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Bobbybill

@rr.com
reply to cmthru

Re: Call Forwarding

Just spoke with Tamara. She tells me the call forwarding "absence" is temporary. Hmmm. Worrisome. Some temporary...weeks?

But I did try the above provided link and it works...full call forwarding functionality. And "Tamara" didn't provide that to me because she is probably a 19 year old dude from Nepal in his first week on the job who barely speaks English? Gotta say she was very courteous and most pleasant.

It IS a total deal breaker when renewal time comes up. And yes I got the special bonus offer for my participation...but I won't go one year or let alone five w/o CF.


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
reply to ctceo
said by ctceo:

As a challenge a friend of mine bought the GV phone to compare and was charged $18.81 after tax and setup fees.

I'm not sure what you're referring to when you say "GV phone" but, as stated by others, the Google Voice service is currently free. I've been using it for several years, even back when it was Grand Central. I've never paid so much as a dime to use it. GVJack + GV =

As far as the MJ forwarding page being down, I have noticed their web page and/or parts of it go down frequently.


ctceo
Premium
join:2001-04-26
South Bend, IN
The service is free, yes, however the app is not!


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
When you say "GV phone" I'm not sure what app you're referring to. If it's GVJack, PCPhonesoft has two price points for it, and both are a one-time charge. One is $13 and the other is $20. They often have special deals as well, posted prominently on their main page.

Also, "$18.81 after tax and setup fees" makes me think you might not be referring to the GVJack app? They have no setup fees. (I can't comment on tax.) You buy the program, download it and install it while your MJ dongle is plugged in. You link it to you Google Voice account and you're off to the races. I've never been aware of any setup fees.


Bye MJ

@frontiernet.net
reply to cmthru
When call forwarding returns Magicjack is going to start charging for it. Below is a Q&A right off the MagicJack website. That is the straw that broke the camels back, I AM LEAVING. BTW MagicJack will try and charge you $30 for porting OUT. Only company(I know of) that charges to PORT OUT. They are allowed to charge but they CANT hold up your port if you dont pay it. That is FCC LAW.

-------------------------------
Question
Can I use magicJack to forward calls to my cell phone?

Answer
YES, if available, visit »my.magicjack.com and login to set up Call Forwarding. Click "Call Forwarding" under the "Call Features" tab and follow the prompts to check out.

The call forwarding feature may not be used to forward calls to conference, platform and non-ILEC area telephone numbers.

Plan Options: 100 minutes per month $4.95/year, or 500 minutes per month $19.95/year.

fitsun
Premium
join:2003-09-20
Lake Villa, IL
Reviews:
·AT&T U-Verse
Just filed a complaint with the FCC about the call forward feature Magic jack took away from us without notice. We paid for this service and Magicjack removed it. If anyone wants to file a complaint about this, report them at »esupport.fcc.gov/ccmsforms/form2···pe=2000B

cmthru

join:2005-03-19
Rockville, MD
Actually they really did not take it away. If one is a subscriber before they did the change, the call forwarding can be accessed via the link provided above in this thread. You will have CF available until your subscription expires. Or so they've told me.

However, I can understand the complaints, mine included, because MJ made the change without any notification in advance to those who paid for the service. There were also the lies by customer service that the suspension was 'temporary'. Those two complaints alone may be cause for some sort of federal action.

Once my subscription expires I'll go with another provider that hopefully won't pull the same stunts.

fitsun
Premium
join:2003-09-20
Lake Villa, IL
Reviews:
·AT&T U-Verse
I tried the link. It just brings me to my account where i log in. There is no option for call forward. I've been with MJ for about 3 years. Always had call forward. I only use it for that reason. I don't like to give my home number out so I use to give the magic jack number out and it was forwarded to my home phone. I didn't know the call forward feature was not available until I went into my email and seen emails from MJ telling me I had voice mails. I never received a email from MJ before this. iT's not coming back. If it does, it will be a paid feature. If enough people filed complaints things like this would not happened.

cmthru

join:2005-03-19
Rockville, MD
I should have included the proper link and not refer to the one directly above my comment.

»my.magicjack.com/call-forwarding.html

golfer55

join:2009-12-25
Grottoes, VA
Link does not work for me take me to log in page then i see no option for call forwarding

cmthru

join:2005-03-19
Rockville, MD
After you log in it ought to jump to the CF switch page.

fitsun
Premium
join:2003-09-20
Lake Villa, IL
Reviews:
·AT&T U-Verse
reply to cmthru
said by cmthru:

I should have included the proper link and not refer to the one directly above my comment.

»my.magicjack.com/call-forwarding.html

It's a no go for me. It just brings me to the login page. I looked under every tab Call Farward is not there for sure. Looked into Nettalk. Seem like a lot of features and they have a wireless model for the same price of the MG+ unit. I also researched the ONi100 VOIP adapter for VOIP calls. You can use it with Google voice. The unit retails for $39.95 but I found it on New egg for $29.95 dont know if this was a cyber Monday price but it looks like a great alternative to all others because google voice does not charge for calls


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
GVJack is another option. It's approximately $20, one-time fee, and works with your old MJ device through Google Voice.

»www.pcphonesoft.com/

fitsun
Premium
join:2003-09-20
Lake Villa, IL
Reviews:
·AT&T U-Verse
I also have checked out GVjack that can be used with the magic Jack. The only problem I see with this is, you need the magic jack unit plugged into your computer for this to work. To me, it's a step backwards. If I'm wrong on having the magic jack being connected to a computer please advise. Thanks


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
Nope you're not wrong, it has to be connected to the computer. The GVJack software isn't built into the MJ device, so it has to run on a computer. For a one time fee of $20 it doesn't feel like a step back to me at all, and since it's Google Voice and not MJ no numbers are blocked like they are with MJ.

I've been using GVJack since about February and have no regrets. I run it on a $100 computer I bought just for MJ and since it runs my web server anyway I'm not out anything by keeping that cheap computer on all the time.

clairaross

join:2012-11-22
Carrollton, TX
reply to cmthru
Its better to switch on to different service I think!


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
said by clairaross:

Its better to switch on to different service I think!

I agree with this! I left MJ back in about February this year and feel better about that decision every single time someone posts having issues with MJ. Hate 'em!

fitsun
Premium
join:2003-09-20
Lake Villa, IL
Nowhere as much as I do. I'm now getting the 30 minute time out where it disconnects my phone conversation if I talk over 30 minute. Also a lot of toll free numbers I use to call render a fast busy. Really not a good business plan magicjack


DarkRealm
Don't Fear The Reaper

join:2001-05-09
DarkDomain
kudos:7
I just filed a complaint as well with the FCC. I have talked to the online support at least every 2 weeks and all I get is that we are aware of the issue and we have not time frame of when the feature will return.

I have been considering picking up NetDuo. Any advice on NetDuo other than what i have read on the net about them.

Or any other recommendations.

Thanks

DR


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
said by DarkRealm:

Or any other recommendations.

GVJack - connects your MJ device to Google Voice (instead of the MJ servers.)


DarkRealm
Don't Fear The Reaper

join:2001-05-09
DarkDomain
kudos:7
Thanks for the reply but I have the magicjack plus and not going to buy another magicjack product.

I was hoping someone could tell me about NetTalk.


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
GVJack is not a MJ product.


MossL

@shawcable.net
Call forwarding still works fine, you have to do it in this order:
- login first
- then go to my.magicjack.com/call-forwarding.html


DarkRealm
Don't Fear The Reaper

join:2001-05-09
DarkDomain
kudos:7
I have tried that before and just now. it does not show up at all, I have talked to customer support for a few months now and all they keep saying is that it is not available right now and they have no date of when it will return.


SoBeBoy

@atlanticbb.net
reply to cmthru
This company is unbelievable. I'm so mad for changing my number to this idiocy if I can't forward my calls. I can pay that's not the problem but come on! This is 2013!

Please see below the chat:

Please wait for a site operator to respond.

You are now chatting with 'Sam'

Your Issue ID for this chat is LTK554089701428X

Elias: Hi Sam

Sam: Hello, how may I help you?

Sam: Hello, how may I help you?

Elias: I'm new with MJ

Elias: I'm trying to configure call forwarding but it is not available under Call Features

Elias: What's wrong?

Sam: We understand how important the magicJack call forwarding feature is. However, the feature is unavailable at this time. We don't presently have any further details about this matter. We do expect the feature to be available again in the near future. Please check our website periodically for updates.

Elias: Is there a reason for that?

Elias: If I knew that I would have never bought that thing

Elias: It is even in the FAQs in your website

Sam: We don't presently have any further details about this matter. We do expect the feature to be available again in the near future. Please check our website periodically for updates.

Elias: Is there a number for customer service so I can call please?

Sam: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.

Elias: Well I'm NOT satisfied at all.

Elias: It is unbelievable you advertise for something that you don't offer. In this country that is ILEEGAL

Elias: ILEGAL

Sam: The feature is unavailable at this time. We don't presently have any further details about this matter. We do expect the feature to be available again in the near future. Please check our website periodically for updates. I apologize for the inconvenience.

Elias: From your WEBSITE: Can I use magicJack to forward calls to my cell phone? Category: All › Using magicJack Print Article | Email Link Answer YES, if available, visit »my.magicjack.com and login to set up Call Forwarding. Click "Call Forwarding" under the "Call Features" tab and follow the prompts to check out. The call forwarding feature may not be used to forward calls to conference, platform and non-ILEC area telephone numbers. Plan Options: 100 minutes per month $4.95/year, or 500 minutes per month $19.95/year

Elias: Stop copying and pasting your message. I already know it. I need a telephone number to call please

Elias: or transfer me to a supervisor

Sam: One moment please...

Sam: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Junrex'

Your Issue ID for this chat is LTK554089701428X

Junrex: Hello. My name is Junrex. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

Elias: Thank you

Junrex: One moment please...

Junrex: I appreciate your patience.

Junrex: The call forwarding article on the website's FAQs is still under review. That is why the feature was removed temporarily, Elias.

Elias: Yes but obviously has been months since that. I see the forum online and everyone is up in arms.

Elias: If I knew that I would have never bought a magic Jack

Elias: and transfer my number to make things even worse!

Elias: I feel betrayed and played on

Junrex: One moment please...

Junrex: Thank you for waiting.

Junrex: With regards to the feature still not being returned, there is nothing we can do. The only persons that can release any updates with regards to that is the Engineers and as we speak, there is still nothing to be released.

Elias: So Can I get an extra year for free or something? because obviously this is ridiculous.

Elias: It is even advertised in your website

Elias: Call Forwarding Options: Plan Options: 100 minutes per month $4.95/year, or 500 minutes per month $19.95/year.

Junrex: I know that. May I ask why you are asking for free year or additional options, in fact that magicJack has the right to make changes with or without the customers consent. Refer to the Terms of Services, Section 13: MODIFICATION (»www.magicjack.com/plus-v05/tos.html).

Elias: That is right with your Term of services. However to advertise something clearly on the website in this country is ILEGAL

Junrex: I understand that. What is illegal on the advertisement?

Elias: I'm certainly paying all my dues here and I'm not getting what you company advertises for. Do you think I'm not entitled to compensation? If so, so be it.

Junrex: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank you.

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
Thanks for sharing - so glad I don't deal with this idiotic company any longer.

picrthis

join:2009-12-24
Largo, FL
reply to cmthru
Does anyone know how this MJ works, I know it uses google voice, sounds like what the software gvapp does with a MJ, but appears not to use any software? a "magichack" ??

»www.ebay.com/itm/Upgraded-MagicJ···58745%26

redpepper

join:2009-09-05

1 edit
If you are considering the GVJackApp for Google Voice but can't put your hands on a cheap donor MJ or MJ+ dongle for whatever reason, the new GVMate Professional VoIP Phone Adapter is priced at under $30 and provides a new equipment alternative that is functionally equivalent to using a magicJack dongle with the professional version of the GVJackApp all in one complete package.

For more information, see »www.gvmate.com .


Gork
Ou812ic

join:2001-10-06
Bountiful, UT
Congratulations! I'm surprised to hear you guys have come up with a piece of hardware to replace the MJ hardware. Never thought that would have happened. I hope it brings you an incredible financial reward.

redpepper

join:2009-09-05
Thanks for the words of support. They are really appreciated...

The only thing we know is that the current demand for donor used magicJacks to convert to use with Google Voice continues to be higher than the number of them being posted on Ebay for sale.

We hope to see the GVMate Phone Adapter fill in the void and also help keep donor used magicJack prices at an attractive level.