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plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3
reply to TriForce

Re: [Speed] My French Car Forum is Being Throttled - But Why?

I would have to agree here. Site is slow loading for me as well (not like it was this morning).

It would have to be evening congestion on our end I'm thinking, as it is what....2 or 3 AM in France (if that is where the site is hosted). Things should be really quite over there at this hour.

By the way, here is a current trace route if that helps with anything.

tracert autodejavel.fr
 
Tracing route to autodejavel.fr [82.165.110.194]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  smoothwall [192.168.0.100]
  2    25 ms    30 ms    19 ms  24.13.16.1
  3    10 ms     8 ms     9 ms  te-9-1-ur04.algonquin.il.chicago.comcast.net [68.87.229.189]
  4    14 ms    15 ms    16 ms  te-0-3-0-2-ar01.area4.il.chicago.comcast.net [68.86.189.229]
  5    17 ms    31 ms    15 ms  pos-3-6-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.95.9]
  6    13 ms    14 ms    14 ms  pos-1-3-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.86.158]
  7    14 ms    13 ms    14 ms  xe-9-0-0.chi10.ip4.tinet.net [77.67.71.145]
  8   115 ms   116 ms   117 ms  xe-7-1-0.ams20.ip4.tinet.net [89.149.182.165]
  9   127 ms     *        *     schlund-gw.ip4.tinet.net [213.200.75.94]
 10   148 ms   148 ms   149 ms  te-4-1.bb-c.act.fra.de.oneandone.net [212.227.120.130]
 11   137 ms   141 ms   139 ms  te-1-3.bb-c.tp.kae.de.oneandone.net [212.227.120.17]
 12   138 ms     *        *     ae-1.gw-dista-a.bap.rhr.de.oneandone.net [212.227.121.171]
 13   144 ms   148 ms   146 ms  vl-1991.gw-ps5.bap.rhr.de.oneandone.net [217.160.127.70]
 14   144 ms   142 ms     *     kundenserver.de [82.165.110.194]
 15   144 ms   143 ms   143 ms  kundenserver.de [82.165.110.194]
 
Trace complete.
 

--Brian

--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail

sk1939
Premium
join:2010-10-23
Mclean, VA
kudos:10

If your in a high-volume area for Comcast it's likely that you will face congestion.



JigglyWiggly

join:2009-07-12
Pleasanton, CA
reply to TriForce

yeah loads very slow for me on comcast
I tried on my university internet, loaded quickly.



TriForce

join:2008-05-27
Chico, CA

Must be Comcast's worse peering arrangements slowing it down.


n_w95482
Premium
join:2005-08-03
Ukiah, CA
reply to Checkerboard

I tried it here on both my Comcast connection, and my AT&T phone (Galaxy S III on "4G" (HSPA+)). After about half an hour on Comcast, all I've been able to get it to do is load the page title. On my phone, the site loaded in about 5 seconds.

Comcast traceroute:

Tracing route to autodejavel.fr [82.165.110.194]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.0.254]
  2    38 ms    20 ms    12 ms  67.180.40.1
  3    10 ms     9 ms     9 ms  te-3-2-sr01.ukiah.ca.sfba.comcast.net [68.86.249.21]
  4    11 ms    11 ms    11 ms  te-8-1-ur06.rohnertpr.ca.sfba.comcast.net [68.87.226.229]
  5    13 ms    15 ms    16 ms  te-0-1-0-7-ar01.oakland.ca.sfba.comcast.net [68.87.192.162]
  6    16 ms    23 ms    23 ms  he-2-13-0-0-cr01.sacramento.ca.ibone.comcast.net [68.86.90.141]
  7    21 ms    16 ms    19 ms  pos-0-2-0-0-cr01.sanjose.ca.ibone.comcast.net [68.86.87.182]
  8    22 ms    20 ms    23 ms  pos-0-2-0-0-pe01.11greatoaks.ca.ibone.comcast.net [68.86.87.10]
  9    20 ms    19 ms    19 ms  xe-9-3-0.sjc10.ip4.tinet.net [213.200.80.165]
 10   183 ms   185 ms   183 ms  xe-10-1-0.ams20.ip4.tinet.net [89.149.182.161]
 11     *        *      209 ms  schlund-gw.ip4.tinet.net [213.200.75.94]
 12   197 ms   199 ms     *     te-4-1.bb-c.act.fra.de.oneandone.net [212.227.120.130]
 13   203 ms     *        *     te-1-3.bb-c.tp.kae.de.oneandone.net [212.227.120.17]
 14   203 ms   274 ms   204 ms  ae-1.gw-dista-a.bap.rhr.de.oneandone.net [212.227.121.171]
 15     *      197 ms   199 ms  vl-1991.gw-ps5.bap.rhr.de.oneandone.net [217.160.127.70]
 16   207 ms   207 ms   205 ms  kundenserver.de [82.165.110.194]
 
Trace complete.
 

AT&T phone traceroute (canceled by myself at hop 27):
app_131@android:/ # traceroute autodejavel.fr
traceroute to autodejavel.fr (82.165.110.194), 30 hops max, 38 byte packets
1  *  *  *
2  172.26.245.123 (172.26.245.123)  172.898 ms  189.410 ms  119.335 ms                                                  
3  172.26.236.2 (172.26.236.2)  169.755 ms  229.544 ms  119.487 ms                                                      
4  172.26.96.11 (172.26.96.11)  131.909 ms  269.403 ms  119.639 ms                                                      
5  172.26.96.193 (172.26.96.193)  159.286 ms  139.569 ms  130.108 ms                                                    
6  172.16.104.242 (172.16.104.242)  129.131 ms  189.501 ms  149.428 ms                                                  
7  12.249.2.53 (12.249.2.53)  129.467 ms  189.867 ms  199.420 ms                                                        
8  12.83.180.94 (12.83.180.94)  249.443 ms  219.747 ms  319.335 ms                                                      
9  12.122.149.133 (12.122.149.133)  219.472 ms  199.237 ms  320.433 ms                                                 
10  *  192.205.32.210 (192.205.32.210)  963.406 ms  249.687 ms                                                          
11  vlan70.csw2.SanJose1.Level3.net (4.69.152.126)  340.272 ms  vlan80.csw3.SanJose1.Level3.net (4.69.152.190)  300.106 ms  296.352 ms
12  ae-71-71.ebr1.SanJose1.Level3.net (4.69.153.5)  269.342 ms  ae-61-61.ebr1.SanJose1.Level3.net (4.69.153.1)  209.583 ms  ae-91-91.ebr1.SanJose1.Level3.net (4.69.153.13)  279.444 ms
13  ae-2-2.ebr2.NewYork1.Level3.net (4.69.135.186)  349.702 ms  379.399 ms  299.374 ms
14  ae-6-6.ebr2.NewYork2.Level3.net (4.69.141.22)  329.468 ms  389.501 ms  389.471 ms
15  ae-1-100.ebr1.NewYork2.Level3.net (4.69.135.253)  459.515 ms  359.774 ms  369.479 ms
16  ae-3-3.ebr2.Washington1.Level3.net (4.69.132.89)  410.041 ms  479.933 ms  409.828 ms
17  ae-43-43.ebr2.Paris1.Level3.net (4.69.137.57)  499.008 ms  ae-41-41.ebr2.Paris1.Level3.net (4.69.137.49)  429.880 ms  ae-42-42.ebr2.Paris1.Level3.net (4.69.137.53)  479.659 ms
18  ae-56-221.csw2.Paris1.Level3.net (4.69.161.54)  429.696 ms  ae-58-223.csw2.Paris1.Level3.net (4.69.161.62)  430.062 ms  ae-59-224.csw2.Paris1.Level3.net (4.69.161.66)  430.093 ms
19  ae-2-52.edge5.Paris1.Level3.net (4.69.139.235)  378.606 ms  800.611 ms  252.281 ms
20  11-INTERNET.edge5.Paris1.Level3.net (212.73.200.54)  223.684 ms  223.592 ms  240.836 ms
21  *  te-2-4.bb-d.bap.rhr.de.oneandone.net (212.227.120.42)  293.331 ms  350.038 ms
22  ae-1.gw-dista-a.bap.rhr.de.oneandone.net (212.227.121.171)  359.744 ms  439.401 ms  349.763 ms
23  vl-1991.gw-ps5.bap.rhr.de.oneandone.net (217.160.127.70)  359.744 ms  359.804 ms  339.570 ms
24  *  *  *
25  *  *  *
26  *  *  *
27  *^C
130|app_131@android:/ #
 

--
KI6RIT


Imagnu

@comcast.net

I have been experiencing the same problems viewing sites in the UK for the past 3 days now - it is really bad in the afternoon and evening but ok after 3am until about 12 noon. When I did a tracert the only common route was the tint.net and that was where the slowdown showed up on mine as well. When I connect through my phone at&t as a hotspot the speed is fine - just when I am on comcast and only for 3 days now. But just wanted to mention it isn't just a car site in france.



TriForce

join:2008-05-27
Chico, CA
Reviews:
·Comcast

1 edit

tinet.net is Inteliquent, a long haul transit network. Comcast swaps data packets with them to extend their coverage with other ISPs. It's a mutual benefit called peering. Apparently Inteliquent may be the slow down as Level 3, used by at&t, isn't affected by slowdown. It's fast on Comcast's backbone until it hits Inteliquent.



Andrew J
Premium
join:2001-11-09
Lancaster, PA
reply to Checkerboard

Loads in about 2 seconds.


Checkerboard

join:2012-09-19
Orinda, CA
reply to TriForce

Wow- thatnks for getting to the heart of the problem. The site is once again fast this morning.

Any idea how to get Comcast's attention in order to address this? As I mentioned earlier, all they'll offer is to sell me a Signature Service subscription.


Checkerboard

join:2012-09-19
Orinda, CA
reply to Imagnu

Damn, this is frustrating. Any idea as to whom I should contact to get it addressed? It constitutes (for me) a radical reduction in service quality....


ExoticFish

join:2008-08-31
Stuarts Draft, VA
reply to Checkerboard

Site loads just fine for me.
--
»www.VAJeeps.com


sk1939
Premium
join:2010-10-23
Mclean, VA
kudos:10
Reviews:
·T-Mobile US
·Verizon FiOS
reply to Checkerboard

said by Checkerboard:

Damn, this is frustrating. Any idea as to whom I should contact to get it addressed? It constitutes (for me) a radical reduction in service quality....

There's not much you can do about it, it's wrriten into your Terms of Service that slowdowns like that can occur (among other things).


Imagnu

@comcast.net

1 recommendation

I contacted tinet.net customer service last night - they said to email noc@tinet.net with as much information as possible like when it happens and including copies of your trace routes - and they will try to trace the problem. In the mean time I am losing business each day - so please email your problems to them and I will as well and maybe they will fix the issue.


Checkerboard

join:2012-09-19
Orinda, CA

I am composing my email to tinet.net right now. However, I don't know how to run a Trace routing - is there an easy way to do this? Thanks, Peter


sk1939
Premium
join:2010-10-23
Mclean, VA
kudos:10

Go to the Command Prompt (under Windows 7/Vista it can be found by typing CMD, and under Win 2000/XP it can be found by going to Run and typing in CMD).

Then type "tracert autodejavel.fr"



Imagnu

@comcast.net

I received an email back from NOC@tinet.net - requesting a service ID which I do not have - will have to call them again. I really need this resolved as it is hurting my business. I am a web designer - I am hosting all of my websites on one server located in the UK - but my clients - like myself - are located in the USA and many use comcast. My clients are now complaining that their websites are not working - and if I can't get this fixed quick - I will need to move almost 200 websites to a different server. As soon as I noticed a problem I started to search for a solution which is how I found this forum. I will contact Inteliquent and try to get them to open a service ticket even though I am not a customer of theirs - as this is a problem they need to deal with anyway. I will keep you informed of my progress. Megan



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by Imagnu :

I received an email back from NOC@tinet.net - requesting a service ID which I do not have - will have to call them again. I really need this resolved as it is hurting my business. I am a web designer - I am hosting all of my websites on one server located in the UK - but my clients - like myself - are located in the USA and many use comcast. My clients are now complaining that their websites are not working - and if I can't get this fixed quick - I will need to move almost 200 websites to a different server. As soon as I noticed a problem I started to search for a solution which is how I found this forum. I will contact Inteliquent and try to get them to open a service ticket even though I am not a customer of theirs - as this is a problem they need to deal with anyway. I will keep you informed of my progress. Megan

You will need to get your hosting service and/or their ISP involved if you want to get action taken. You are not Inteliquent's customer, and your complaints are not going to be taken seriously. Gently hinting to your hosting service that if the problem is not resolved quickly you are going to move 200 accounts from their servers has a better chance of being taken seriously.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


jlivingood
Premium,VIP
join:2007-10-28
Philadelphia, PA
kudos:2
reply to Imagnu

said by Imagnu :

I received an email back from NOC@tinet.net - requesting a service ID which I do not have - will have to call them again. I really need this resolved as it is hurting my business. I am a web designer - I am hosting all of my websites on one server located in the UK - but my clients - like myself - are located in the USA and many use comcast. My clients are now complaining that their websites are not working - and if I can't get this fixed quick - I will need to move almost 200 websites to a different server. As soon as I noticed a problem I started to search for a solution which is how I found this forum. I will contact Inteliquent and try to get them to open a service ticket even though I am not a customer of theirs - as this is a problem they need to deal with anyway. I will keep you informed of my progress. Megan

I noticed an email from their NOC last night so maybe that was due to your contact. We're investigating (and have been since this thread began).
--
JL
Comcast

devnuller

join:2006-06-10
Cambridge, MA
reply to Imagnu

said by Imagnu :

I really need this resolved as it is hurting my business. I am a web designer - I am hosting all of my websites on one server located in the UK - but my clients - like myself - are located in the USA and many use comcast. My clients are now complaining that their websites are not working - and if I can't get this fixed quick - I will need to move almost 200 websites to a different server.

If you and all your customers are US based, you should move the 200 web sites. The one thing that can't be fixed some of the latency due to speed of light limitations.


Imagnu

@comcast.net

said by devnuller:

If you and all your customers are US based, you should move the 200 web sites. The one thing that can't be fixed some of the latency due to speed of light limitations.

It isn't as simple as that - I have been with the same hosting company since 1998 ( I was living in England at the time). Although the majority of my customers are in the USA - Some of my earlier customers are located in the UK and Ireland. Because I have been with my hosting company for so long I still have the same package they offered at the beginning of their business - I joined when there was no limit on number of domain names hosted - no limit on bandwidth and no limit on space. And all at one low monthly fee. That way I am able to offer small businesses low cost websites and hosting services for very little - businesses that could not otherwise afford websites can now. Since this has begun 5 days ago I have been looking into other hosting and my hosting fees may increase to more than I am charging my customers. In the 14 years I have been hosting websites there has never been a situation like this. I appreciate the help and comments from everybody - and I understand that sometimes things happen. But I would rather not have to find a different hosting company. Thanks again. Megan


Imagnu

@comcast.net
reply to jlivingood

said by jlivingood:

I noticed an email from their NOC last night so maybe that was due to your contact. We're investigating (and have been since this thread began).

