocy if I can't forward my calls. I can pay that's not the problem but come on! This is 2013!
Please see below the chat:
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You are now chatting with 'Sam'
Your Issue ID for this chat is LTK554089701428X
Elias: Hi Sam
Sam: Hello, how may I help you?
Sam: Hello, how may I help you?
Elias: I'm new with MJ
Elias: I'm trying to configure call forwarding but it is not available under Call Features
Elias: What's wrong?
Sam: We understand how important the magicJack call forwarding feature is. However, the feature is unavailable at this time. We don't presently have any further details about this matter. We do expect the feature to be available again in the near future. Please check our website periodically for updates.
Elias: Is there a reason for that?
Elias: If I knew that I would have never bought that thing
Elias: It is even in the FAQs in your website
Sam: We don't presently have any further details about this matter. We do expect the feature to be available again in the near future. Please check our website periodically for updates.
Elias: Is there a number for customer service so I can call please?
Sam: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.
Elias: Well I'm NOT satisfied at all.
Elias: It is unbelievable you advertise for something that you don't offer. In this country that is ILEEGAL
Elias: ILEGAL
Sam: The feature is unavailable at this time. We don't presently have any further details about this matter. We do expect the feature to be available again in the near future. Please check our website periodically for updates. I apologize for the inconvenience.
Elias: From your WEBSITE: Can I use magicJack to forward calls to my cell phone? Category: All Using magicJack Print Article | Email Link Answer YES, if available, visit »
my.magicjack.com and login to set up Call Forwarding. Click "Call Forwarding" under the "Call Features" tab and follow the prompts to check out. The call forwarding feature may not be used to forward calls to conference, platform and non-ILEC area telephone numbers. Plan Options: 100 minutes per month $4.95/year, or 500 minutes per month $19.95/year
Elias: Stop copying and pasting your message. I already know it. I need a telephone number to call please
Elias: or transfer me to a supervisor
Sam: One moment please...
Sam: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Junrex'
Your Issue ID for this chat is LTK554089701428X
Junrex: Hello. My name is Junrex. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Elias: Thank you
Junrex: One moment please...
Junrex: I appreciate your patience.
Junrex: The call forwarding article on the website's FAQs is still under review. That is why the feature was removed temporarily, Elias.
Elias: Yes but obviously has been months since that. I see the forum online and everyone is up in arms.
Elias: If I knew that I would have never bought a magic Jack
Elias: and transfer my number to make things even worse!
Elias: I feel betrayed and played on
Junrex: One moment please...
Junrex: Thank you for waiting.
Junrex: With regards to the feature still not being returned, there is nothing we can do. The only persons that can release any updates with regards to that is the Engineers and as we speak, there is still nothing to be released.
Elias: So Can I get an extra year for free or something? because obviously this is ridiculous.
Elias: It is even advertised in your website
Elias: Call Forwarding Options: Plan Options: 100 minutes per month $4.95/year, or 500 minutes per month $19.95/year.
Junrex: I know that. May I ask why you are asking for free year or additional options, in fact that magicJack has the right to make changes with or without the customers consent. Refer to the Terms of Services, Section 13: MODIFICATION (»
www.magicjack.com/plus-v ··· tos.html).
Elias: That is right with your Term of services. However to advertise something clearly on the website in this country is ILEGAL
Junrex: I understand that. What is illegal on the advertisement?
Elias: I'm certainly paying all my dues here and I'm not getting what you company advertises for. Do you think I'm not entitled to compensation? If so, so be it.
Junrex: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank you.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat