Topic 'Call Forwarding' in forum 'MagicJack' - dslreports.com

Re: Call Forwarding

Tue, 12 Mar 2013 13:31:21 EDT

anon posted : You said you "Try/Buy the inexpensive extra features software" What is that I have not seen that listed on MJ website.
If I could pay for forwarding I would but can not even find that and text support still says they are looking into it.

I had let a number expire so my CF got shut off and now can not get back on.

Re: Call Forwarding

Thu, 28 Feb 2013 07:58:38 EDT

anon posted : They didn't take it away. It still works fine. The took away the ability to turn it on and off, and if you complain "chat" will tell you the engineers are working on it...they've been working on it for a year now! But, you can try/buy the inexpensive "extra features" software that gives you back the ability to switch it on & off. I would bet that everyone who lost CF either let their account expire or turned off CF. Then, renew your account &/or try to turn it back on and you are SOL. Happened to me. So, I tried the software, got CF back and, in my case, I don't turn it off...ever. But, I can still use the phone and dongle to call out when need arises. Tricky bastards, eh? The point is that the "engineers are working on it" is a blatant lie. Again...CF works just fine if you can figure out how to turn it back on without using the MJ website... and the fellow who has made millions on MJ should here about it from all of us, at his mansion in Florida.

Re: Call Forwarding

Fri, 15 Feb 2013 20:57:59 EDT

siennablue posted : This is what I use to go to call forward - has never failed

»web01.magicjack.com/my/login.htm···CSS=CSS1

Re: Call Forwarding

Tue, 05 Feb 2013 11:23:21 EDT

anon posted : How do I get to majicjack features to do call forwarding??

Re: Call Forwarding

Fri, 01 Feb 2013 01:54:18 EDT

Gork posted : Nettalk is what I was going to go with when I decided I didn't want to deal with MJ's craziness anymore. But the day I was going to sign up with Nettalk is when pchonesoft released GVJack and I jumped onboard, especially since I was already signed up with my GV account. I haven't regretted that decision.

However, if GV started charging an amount I wasn't willing to pay, or if pcphonesoft discontinued GVJack my first choice would be Nettalk.

Re: Call Forwarding

Thu, 31 Jan 2013 05:37:00 EDT

browniept posted : I've been using nettalk since March. I'd be happy to share any info I have.

Re: Call Forwarding

Thu, 24 Jan 2013 16:27:02 EDT

anon posted : folks, file a FCC complaint against MagicJack

»esupport.fcc.gov/ccmsforms/form2···pe=2000B

Pls stop them from abusing even more unsuspected victims

MagicJack products are made by VocalTec Ltd

Re: Call Forwarding

Tue, 15 Jan 2013 00:33:28 EDT

Gork posted : Good form.

Re: Call Forwarding

Mon, 14 Jan 2013 12:04:17 EDT

redpepper posted : Thanks for the words of support. They are really appreciated...

The only thing we know is that the current demand for donor used magicJacks to convert to use with Google Voice continues to be higher than the number of them being posted on Ebay for sale.

We hope to see the GVMate Phone Adapter fill in the void and also help keep donor used magicJack prices at an attractive level.

Re: Call Forwarding

Mon, 14 Jan 2013 06:33:49 EDT

Gork posted : Congratulations! I'm surprised to hear you guys have come up with a piece of hardware to replace the MJ hardware. Never thought that would have happened. I hope it brings you an incredible financial reward. :)

Re: Call Forwarding

Sun, 13 Jan 2013 10:55:59 EDT

redpepper posted : If you are considering the GVJackApp for Google Voice but can't put your hands on a cheap donor MJ or MJ+ dongle for whatever reason, the new GVMate Professional VoIP Phone Adapter is priced at under $30 and provides a new equipment alternative that is functionally equivalent to using a magicJack dongle with the professional version of the GVJackApp all in one complete package.

For more information, see »www.gvmate.com .

Re: Call Forwarding

Fri, 11 Jan 2013 21:51:01 EDT

picrthis posted : Does anyone know how this MJ works, I know it uses google voice, sounds like what the software gvapp does with a MJ, but appears not to use any software? a "magichack" ??

»www.ebay.com/itm/Upgraded-MagicJ···58745%26

Re: Call Forwarding

Thu, 10 Jan 2013 21:22:03 EDT

Gork posted : Thanks for sharing - so glad I don't deal with this idiotic company any longer.

Re: Call Forwarding

Thu, 10 Jan 2013 11:37:53 EDT

anon posted : This company is unbelievable. I'm so mad for changing my number to this idiocy if I can't forward my calls. I can pay that's not the problem but come on! This is 2013!