Thank you - that is good to know.

Checkerboard

join:2012-09-19
Orinda, CA
reply to Imagnu

I'm with you, imagnu. Something has radically changed for the worse just 5 days ago, and like you, I wrote to tinet.net. However, all they said to me was that they didn't finad any issues with their network (see below) and sent me their tracert routing:

"After further investigation I do not find any issues on our network that would cause the packet loss that you have reported. The following is a copy of our trace route monitor to 85.165.110.194.

My traceroute [v0.69]
ams20-re0 (0.0.0.0)(tos=0x0 psize=64 bitpattern=0x00) Fri Sep 21 06:59:02 2012
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. schlund-gw.ip4.tinet.net 0.0% 291 6.8 10.4 6.7 60.5 8.4
2. te-4-1.bb-c.act.fra.de.oneandone 0.0% 291 21.0 13.4 6.7 73.4 10.9
3. te-1-3.bb-c.tp.kae.de.oneandone. 0.0% 291 28.0 27.6 23.7 139.4 10.5
4. ae-1.gw-dista-a.bap.rhr.de.onean 0.0% 291 13.1 18.0 9.8 386.6 30.6
5. vl-1991.gw-ps5.bap.rhr.de.oneand 0.0% 290 10.3 14.7 9.9 67.8 9.8
6. kundenserver.de 0.0% 290 9.7 15.9 9.6 155.5 18.0

So, what next? Let's hope JLivingood at Comcast in Philly can fix things... please!!!


Checkerboard

join:2012-09-19
Orinda, CA

And here it is, 2:40 p.m. PDT and the site ( »autodejavel.fr )won't load.... again. And this morning until at least lunchtime, it worked fine.



JohnInSJ
Premium
join:2003-09-22
Aptos, CA

said by Checkerboard:

And here it is, 2:40 p.m. PDT and the site ( »autodejavel.fr )won't load.... again. And this morning until at least lunchtime, it worked fine.

It's not GREAT but it is working for me on comcast business class
$ wget http://autodejavel.fr/
--2012-09-21 14:51:54--  http://autodejavel.fr/
Resolving autodejavel.fr... 82.165.110.194
Connecting to autodejavel.fr|82.165.110.194|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: `index.html'
 
    [             <=>                       ] 49,526      9.66K/s   in 5.0s
 
2012-09-21 14:52:00 (9.66 KB/s) - `index.html' saved [49526]
 

5 seconds for web speed test site »www.webpagetest.org/result/120921_YB_KSF/

7 seconds from this one »tools.pingdom.com/fpt/#!/hAynXBH···javel.fr

low score from google »developers.google.com/speed/page···le=false

Seems OK to me.
--
My place : »www.schettino.us

Checkerboard

join:2012-09-19
Orinda, CA

Yep - I agree John- it works for a bit and then stalls out. I am on it now, and it was normal, but now it's back into its crawl-speed. It only partially loads the section called "le Citrojournal," stalls, and then 30 seconds after, it fully loads.



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast

Read in depth the sites JohnInSJ See Profile has posted. The problem is the site design where it needs constant refreshes of many elements and right now some of them are failing to promptly update (could be the server or user demand)
As you note it changes at different times of day, but during the worse monments by the time the slow element is served the other elements need updating and the process starts again.
Lock your css, limit the refreshes, limit or cache the graphics and it runs pretty well for a site 8K miles away as the crow flies



Imagnu

@comcast.net
reply to Checkerboard

My hosting company is Fasthosts.co.uk

Their site and many of my websites will not load again this evening.

