VOIP etc > Voice Over IP - VOIP > MagicJack > Call Forwarding

reply to cmthru

Re: Call Forwarding

reply to ctceo

The service is free, yes, however the app is not!

When you say "GV phone" I'm not sure what app you're referring to. If it's GVJack, PCPhonesoft has two price points for it, and both are a one-time charge. One is $13 and the other is $20. They often have special deals as well, posted prominently on their main page.

Also, "$18.81 after tax and setup fees" makes me think you might not be referring to the GVJack app? They have no setup fees. (I can't comment on tax.) You buy the program, download it and install it while your MJ dongle is plugged in. You link it to you Google Voice account and you're off to the races. I've never been aware of any setup fees.

reply to cmthru
When call forwarding returns Magicjack is going to start charging for it. Below is a Q&A right off the MagicJack website. That is the straw that broke the camels back, I AM LEAVING. BTW MagicJack will try and charge you $30 for porting OUT. Only company(I know of) that charges to PORT OUT. They are allowed to charge but they CANT hold up your port if you dont pay it. That is FCC LAW.

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Question
Can I use magicJack to forward calls to my cell phone?

Answer
YES, if available, visit »my.magicjack.com and login to set up Call Forwarding. Click "Call Forwarding" under the "Call Features" tab and follow the prompts to check out.

The call forwarding feature may not be used to forward calls to conference, platform and non-ILEC area telephone numbers.

Plan Options: 100 minutes per month $4.95/year, or 500 minutes per month $19.95/year.

Just filed a complaint with the FCC about the call forward feature Magic jack took away from us without notice. We paid for this service and Magicjack removed it. If anyone wants to file a complaint about this, report them at »esupport.fcc.gov/ccmsforms/form2···pe=2000B

Actually they really did not take it away. If one is a subscriber before they did the change, the call forwarding can be accessed via the link provided above in this thread. You will have CF available until your subscription expires. Or so they've told me.

However, I can understand the complaints, mine included, because MJ made the change without any notification in advance to those who paid for the service. There were also the lies by customer service that the suspension was 'temporary'. Those two complaints alone may be cause for some sort of federal action.

Once my subscription expires I'll go with another provider that hopefully won't pull the same stunts.

I tried the link. It just brings me to my account where i log in. There is no option for call forward. I've been with MJ for about 3 years. Always had call forward. I only use it for that reason. I don't like to give my home number out so I use to give the magic jack number out and it was forwarded to my home phone. I didn't know the call forward feature was not available until I went into my email and seen emails from MJ telling me I had voice mails. I never received a email from MJ before this. iT's not coming back. If it does, it will be a paid feature. If enough people filed complaints things like this would not happened.

I should have included the proper link and not refer to the one directly above my comment.

»my.magicjack.com/call-forwarding.html

Link does not work for me take me to log in page then i see no option for call forwarding

After you log in it ought to jump to the CF switch page.

reply to cmthru

GVJack is another option. It's approximately $20, one-time fee, and works with your old MJ device through Google Voice.

»www.pcphonesoft.com/

I also have checked out GVjack that can be used with the magic Jack. The only problem I see with this is, you need the magic jack unit plugged into your computer for this to work. To me, it's a step backwards. If I'm wrong on having the magic jack being connected to a computer please advise. Thanks

Nope you're not wrong, it has to be connected to the computer. The GVJack software isn't built into the MJ device, so it has to run on a computer. For a one time fee of $20 it doesn't feel like a step back to me at all, and since it's Google Voice and not MJ no numbers are blocked like they are with MJ.

I've been using GVJack since about February and have no regrets. I run it on a $100 computer I bought just for MJ and since it runs my web server anyway I'm not out anything by keeping that cheap computer on all the time.

reply to cmthru
Its better to switch on to different service I think!

Nowhere as much as I do. I'm now getting the 30 minute time out where it disconnects my phone conversation if I talk over 30 minute. Also a lot of toll free numbers I use to call render a fast busy. Really not a good business plan magicjack

I just filed a complaint as well with the FCC. I have talked to the online support at least every 2 weeks and all I get is that we are aware of the issue and we have not time frame of when the feature will return.

I have been considering picking up NetDuo. Any advice on NetDuo other than what i have read on the net about them.

Or any other recommendations.

Thanks

DR