Please see below the chat:

Please wait for a site operator to respond.

You are now chatting with 'Sam'

Your Issue ID for this chat is LTK554089701428X

Elias: Hi Sam

Sam: Hello, how may I help you?

Sam: Hello, how may I help you?

Elias: I'm new with MJ

Elias: I'm trying to configure call forwarding but it is not available under Call Features

Elias: What's wrong?

Sam: We understand how important the magicJack call forwarding feature is. However, the feature is unavailable at this time. We don't presently have any further details about this matter. We do expect the feature to be available again in the near future. Please check our website periodically for updates.

Elias: Is there a reason for that?

Elias: If I knew that I would have never bought that thing

Elias: It is even in the FAQs in your website

Sam: We don't presently have any further details about this matter. We do expect the feature to be available again in the near future. Please check our website periodically for updates.

Elias: Is there a number for customer service so I can call please?

Sam: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.

Elias: Well I'm NOT satisfied at all.

Elias: It is unbelievable you advertise for something that you don't offer. In this country that is ILEEGAL

Elias: ILEGAL

Sam: The feature is unavailable at this time. We don't presently have any further details about this matter. We do expect the feature to be available again in the near future. Please check our website periodically for updates. I apologize for the inconvenience.

Elias: From your WEBSITE: Can I use magicJack to forward calls to my cell phone? Category: All › Using magicJack Print Article | Email Link Answer YES, if available, visit »my.magicjack.com and login to set up Call Forwarding. Click "Call Forwarding" under the "Call Features" tab and follow the prompts to check out. The call forwarding feature may not be used to forward calls to conference, platform and non-ILEC area telephone numbers. Plan Options: 100 minutes per month $4.95/year, or 500 minutes per month $19.95/year

Elias: Stop copying and pasting your message. I already know it. I need a telephone number to call please

Elias: or transfer me to a supervisor

Sam: One moment please...

Sam: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Junrex'

Your Issue ID for this chat is LTK554089701428X

Junrex: Hello. My name is Junrex. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

Elias: Thank you

Junrex: One moment please...

Junrex: I appreciate your patience.

Junrex: The call forwarding article on the website's FAQs is still under review. That is why the feature was removed temporarily, Elias.

Elias: Yes but obviously has been months since that. I see the forum online and everyone is up in arms.

Elias: If I knew that I would have never bought a magic Jack

Elias: and transfer my number to make things even worse!

Elias: I feel betrayed and played on

Junrex: One moment please...

Junrex: Thank you for waiting.

Junrex: With regards to the feature still not being returned, there is nothing we can do. The only persons that can release any updates with regards to that is the Engineers and as we speak, there is still nothing to be released.

Elias: So Can I get an extra year for free or something? because obviously this is ridiculous.

Elias: It is even advertised in your website

Elias: Call Forwarding Options: Plan Options: 100 minutes per month $4.95/year, or 500 minutes per month $19.95/year.

Junrex: I know that. May I ask why you are asking for free year or additional options, in fact that magicJack has the right to make changes with or without the customers consent. Refer to the Terms of Services, Section 13: MODIFICATION (»www.magicjack.com/plus-v05/tos.html).

Elias: That is right with your Term of services. However to advertise something clearly on the website in this country is ILEGAL

Junrex: I understand that. What is illegal on the advertisement?

Elias: I'm certainly paying all my dues here and I'm not getting what you company advertises for. Do you think I'm not entitled to compensation? If so, so be it.

Junrex: I believe I have provided all the necessary information that you need. I will end this chat now. If you have any other concern, please don't hesitate to chat us back. Thank you.

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

Re: Call Forwarding

Wed, 02 Jan 2013 19:57:21 EDT

DarkRealm posted : I have tried that before and just now. it does not show up at all, I have talked to customer support for a few months now and all they keep saying is that it is not available right now and they have no date of when it will return.

Re: Call Forwarding

Wed, 02 Jan 2013 16:25:44 EDT

anon posted : Call forwarding still works fine, you have to do it in this order:
- login first
- then go to my.magicjack.com/call-forwarding.html

Re: Call Forwarding

Mon, 31 Dec 2012 04:39:09 EDT

Gork posted : GVJack is not a MJ product.

Re: Call Forwarding

Sun, 30 Dec 2012 19:40:18 EDT

DarkRealm posted : Thanks for the reply but I have the magicjack plus and not going to buy another magicjack product.

I was hoping someone could tell me about NetTalk.

