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ExoticFish
join:2008-08-31
Zebulon, NC

ExoticFish to Checkerboard

Member

to Checkerboard

Re: [Speed] My French Car Forum is Being Throttled - But Why?

Site loads just fine for me.

sk1939
Premium Member
join:2010-10-23
Frederick, MD
ARRIS SB8200
Ubiquiti UDM-Pro
Juniper SRX320

sk1939 to Checkerboard21

Premium Member

to Checkerboard21
said by Checkerboard21:

Damn, this is frustrating. Any idea as to whom I should contact to get it addressed? It constitutes (for me) a radical reduction in service quality....

There's not much you can do about it, it's wrriten into your Terms of Service that slowdowns like that can occur (among other things).

Imagnu
@comcast.net

1 recommendation

Imagnu

Anon

I contacted tinet.net customer service last night - they said to email noc@tinet.net with as much information as possible like when it happens and including copies of your trace routes - and they will try to trace the problem. In the mean time I am losing business each day - so please email your problems to them and I will as well and maybe they will fix the issue.
Checkerboard21
join:2012-09-19
Orinda, CA

Checkerboard21

Member

I am composing my email to tinet.net right now. However, I don't know how to run a Trace routing - is there an easy way to do this? Thanks, Peter

sk1939
Premium Member
join:2010-10-23
Frederick, MD

sk1939

Premium Member

Go to the Command Prompt (under Windows 7/Vista it can be found by typing CMD, and under Win 2000/XP it can be found by going to Run and typing in CMD).

Then type "tracert autodejavel.fr"

Imagnu
@comcast.net

Imagnu

Anon

I received an email back from NOC@tinet.net - requesting a service ID which I do not have - will have to call them again. I really need this resolved as it is hurting my business. I am a web designer - I am hosting all of my websites on one server located in the UK - but my clients - like myself - are located in the USA and many use comcast. My clients are now complaining that their websites are not working - and if I can't get this fixed quick - I will need to move almost 200 websites to a different server. As soon as I noticed a problem I started to search for a solution which is how I found this forum. I will contact Inteliquent and try to get them to open a service ticket even though I am not a customer of theirs - as this is a problem they need to deal with anyway. I will keep you informed of my progress. Megan

NetFixer
From My Cold Dead Hands
Premium Member
join:2004-06-24
The Boro
Netgear CM500
Pace 5268AC
TRENDnet TEW-829DRU

NetFixer

Premium Member

said by Imagnu :

I received an email back from NOC@tinet.net - requesting a service ID which I do not have - will have to call them again. I really need this resolved as it is hurting my business. I am a web designer - I am hosting all of my websites on one server located in the UK - but my clients - like myself - are located in the USA and many use comcast. My clients are now complaining that their websites are not working - and if I can't get this fixed quick - I will need to move almost 200 websites to a different server. As soon as I noticed a problem I started to search for a solution which is how I found this forum. I will contact Inteliquent and try to get them to open a service ticket even though I am not a customer of theirs - as this is a problem they need to deal with anyway. I will keep you informed of my progress. Megan

You will need to get your hosting service and/or their ISP involved if you want to get action taken. You are not Inteliquent's customer, and your complaints are not going to be taken seriously. Gently hinting to your hosting service that if the problem is not resolved quickly you are going to move 200 accounts from their servers has a better chance of being taken seriously.

jlivingood
Premium Member
join:2007-10-28
Philadelphia, PA

jlivingood to Imagnu

Premium Member

to Imagnu
said by Imagnu :

I received an email back from NOC@tinet.net - requesting a service ID which I do not have - will have to call them again. I really need this resolved as it is hurting my business. I am a web designer - I am hosting all of my websites on one server located in the UK - but my clients - like myself - are located in the USA and many use comcast. My clients are now complaining that their websites are not working - and if I can't get this fixed quick - I will need to move almost 200 websites to a different server. As soon as I noticed a problem I started to search for a solution which is how I found this forum. I will contact Inteliquent and try to get them to open a service ticket even though I am not a customer of theirs - as this is a problem they need to deal with anyway. I will keep you informed of my progress. Megan

I noticed an email from their NOC last night so maybe that was due to your contact. We're investigating (and have been since this thread began).
devnuller
join:2006-06-10
Cambridge, MA

devnuller to Imagnu

Member

to Imagnu
said by Imagnu :

I really need this resolved as it is hurting my business. I am a web designer - I am hosting all of my websites on one server located in the UK - but my clients - like myself - are located in the USA and many use comcast. My clients are now complaining that their websites are not working - and if I can't get this fixed quick - I will need to move almost 200 websites to a different server.

If you and all your customers are US based, you should move the 200 web sites. The one thing that can't be fixed some of the latency due to speed of light limitations.

Imagnu
@comcast.net

Imagnu

Anon

said by devnuller:

If you and all your customers are US based, you should move the 200 web sites. The one thing that can't be fixed some of the latency due to speed of light limitations.

It isn't as simple as that - I have been with the same hosting company since 1998 ( I was living in England at the time). Although the majority of my customers are in the USA - Some of my earlier customers are located in the UK and Ireland. Because I have been with my hosting company for so long I still have the same package they offered at the beginning of their business - I joined when there was no limit on number of domain names hosted - no limit on bandwidth and no limit on space. And all at one low monthly fee. That way I am able to offer small businesses low cost websites and hosting services for very little - businesses that could not otherwise afford websites can now. Since this has begun 5 days ago I have been looking into other hosting and my hosting fees may increase to more than I am charging my customers. In the 14 years I have been hosting websites there has never been a situation like this. I appreciate the help and comments from everybody - and I understand that sometimes things happen. But I would rather not have to find a different hosting company. Thanks again. Megan
Imagnu

Imagnu to jlivingood

Anon

to jlivingood
said by jlivingood:

I noticed an email from their NOC last night so maybe that was due to your contact. We're investigating (and have been since this thread began).

Thank you - that is good to know.
Checkerboard21
join:2012-09-19
Orinda, CA

Checkerboard21 to Imagnu

Member

to Imagnu
I'm with you, imagnu. Something has radically changed for the worse just 5 days ago, and like you, I wrote to tinet.net. However, all they said to me was that they didn't finad any issues with their network (see below) and sent me their tracert routing:

"After further investigation I do not find any issues on our network that would cause the packet loss that you have reported. The following is a copy of our trace route monitor to 85.165.110.194.

My traceroute [v0.69]
ams20-re0 (0.0.0.0)(tos=0x0 psize=64 bitpattern=0x00) Fri Sep 21 06:59:02 2012
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. schlund-gw.ip4.tinet.net 0.0% 291 6.8 10.4 6.7 60.5 8.4
2. te-4-1.bb-c.act.fra.de.oneandone 0.0% 291 21.0 13.4 6.7 73.4 10.9
3. te-1-3.bb-c.tp.kae.de.oneandone. 0.0% 291 28.0 27.6 23.7 139.4 10.5
4. ae-1.gw-dista-a.bap.rhr.de.onean 0.0% 291 13.1 18.0 9.8 386.6 30.6
5. vl-1991.gw-ps5.bap.rhr.de.oneand 0.0% 290 10.3 14.7 9.9 67.8 9.8
6. kundenserver.de 0.0% 290 9.7 15.9 9.6 155.5 18.0

So, what next? Let's hope JLivingood at Comcast in Philly can fix things... please!!!
Checkerboard21

Checkerboard21

Member

And here it is, 2:40 p.m. PDT and the site ( »autodejavel.fr )won't load.... again. And this morning until at least lunchtime, it worked fine.

JohnInSJ
Premium Member
join:2003-09-22
Aptos, CA

JohnInSJ

Premium Member

said by Checkerboard21:

And here it is, 2:40 p.m. PDT and the site ( »autodejavel.fr )won't load.... again. And this morning until at least lunchtime, it worked fine.

It's not GREAT but it is working for me on comcast business class
$ wget http://autodejavel.fr/
--2012-09-21 14:51:54--  http://autodejavel.fr/
Resolving autodejavel.fr... 82.165.110.194
Connecting to autodejavel.fr|82.165.110.194|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: `index.html'
 
    [             <=>                       ] 49,526      9.66K/s   in 5.0s
 
2012-09-21 14:52:00 (9.66 KB/s) - `index.html' saved [49526]
 

5 seconds for web speed test site »www.webpagetest.org/resu ··· _YB_KSF/

7 seconds from this one »tools.pingdom.com/fpt/#! ··· javel.fr

low score from google »developers.google.com/sp ··· le=false

Seems OK to me.
Checkerboard21
join:2012-09-19
Orinda, CA

Checkerboard21

Member

Yep - I agree John- it works for a bit and then stalls out. I am on it now, and it was normal, but now it's back into its crawl-speed. It only partially loads the section called "le Citrojournal," stalls, and then 30 seconds after, it fully loads.

tshirt
Premium Member
join:2004-07-11
Snohomish, WA

tshirt

Premium Member

Read in depth the sites JohnInSJ See Profile has posted. The problem is the site design where it needs constant refreshes of many elements and right now some of them are failing to promptly update (could be the server or user demand)
As you note it changes at different times of day, but during the worse monments by the time the slow element is served the other elements need updating and the process starts again.
Lock your css, limit the refreshes, limit or cache the graphics and it runs pretty well for a site 8K miles away as the crow flies

Imagnu
@comcast.net

Imagnu to Checkerboard21

Anon

to Checkerboard21
My hosting company is Fasthosts.co.uk

Their site and many of my websites will not load again this evening.

Tracert

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Oengo>tracert fasthosts.co.uk

Tracing route to fasthosts.co.uk [213.171.195.48]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 312 ms 457 ms 573 ms 71.200.166.1
3 16 ms 18 ms 15 ms te-7-1-ur01.oceancity.md.bad.comcast.net [68.85.
134.137]
4 18 ms 16 ms 13 ms te-4-1-ur01.salisbury.md.bad.comcast.net [69.139
.174.198]
5 16 ms 11 ms 14 ms te-7-3-ur01.cambridge.md.bad.comcast.net [69.139
.174.210]
6 16 ms 21 ms 18 ms xe-13-0-1-0-ar04.capitolhghts.md.bad.comcast.net
[69.139.174.194]
7 19 ms 19 ms 19 ms pos-5-7-0-0-cr01.ashburn.va.ibone.comcast.net [6
8.86.90.85]
8 16 ms 18 ms 16 ms be-15-pe04.ashburn.va.ibone.comcast.net [68.86.8
4.222]
9 19 ms 16 ms 20 ms xe-11-2-0.was10.ip4.tinet.net [173.241.131.61]
10 103 ms 102 ms 101 ms xe-4-1-0.ams20.ip4.tinet.net [89.149.180.137]
11 114 ms * * schlund-gw.ip4.tinet.net [213.200.75.94]
12 129 ms 128 ms 131 ms te-1-2.bb-c.the.lon.gb.oneandone.net [212.227.12
0.134]
13 137 ms 129 ms 127 ms te2-1.prt0.fhcon.fasthosts.net.uk [88.208.255.57
]
14 134 ms 132 ms 127 ms po-96.prt0.fhdis.fasthosts.net.uk [88.208.255.97
]
15 129 ms * 318 ms 88.208.255.5
16 * 126 ms 126 ms server213-171-195-48.livedns.org.uk [213.171.195
.48]

Trace complete.

C:\Users\Oengo>
______________________________

It sometimes loads and sometimes doesn't but it is very slow now at 6:32 pm est usa - even if the mail site loads when I try to log into my control panel it freezes at the username and password.
Imagnu

Imagnu to Checkerboard21

Anon

to Checkerboard21
I also noticed with this tracert oneandone is also a shared route - maybe that is causing some of the hangup.
Imagnu

Imagnu to Checkerboard21

Anon

to Checkerboard21
said by Checkerboard21:

..and sent me their tracert routing:

"After further investigation I do not find any issues on our network that would cause the packet loss that you have reported. The following is a copy of our trace route monitor to 85.165.110.194.

My traceroute [v0.69]
ams20-re0 (0.0.0.0)(tos=0x0 psize=64 bitpattern=0x00) Fri Sep 21 06:59:02 2012
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. schlund-gw.ip4.tinet.net 0.0% 291 6.8 10.4 6.7 60.5 8.4
2. te-4-1.bb-c.act.fra.de.oneandone 0.0% 291 21.0 13.4 6.7 73.4 10.9
3. te-1-3.bb-c.tp.kae.de.oneandone. 0.0% 291 28.0 27.6 23.7 139.4 10.5
4. ae-1.gw-dista-a.bap.rhr.de.onean 0.0% 291 13.1 18.0 9.8 386.6 30.6
5. vl-1991.gw-ps5.bap.rhr.de.oneand 0.0% 290 10.3 14.7 9.9 67.8 9.8
6. kundenserver.de 0.0% 290 9.7 15.9 9.6 155.5 18.0

So, what next? Let's hope JLivingood at Comcast in Philly can fix things... please!!!

If you look closely at their tracert - they did the test at 6:59 am - and as you and I have been saying all along is that everything works fine from 3am - noon or 1pm - it is in the afternoon and evening that the real slowdown occurs. Oh well I can only hope it will get fixed soon.
Imagnu

Imagnu to tshirt

Anon

to tshirt
I am currently designing a sample website for one of my clients - I haven't even optimised it yet as it is only a sample of a possible design and it got an 83 out of 100 on the google speed test

»developers.google.com/sp ··· le=false

and this evening it won't load at all or sometimes only loads the words - it is not a complete website but the front page slide show should still work - it is so intermittent.

»5.tophatz.com/

JohnInSJ
Premium Member
join:2003-09-22
Aptos, CA

JohnInSJ

Premium Member

said by Imagnu :

I am currently designing a sample website for one of my clients - I haven't even optimised it yet as it is only a sample of a possible design and it got an 83 out of 100 on the google speed test

»developers.google.com/sp ··· le=false

and this evening it won't load at all or sometimes only loads the words - it is not a complete website but the front page slide show should still work - it is so intermittent.

»5.tophatz.com/

Yep currently dead - website is stalled

 
$ traceroute 5.tophatz.com
traceroute to 5.tophatz.com (88.208.252.204), 30 hops max, 60 byte packets
 1  70.89.67-118-BusName-smpls.sfba.hfc.comcastbusiness.net (70.89.67.118)  0.437 ms  1.364 ms  1.689 ms
 2  73.71.192.1 (73.71.192.1)  12.080 ms  16.962 ms  33.777 ms
 3  te-0-0-0-0-ur14.sanjose.ca.sfba.comcast.net (68.85.190.213)  15.922 ms  17.057 ms  17.149 ms
 4  69.139.198.166 (69.139.198.166)  18.304 ms 69.139.198.158 (69.139.198.158)  19.265 ms 69.139.198.166 (69.139.198.166)  19.364 ms
 5  he-2-13-0-0-cr01.sacramento.ca.ibone.comcast.net (68.86.90.141)  29.367 ms  30.175 ms  30.266 ms
 6  pos-0-7-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.85.46)  22.599 ms  23.145 ms  22.404 ms
 7  pos-0-6-0-0-pe01.11greatoaks.ca.ibone.comcast.net (68.86.85.66)  23.613 ms  20.474 ms  17.314 ms
 8  xe-9-3-0.sjc10.ip4.tinet.net (213.200.80.165)  22.236 ms  23.410 ms  23.164 ms
 9  xe-10-1-0.ams20.ip4.tinet.net (89.149.182.161)  175.665 ms xe-7-1-0.ams20.ip4.tinet.net (89.149.182.165)  185.983 ms  186.973 ms
10  schlund-gw.ip4.tinet.net (213.200.75.94)  203.166 ms  203.250 ms *
11  te-1-2.bb-c.the.lon.gb.oneandone.net (212.227.120.134)  202.524 ms  202.790 ms  202.888 ms
12  * te2-1.prt0.fhcon.fasthosts.net.uk (88.208.255.57)  205.873 ms  204.811 ms
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
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25  * * *
26  * * *
27  * * *
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30  * * *
 
JohnInSJ

JohnInSJ to Checkerboard

Premium Member

to Checkerboard
Oh wow... speed to CA is bad even off comcast

»browsermob.com/free-webs ··· 6f1cd65e

12 seconds isn't great

Imagnu
@comcast.net

Imagnu

Anon

said by JohnInSJ:

Oh wow... speed to CA is bad even off comcast

»browsermob.com/free-webs ··· 6f1cd65e

12 seconds isn't great

I have noticed that some of these speed tests wait until the entire page has pre-loaded through the last slide in the slide show - but the page appears loaded much earlier than that.

As I mentioned before - this site is under construction and not optimised yet - not worried about the speed - only the fact that nobody who uses comcast can view it or many of my websites during the afternoon or evening hours - while all of the rest of the world without comcast can see it no matter how long it loads.

