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Checkerboard21
join:2012-09-19
Orinda, CA

Checkerboard21 to NetFixer

Member

to NetFixer

Re: [Speed] My French Car Forum is Being Throttled - But Why?

Hi Folks, and thanks very much for all the input... I've learned quite a few things from all of your posts! Although my original post was "anonymous," I promptly enrolled afterwards, and wanted to originally, but honestly couldn't quickly find out how to register.

This really is a dilemma for any Comcast subscriber who has trouble accessing certain European web sites. And also a catch-22 for us; unless Comcast decides to apply its know-how and leverage, we affected subscribers are but lone voices in the wilderness.

So when Imagnu entreats "J Livingood" from Comcast (as I have) to please see if it can be rectifed, I see it as both understandable and proper. Right now it's Sunday afternoon and I'd love to interact on the forum at autodejavel.fr; I have some photos from a car show to upload, but the site is again intermittently slow, up, and down.

So again, please - Comcast please fix this! Thanks again, Peter a/k/a Checkerboard

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA
TP-Link TD-8616
Asus RT-AC66U B1
Netgear FR114P

NormanS to NetFixer

MVM

to NetFixer
said by NetFixer:

... but traceroutes from other locations will be different.

Indeed. From Sonic.net, LLC in San José, California:
Tracing route to autodejavel.fr [82.165.110.194]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.42.1
  2    25 ms    26 ms    28 ms  173-228-7-1.dsl.static.sonic.net [173.228.7.1]
  3    24 ms    24 ms    23 ms  gig1-4.cr1.lsatca11.sonic.net [70.36.243.13]
  4    24 ms    24 ms    24 ms  0.xe-7-1-0.gw.pao1.sonic.net [69.12.211.5]
  5    24 ms    25 ms    24 ms  0.xe-6-1-0.gw2.200p-sf.sonic.net [64.142.0.109]
  6    25 ms    25 ms    25 ms  as0.gw.200p-sf.sonic.net [208.106.96.249]
  7    25 ms    63 ms    26 ms  xe-10-1-0.bar2.SanFrancisco1.Level3.net [4.53.134.9]
  8    27 ms    26 ms    25 ms  ae-6-6.ebr2.SanJose1.Level3.net [4.69.140.154]
  9    26 ms    26 ms    38 ms  ae-72-72.csw2.SanJose1.Level3.net [4.69.153.22]
 10    26 ms    25 ms    28 ms  ae-71-71.ebr1.SanJose1.Level3.net [4.69.153.5]
 11    95 ms    94 ms    94 ms  ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
 12    93 ms    93 ms    95 ms  ae-6-6.ebr2.NewYork2.Level3.net [4.69.141.22]
 13    93 ms    93 ms    93 ms  ae-1-100.ebr1.NewYork2.Level3.net [4.69.135.253]
 14   101 ms    99 ms    99 ms  ae-3-3.ebr2.Washington1.Level3.net [4.69.132.89]
 15   178 ms   179 ms   179 ms  ae-42-42.ebr2.Paris1.Level3.net [4.69.137.53]
 16   187 ms   178 ms   178 ms  ae-57-222.csw2.Paris1.Level3.net [4.69.161.58]
 17   177 ms   176 ms   177 ms  ae-2-52.edge5.Paris1.Level3.net [4.69.139.235]
 18   182 ms   182 ms   183 ms  11-INTERNET.edge5.Paris1.Level3.net [212.73.200.54]
 19   189 ms   190 ms   189 ms  te-2-4.bb-d.bap.rhr.de.oneandone.net [212.227.120.42]
 20   188 ms   188 ms   187 ms  ae-1.gw-dista-a.bap.rhr.de.oneandone.net [212.227.121.171]
 21   188 ms   188 ms   188 ms  vl-1991.gw-ps5.bap.rhr.de.oneandone.net [217.160.127.70]
 22   188 ms   188 ms   187 ms  kundenserver.de [82.165.110.194]
 
Trace complete.
 

NetFixer
From My Cold Dead Hands
Premium Member
join:2004-06-24
The Boro
Netgear CM500
Pace 5268AC
TRENDnet TEW-829DRU

NetFixer to Checkerboard21

Premium Member

to Checkerboard21
said by Checkerboard21:

So when Imagnu entreats "J Livingood" from Comcast (as I have) to please see if it can be rectifed, I see it as both understandable and proper. Right now it's Sunday afternoon and I'd love to interact on the forum at autodejavel.fr; I have some photos from a car show to upload, but the site is again intermittently slow, up, and down.

So again, please - Comcast please fix this! Thanks again, Peter a/k/a Checkerboard

OTOH, trying to steer jlivingood See Profile toward an interface problem with tinet.net may possibly delay a resolution, since the tinet.net interface is not used by all Comcast connections to either your hosting service in Germany, or Imaginu's hosting service in the UK.

Since this thread started, I have accessed both your problematic site, and Imaginu's problematic site, and (as you have pointed out) sometimes an http connection works reasonably well, and sometimes an http session hangs busy for a very long time. But even when the http connection is hung, the traceroute transit times to both sites (from my location) are essentially unchanged.

After trying the same thing from both an AT&T and an Earthlink connection, my experience is that the extreme delays/hangs do appear to be Comcast connection specific. But with the raw transit times being unchanged during "good" and "bad" connection attempts, a resolution is probably not going to be easy or fast.
NetFixer

NetFixer to devnuller

Premium Member

to devnuller
said by devnuller:

Looks like it gets through Comcast fine to GLBX and then starts having problems within GLBX before it hits oneandone.net at hop 9. (204.245.39.158 is owned by GLBX.)

GLBX ???


#
# Query terms are ambiguous. The query is assumed to be:
# "n 204.245.39.158"
#
# Use "?" to get help.
#
#
# The following results may also be obtained via:
# »whois.arin.net/rest/nets ··· &ext=net ref2
#
NetRange: 204.245.0.0 - 204.245.63.255
CIDR: 204.245.0.0/18
OriginAS: AS3549
NetName: LVLT-ORG-204-245
NetHandle: NET-204-245-0-0-1
Parent: NET-204-0-0-0-0
NetType: Direct Allocation
RegDate: 1995-02-03
Updated: 2012-03-02
Ref: »whois.arin.net/rest/net/ ··· 45-0-0-1
OrgName: Level 3 Communications, Inc.
OrgId: LVLT
Address: 1025 Eldorado Blvd.
City: Broomfield
StateProv: CO
PostalCode: 80021
Country: US
RegDate: 1998-05-22
Updated: 2012-01-30
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
Ref: »whois.arin.net/rest/org/LVLT
OrgTechHandle: IPADD5-ARIN
OrgTechName: ipaddressing
OrgTechPhone: +1-877-453-8353
OrgTechEmail: ipaddressing@level3.com
OrgTechRef: »whois.arin.net/rest/poc/ ··· DD5-ARIN
OrgNOCHandle: NOCSU27-ARIN
OrgNOCName: NOC Support
OrgNOCPhone: +1-877-453-8353
OrgNOCEmail: noc.coreip@level3.com
OrgNOCRef: »whois.arin.net/rest/poc/ ··· U27-ARIN
OrgAbuseHandle: APL8-ARIN
OrgAbuseName: Abuse POC LVLT
OrgAbusePhone: +1-877-453-8353
OrgAbuseEmail: security@level3.com
OrgAbuseRef: »whois.arin.net/rest/poc/ ··· PL8-ARIN
#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: »www.arin.net/whois_tou.html
#



sk1939
Premium Member
join:2010-10-23
Frederick, MD

sk1939

Premium Member

Global Crossing is owned by Level 3 now, sort of how Worldcom/GTE became Verizon.

jlivingood
Premium Member
join:2007-10-28
Philadelphia, PA

jlivingood to Checkerboard

Premium Member

to Checkerboard
We're keeping an eye on this and doing what we can - this is largely off net and thus out of our control. But that's not unusual - so we'll keep trying and working with interconnect partners.
Checkerboard21
join:2012-09-19
Orinda, CA

Checkerboard21

Member

Thanks, "jlivingood!" The site's hung right now.

I wouldn't complain so much if it were the norm... but after 9 months of delay-free, reliable connections, I'd hate for this problem to become the "new normal..."
devnuller
join:2006-06-10
Cambridge, MA

devnuller to NormanS

Member

to NormanS
I've seen oneandone use TINET, GLBX and Level 3 networks in this thread from traceroute examples through different providers. The common problem areas is GLBX and it appears to be congestion/loss on GLBX overseas links. Oneandone can correct this through BGP techniques or by not using GLBX.