Re: Call Forwarding

Thu, 27 Dec 2012 03:23:17 EDT

Gork posted :

said by DarkRealm:

Or any other recommendations.

GVJack - connects your MJ device to Google Voice (instead of the MJ servers.)

Re: Call Forwarding

Wed, 26 Dec 2012 19:27:22 EDT

DarkRealm posted : I just filed a complaint as well with the FCC. I have talked to the online support at least every 2 weeks and all I get is that we are aware of the issue and we have not time frame of when the feature will return.

I have been considering picking up NetDuo. Any advice on NetDuo other than what i have read on the net about them.

Or any other recommendations.

Thanks

DR

Re: Call Forwarding

Thu, 29 Nov 2012 22:24:44 EDT

fitsun posted : Nowhere as much as I do. I'm now getting the 30 minute time out where it disconnects my phone conversation if I talk over 30 minute. Also a lot of toll free numbers I use to call render a fast busy. Really not a good business plan magicjack

Re: Call Forwarding

Wed, 28 Nov 2012 17:41:34 EDT

Gork posted :

said by clairaross:

Its better to switch on to different service I think!

I agree with this! I left MJ back in about February this year and feel better about that decision every single time someone posts having issues with MJ. Hate 'em!

Re: Call Forwarding

Wed, 28 Nov 2012 07:01:56 EDT

clairaross posted : Its better to switch on to different service I think!

Re: Call Forwarding

Wed, 28 Nov 2012 01:07:26 EDT

Gork posted : Nope you're not wrong, it has to be connected to the computer. The GVJack software isn't built into the MJ device, so it has to run on a computer. For a one time fee of $20 it doesn't feel like a step back to me at all, and since it's Google Voice and not MJ no numbers are blocked like they are with MJ.

I've been using GVJack since about February and have no regrets. I run it on a $100 computer I bought just for MJ and since it runs my web server anyway I'm not out anything by keeping that cheap computer on all the time.

Re: Call Forwarding

Tue, 27 Nov 2012 18:50:21 EDT

fitsun posted : I also have checked out GVjack that can be used with the magic Jack. The only problem I see with this is, you need the magic jack unit plugged into your computer for this to work. To me, it's a step backwards. If I'm wrong on having the magic jack being connected to a computer please advise. Thanks

Re: Call Forwarding

Tue, 27 Nov 2012 07:24:45 EDT

Gork posted : GVJack is another option. It's approximately $20, one-time fee, and works with your old MJ device through Google Voice.

»www.pcphonesoft.com/

Re: Call Forwarding

Mon, 26 Nov 2012 22:52:41 EDT

fitsun posted :

said by cmthru:

I should have included the proper link and not refer to the one directly above my comment.

»my.magicjack.com/call-forwarding.html

It's a no go for me. It just brings me to the login page. I looked under every tab Call Farward is not there for sure. Looked into Nettalk. Seem like a lot of features and they have a wireless model for the same price of the MG+ unit. I also researched the ONi100 VOIP adapter for VOIP calls. You can use it with Google voice. The unit retails for $39.95 but I found it on New egg for $29.95 dont know if this was a cyber Monday price but it looks like a great alternative to all others because google voice does not charge for calls

Re: Call Forwarding

Mon, 26 Nov 2012 17:13:04 EDT

cmthru posted : After you log in it ought to jump to the CF switch page.

Re: Call Forwarding

Mon, 26 Nov 2012 11:36:08 EDT

golfer55 posted : Link does not work for me take me to log in page then i see no option for call forwarding

Re: Call Forwarding

Mon, 26 Nov 2012 07:39:40 EDT

cmthru posted : I should have included the proper link and not refer to the one directly above my comment.

»my.magicjack.com/call-forwarding.html

Re: Call Forwarding

Mon, 26 Nov 2012 00:09:12 EDT

fitsun posted : I tried the link. It just brings me to my account where i log in. There is no option for call forward. I've been with MJ for about 3 years. Always had call forward. I only use it for that reason. I don't like to give my home number out so I use to give the magic jack number out and it was forwarded to my home phone. I didn't know the call forward feature was not available until I went into my email and seen emails from MJ telling me I had voice mails. I never received a email from MJ before this. iT's not coming back. If it does, it will be a paid feature. If enough people filed complaints things like this would not happened.

Re: Call Forwarding

Sun, 25 Nov 2012 09:17:02 EDT

cmthru posted : Actually they really did not take it away. If one is a subscriber before they did the change, the call forwarding can be accessed via the link provided above in this thread. You will have CF available until your subscription expires. Or so they've told me.