Tracert

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Oengo>tracert fasthosts.co.uk

Tracing route to fasthosts.co.uk [213.171.195.48]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 312 ms 457 ms 573 ms 71.200.166.1
3 16 ms 18 ms 15 ms te-7-1-ur01.oceancity.md.bad.comcast.net [68.85.
134.137]
4 18 ms 16 ms 13 ms te-4-1-ur01.salisbury.md.bad.comcast.net [69.139
.174.198]
5 16 ms 11 ms 14 ms te-7-3-ur01.cambridge.md.bad.comcast.net [69.139
.174.210]
6 16 ms 21 ms 18 ms xe-13-0-1-0-ar04.capitolhghts.md.bad.comcast.net
[69.139.174.194]
7 19 ms 19 ms 19 ms pos-5-7-0-0-cr01.ashburn.va.ibone.comcast.net [6
8.86.90.85]
8 16 ms 18 ms 16 ms be-15-pe04.ashburn.va.ibone.comcast.net [68.86.8
4.222]
9 19 ms 16 ms 20 ms xe-11-2-0.was10.ip4.tinet.net [173.241.131.61]
10 103 ms 102 ms 101 ms xe-4-1-0.ams20.ip4.tinet.net [89.149.180.137]
11 114 ms * * schlund-gw.ip4.tinet.net [213.200.75.94]
12 129 ms 128 ms 131 ms te-1-2.bb-c.the.lon.gb.oneandone.net [212.227.12
0.134]
13 137 ms 129 ms 127 ms te2-1.prt0.fhcon.fasthosts.net.uk [88.208.255.57
]
14 134 ms 132 ms 127 ms po-96.prt0.fhdis.fasthosts.net.uk [88.208.255.97
]
15 129 ms * 318 ms 88.208.255.5
16 * 126 ms 126 ms server213-171-195-48.livedns.org.uk [213.171.195
.48]

Trace complete.

C:\Users\Oengo>
______________________________

It sometimes loads and sometimes doesn't but it is very slow now at 6:32 pm est usa - even if the mail site loads when I try to log into my control panel it freezes at the username and password.



Imagnu

@comcast.net
reply to Checkerboard

I also noticed with this tracert oneandone is also a shared route - maybe that is causing some of the hangup.



Imagnu

@comcast.net
reply to Checkerboard

said by Checkerboard:

..and sent me their tracert routing:

"After further investigation I do not find any issues on our network that would cause the packet loss that you have reported. The following is a copy of our trace route monitor to 85.165.110.194.

My traceroute [v0.69]
ams20-re0 (0.0.0.0)(tos=0x0 psize=64 bitpattern=0x00) Fri Sep 21 06:59:02 2012
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. schlund-gw.ip4.tinet.net 0.0% 291 6.8 10.4 6.7 60.5 8.4
2. te-4-1.bb-c.act.fra.de.oneandone 0.0% 291 21.0 13.4 6.7 73.4 10.9
3. te-1-3.bb-c.tp.kae.de.oneandone. 0.0% 291 28.0 27.6 23.7 139.4 10.5
4. ae-1.gw-dista-a.bap.rhr.de.onean 0.0% 291 13.1 18.0 9.8 386.6 30.6
5. vl-1991.gw-ps5.bap.rhr.de.oneand 0.0% 290 10.3 14.7 9.9 67.8 9.8
6. kundenserver.de 0.0% 290 9.7 15.9 9.6 155.5 18.0

So, what next? Let's hope JLivingood at Comcast in Philly can fix things... please!!!

If you look closely at their tracert - they did the test at 6:59 am - and as you and I have been saying all along is that everything works fine from 3am - noon or 1pm - it is in the afternoon and evening that the real slowdown occurs. Oh well I can only hope it will get fixed soon.


Imagnu

@comcast.net
reply to tshirt

I am currently designing a sample website for one of my clients - I haven't even optimised it yet as it is only a sample of a possible design and it got an 83 out of 100 on the google speed test

»developers.google.com/speed/page···le=false

and this evening it won't load at all or sometimes only loads the words - it is not a complete website but the front page slide show should still work - it is so intermittent.

»5.tophatz.com/