said by PremTechLife:I am sorry you have had a bad experience, and that you feel the need to gain retribution by lashing out at me. I don't appreciate the extreme over-exaggeration. In order for a network to be shielded, the cable, the jack, and the connector on the cable must all be shielded. Thats all I was referring to. With a nmr and max rate like I see here, I would not want to drop from 6 meg if it was my internet.
Sorry but that's also not true. The shielded cat5e will NOT cause issues with the line, PERIOD. What you are describing is what is necessary to make the shielding MORE EFFECTIVE. It doesn't mean that if EVERYTHING isn't shielded that it will cause issues. Simply having the entire IW shielded accounts for 90% of the shielding. Shielding everything else is just extra shielding. Considering that much of IW isn't even twisted pair, shielded cat5e even without everything else being shielded is still a HUGE step up.
AT&T really has it down pat with all the techs and such blaming the IW at any chance they can get. It is their way of placing the blame on the CUSTOMER, and making the CUSTOMER either pay the EXTORTION fee for "Inside Wire Maintenance" or suffer charges for IW work that won't even FIX THE PROBLEM.
It is RARE for IW to go wrong, and chances are SLIM that a shielded cat5e homerun will cause issues with xDSL. FACE IT. The problem is OUTSIDE, AS ALWAYS in cases like this.
There is either simply too much distance between OP and the RT, or there are line ISSUES somewhere in between OP and the RT, OUTSIDE.
WHO WOULD want to drop their Internet to a lower speed? Not many. FACT OF THE MATTER IS that those stats are on the EDGE of 6Mbps service. NO ROOM FOR VARIANCES WHATSOEVER. Therefore the options are INTERLEAVING, DROP THE PROFILE RATE, or AT&T could actually FIX THE PROBLEM (if possible.)
THE PROBLEM IS, that AT&T is QUICK to LIE to you and BLAME YOU THE CUSTOMER for all problems. THEN if you don't fall for it, THEY SIMPLY TURN ON INTERLEAVING OR LOWER THE PROFILE RATE, without ACTUALLY DETERMINING if it is an OUTSIDE ISSUE (PAST the POLE DROP.)
They are CHEAP with the outside lines. They REFUSE to do ANY work on the outside lines, when AT ALL POSSIBLE.
Yes I know I am ranting, this is nothing PERSONAL with YOU, just AT&T's craptacular cheap tactics. AT&T is great WHEN IT WORKS, but lo-and-behold, if you have issues, DON'T expect AT&T to help you without a fight.