However, I can understand the complaints, mine included, because MJ made the change without any notification in advance to those who paid for the service. There were also the lies by customer service that the suspension was 'temporary'. Those two complaints alone may be cause for some sort of federal action.

Once my subscription expires I'll go with another provider that hopefully won't pull the same stunts.

Re: Call Forwarding

Sat, 24 Nov 2012 21:38:59 EDT

fitsun posted : Just filed a complaint with the FCC about the call forward feature Magic jack took away from us without notice. We paid for this service and Magicjack removed it. If anyone wants to file a complaint about this, report them at »esupport.fcc.gov/ccmsforms/form2···pe=2000B

Re: Call Forwarding

Wed, 17 Oct 2012 12:17:24 EDT

anon posted : When call forwarding returns Magicjack is going to start charging for it. Below is a Q&A right off the MagicJack website. That is the straw that broke the camels back, I AM LEAVING. BTW MagicJack will try and charge you $30 for porting OUT. Only company(I know of) that charges to PORT OUT. They are allowed to charge but they CANT hold up your port if you dont pay it. That is FCC LAW.

-------------------------------
Question
Can I use magicJack to forward calls to my cell phone?

Answer
YES, if available, visit »my.magicjack.com and login to set up Call Forwarding. Click "Call Forwarding" under the "Call Features" tab and follow the prompts to check out.

The call forwarding feature may not be used to forward calls to conference, platform and non-ILEC area telephone numbers.

Plan Options: 100 minutes per month $4.95/year, or 500 minutes per month $19.95/year.

Re: Call Forwarding

Sun, 14 Oct 2012 02:02:30 EDT

Gork posted : When you say "GV phone" I'm not sure what app you're referring to. If it's GVJack, PCPhonesoft has two price points for it, and both are a one-time charge. One is $13 and the other is $20. They often have special deals as well, posted prominently on their main page.

Also, "$18.81 after tax and setup fees" makes me think you might not be referring to the GVJack app? They have no setup fees. (I can't comment on tax.) You buy the program, download it and install it while your MJ dongle is plugged in. You link it to you Google Voice account and you're off to the races. I've never been aware of any setup fees.

Re: Call Forwarding

Sat, 13 Oct 2012 15:30:51 EDT

ctceo posted : The service is free, yes, however the app is not!

Re: Call Forwarding

Mon, 08 Oct 2012 04:10:10 EDT

Gork posted :

said by ctceo:

As a challenge a friend of mine bought the GV phone to compare and was charged $18.81 after tax and setup fees.

I'm not sure what you're referring to when you say "GV phone" but, as stated by others, the Google Voice service is currently free. I've been using it for several years, even back when it was Grand Central. I've never paid so much as a dime to use it. GVJack + GV = :)

As far as the MJ forwarding page being down, I have noticed their web page and/or parts of it go down frequently.

Re: Call Forwarding

Fri, 05 Oct 2012 19:24:28 EDT

anon posted : Just spoke with Tamara. She tells me the call forwarding "absence" is temporary. Hmmm. Worrisome. Some temporary...weeks?

But I did try the above provided link and it works...full call forwarding functionality. And "Tamara" didn't provide that to me because she is probably a 19 year old dude from Nepal in his first week on the job who barely speaks English? Gotta say she was very courteous and most pleasant.

It IS a total deal breaker when renewal time comes up. And yes I got the special bonus offer for my participation...but I won't go one year or let alone five w/o CF.

Re: Call Forwarding

Thu, 04 Oct 2012 16:18:14 EDT

anon posted : I checked out nettalk.com Looks like they have a number porting option and I wonder if I could port my MJ # to nettalk and then use their CF feature. For me it's not so much a money issue. It's an availability issue and being able to keep my MJ number because it's on my biz cards and I just received a whole new batch of biz cards. It will me take a while to use up my cards. Switching to a service that has CF is cheaper than getting new cards.

Re: Call Forwarding

Thu, 04 Oct 2012 16:03:37 EDT

anon posted : The work around link does not work for me. MJ's decision to make the CF feature even just temporarily unavailable while they are "updating" is a foolish business decision. Their dumb decision affects my business because I have the MJ # on my business cards. Have used the CF feature for several years flawlessly until they decided to mess with it without warning or notice to their users. They obviously do not appreciate their clients and I hope people will dump MJ and never come back. They don't deserve to stay in business if they treat people like that. There is no good reason why they can't continue with CF while they are working on their so-called update. It's just a way to make more money. I'd even be happy to pay for the CF feature if it were available, but now they are just losing me. I don't care when it becomes available because they have just proven that they are not reliable.
It may only affect those who rely on the CF feature, but if they mess with one feature, it's only a matter of time until they decide to mess with another feature.