And for the past 14 years I have not had any problems and suddenly for the past 6 days my sites don't load for people using comcast between the hours noon(ish) to midnight(ish) est

JohnInSJ
Premium Member
join:2003-09-22
Aptos, CA

JohnInSJ to Checkerboard

Premium Member

to Checkerboard
Sure, but I was noting how this showed even off comcast, latency to the US was very high, and much worse in CA. So whatever trickle of bandwidth is supposed to get allocated to comcast is likely fully consumed.

Imagnu
@comcast.net

Imagnu

Anon

said by JohnInSJ:

Sure, but I was noting how this showed even off comcast, latency to the US was very high, and much worse in CA. So whatever trickle of bandwidth is supposed to get allocated to comcast is likely fully consumed.

All I am saying is why has this only started 6 days ago and been fine for 14 years - yes I am sure all sites can be improved - but that does not answer my question about why now, and why only comcast - when my sites can be viewed anywhere else in the world on any other isp - and have worked great on comcast up until 6 days ago - nothing has changed with my sites - but suddenly they do not work in comcast.

JohnInSJ
Premium Member
join:2003-09-22
Aptos, CA

JohnInSJ

Premium Member

said by Imagnu :

said by JohnInSJ:

Sure, but I was noting how this showed even off comcast, latency to the US was very high, and much worse in CA. So whatever trickle of bandwidth is supposed to get allocated to comcast is likely fully consumed.

All I am saying is why has this only started 6 days ago and been fine for 14 years - yes I am sure all sites can be improved - but that does not answer my question about why now, and why only comcast - when my sites can be viewed anywhere else in the world on any other isp - and have worked great on comcast up until 6 days ago - nothing has changed with my sites - but suddenly they do not work in comcast.

You're missing my point. The peering agreement comcast has with tinet.net, or congestion on tinet.net itself is the issue. Either there is something that changed in the peering agreement, tinet.net is having issues, or there is something flooding that link (specifically across comcast and tinet.net) at night that didn't used to be there before.

I am not saying it has anything to do with your web design. Note how the latency from Ireland is 4 seconds (not going across the altantic via tinet.net) vs 2-3x slower for all US sites?

Imagnu
@comcast.net

Imagnu to Imagnu

Anon

to Imagnu
Sorry - I am not trying to be argumentative - I am just frustrated. I do appreciate all advice and coments - I understand some of my sites can be improved in their speed - but that still does not answer the question why the same one worked fine last week and is not working this week.

Something is different and it is not my websites. Once the thing that is different can be identified then maybe it can be fixed. I am just trying to find out what it is. Thanks again for everybody's coments and assistance. Megan
Imagnu

Imagnu to JohnInSJ

Anon

to JohnInSJ
said by JohnInSJ:

The peering agreement comcast has with tinet.net, or congestion on tinet.net itself is the issue. Either there is something that changed in the peering agreement, tinet.net is having issues, or there is something flooding that link (specifically across comcast and tinet.net) at night that didn't used to be there before.

Yes - I agree - maybe something like that - maybe something new using up most of the bandwidth - but how do we fix it?? Thanks

THZNDUP
Deorum Offensa Diis Curae
Premium Member
join:2003-09-18
Lard

THZNDUP to JohnInSJ

Premium Member

to JohnInSJ
You're correct, I exit Comcast to the OP's site in San Jose/Great Oaks just as you do, but.......... I jump on Global Crossing to OneonOne Net/kundenserver.de. No problems the several times I've looked at it.

Going to imagnu's site, even Tinet is not bad until it gets to Amsterdam.........

Interesting that a French car site is hosted on German servers though........

JohnInSJ
Premium Member
join:2003-09-22
Aptos, CA

JohnInSJ to Imagnu

Premium Member

to Imagnu
said by Imagnu :

said by JohnInSJ:

The peering agreement comcast has with tinet.net, or congestion on tinet.net itself is the issue. Either there is something that changed in the peering agreement, tinet.net is having issues, or there is something flooding that link (specifically across comcast and tinet.net) at night that didn't used to be there before.

Yes - I agree - maybe something like that - maybe something new using up most of the bandwidth - but how do we fix it?? Thanks

We don't - that's up to comcast and tnet.net. All you can do is host your sites someplace with better peering agreements. Which I understand isn't an option for you. Comcast is aware of the issue
said by jlivingood:

I noticed an email from their NOC last night so maybe that was due to your contact. We're investigating (and have been since this thread began).

so hopefully some monitoring will turn up a problem/solution.