Re: Call Forwarding

Tue, 02 Oct 2012 07:16:44 EDT

anon posted : Anyone hear about nettalk.com ? It does the same thing and has call forwarding.

Re: Call Forwarding

Sun, 30 Sep 2012 12:44:05 EDT

ctceo posted : Ditto. Works fine for me here.

@Sr Tech : try flushing you dns cache and/or clearing your browser cache/cookies and try again.

Re: Call Forwarding

Sat, 29 Sep 2012 02:54:26 EDT

Nailgunner posted :

said by Sr Tech:

Not for me.

Not sure what is going on, but as of a minute ago, still working here. Takes you to a log-in page then to the call forwarding page.

Possible you needed to already have call forwarding in effect. Or MJ alternates it's availability by the hour based on your mother's maiden name...or street address...or Dan's Ouija board...or...

Re: Call Forwarding

Sat, 29 Sep 2012 01:37:31 EDT

Sr Tech posted :

said by Nailgunner:

http://my.magicjack.com/call-forwarding.html

As with all things MJ, the devil is in the details. The above link works for me. You have an extra "my/" in your link.

Regardless, the call forwarding is still working. I am having all my MJ calls forwarded to my GVJackApp number and it's still working properly, as I have not really given out my GV number.

Not for me.

Re: Call Forwarding

Fri, 28 Sep 2012 10:58:11 EDT

ctceo posted : Works for me.

Re: Call Forwarding

Fri, 28 Sep 2012 08:17:03 EDT

cmthru posted : Just want to confirm that the link provided by Nailgunner is still working.

Re: Call Forwarding

Thu, 27 Sep 2012 21:47:45 EDT

Nailgunner posted : »my.magicjack.com/call-forwarding.html

As with all things MJ, the devil is in the details. The above link works for me. You have an extra "my/" in your link.

Regardless, the call forwarding is still working. I am having all my MJ calls forwarded to my GVJackApp number and it's still working properly, as I have not really given out my GV number.

Re: Call Forwarding

Thu, 27 Sep 2012 16:36:03 EDT

anon posted : FYI:

Please Read The Transcipt Here; Looks like its gone for good!!

Mae: Hello, how may I help you?

Chris: I would like my number forwarded please, I cannot do it myself since the links and the function are now gone

Mae: May I have the Magicjack phone number for me to check it here?check

Chris: 407-xxx-xxxx

Mae: Thank you.

Mae: By the way, How are you?

Chris: I am good, how are you?

Mae: Good to hear that. I'm Fine. thanks for asking.

Chris: You are quite welcome!

Mae: May I know the Full name you use in magcijack please?

Chris: ClockWork Droid

Mae: thank you for clarifying that.

Chris: NP

Mae: have you used call forwarding before?

Chris: Yes I have, I use it with my other 2 MJ's but the function in my login is gone now...can u please forward it for me

Mae: May I have the number of your other MJ please?

Chris: No because I do not want the call forwarding for them disabled...can u do this or not?

Mae: As of the moment, the call forwarding is not available. We are making some updates on our system and we are still working on it.

Chris: My other numbers have nothing to do with this, all I want is the new one that I purchased today forwarded too!

Mae: Understood.

Chris: So you can turn it off for a number but not enable it...I was told this by Tara on Live Chat earlier, is this true?

Mae: One moment please...

Chris: ok

Mae: thank you for waiting. As of the moment, the call forwarding feature is not availbe.

Re: Call Forwarding

Thu, 27 Sep 2012 13:04:25 EDT

anon posted : Two days ago I inquired about their Call Forwarding Feature and was given this link to access it; »my.magicjack.com/my/Call-Forwarding.html to switch a line. Today the link is dead and according to Live Help on my account page its gone and no ETA for its return is available...Spread the word, They officially suck bad now, dont give them a red cent in the future!!!!!!!! The original excuse was that they were editing their website, Today Tara told me via live help that its gone completely.

Re: Call Forwarding

Wed, 26 Sep 2012 14:39:50 EDT

ctceo posted : I was probably given a special promotion. I clicked the link on the softphone which said $19.95. Was forwarded to the checkout page, typed in all the credit card info and was charged $21.35 after sales tax of 7%.

As a challenge a friend of mine bought the GV phone to compare and was charged $18.81 after tax and setup fees.