While NetFixer See Profile has stated "extreme delays/hangs do appear to be Comcast connection specific", this problem would be noticed on any ISP that Oneandone is reaching via GLBX.

Here is a graphic for oneandone's transit connectivity
»bgp.he.net/AS8560#_graph4

sk1939
Premium Member
join:2010-10-23
Frederick, MD
ARRIS SB8200
Ubiquiti UDM-Pro
Juniper SRX320

sk1939

Premium Member

said by devnuller:

The common problem areas is GLBX and it appears to be congestion/loss on GLBX overseas links. Oneandone can correct this through BGP techniques or by not using GLBX.

9 28 ms 28 ms 28 ms ge4-1-1g.ar2.dca3.gblx.net [64.215.195.177]
10 155 ms 150 ms 157 ms 204.245.39.158 --Level 3 Communications, Inc.
11 117 ms 117 ms 117 ms te-3-3.bb-d.bs.kae.de.oneandone.net [212.227.120]

Yes, but that doesn't seem very likely, and it could just be high latency links, since we don't know the method of connection (not satellite I hope).

EG
The wings of love
Premium Member
join:2006-11-18
Union, NJ

1 edit

EG

Premium Member

The response time numbers look like what is to be expected for a trans-Atlantic connection. And I'm not certain but if they use MPLS then we are actually looking at the other end of the interface at this interconnect point.
devnuller
join:2006-06-10
Cambridge, MA

devnuller to sk1939

Member

to sk1939
said by sk1939:

9 28 ms 28 ms 28 ms ge4-1-1g.ar2.dca3.gblx.net [64.215.195.177]
10 155 ms 150 ms 157 ms 204.245.39.158 --Level 3 Communications, Inc.
11 117 ms 117 ms 117 ms te-3-3.bb-d.bs.kae.de.oneandone.net [212.227.120]

Just to clarify, 204.245.39.158 is part of the Global Crossing (GLBX) network. Level 3 did acquire GLBX and apparently has been changing the whois IP databases; however, the router, links, etc are still part of AS3529(GLBX) and not AS3356(Level 3).
Checkerboard21
join:2012-09-19
Orinda, CA

Checkerboard21 to Checkerboard

Member

to Checkerboard
OK.. eight days and counting. C'mon Comcast, please!! Multiple European sites are down due to interconnecton issues... this needs to be resolved.

CUBS_FAN
2016 World Series Champs
join:2005-04-28
Chicago, IL

CUBS_FAN to Checkerboard

Member

to Checkerboard
Blank page for about 3 seconds and *poof* it all appeared at the same time,
Thordrune
Premium Member
join:2005-08-03
Lakeport, CA

Thordrune to Checkerboard

Premium Member

to Checkerboard
It loaded up relatively quickly for me tonight, 4-5 seconds.
Imagnu9
join:2012-09-23

Imagnu9 to Checkerboard21

Member

to Checkerboard21
said by Checkerboard21:

OK.. eight days and counting. C'mon Comcast, please!! Multiple European sites are down due to interconnecton issues... this needs to be resolved.

I am not sure if your problem has been included (I hope it is) but if you take a look at these two threads - it seems that one problem may have been identified and they are looking into a way to fix it - shouldn't be too long now.

»[Speed] Bottleneck in European connection

»[Speed] Slow & stalled UK & EU websites for the past week on Com
Checkerboard21
join:2012-09-19
Orinda, CA

Checkerboard21 to Checkerboard

Member

to Checkerboard
I am still experiencing severe problems - and now, with Air France ( »airfrance.fr ) as well- cannot access the website. It's only 5:42 p.m. PDT and I've come to expect I won't have access until tomoorow morning.

Day Nine, Comcast...

LMoreland
join:2010-07-28
Littleton, CO

LMoreland

Member

airfrance loads immediately for me.
Checkerboard21
join:2012-09-19
Orinda, CA

Checkerboard21 to Checkerboard

Member

to Checkerboard
Almost like clockwork. It's 2:23 p.m., and te connection is slowing down to almost a trickle to »autodejavel.fr

Ten days running... please, jlivingood and Comcast... restore my connection to Europe! Thanks, Peter
Checkerboard21

Checkerboard21 to Checkerboard

Member

to Checkerboard
I just wanted to say that the evening European slowdown problems seem to have been fixed. Thank you all very much, and thank you to Comcast for addressing this for us (especially "jlivingood")! Peter, from the Bay Area

Ripper
Premium Member
join:2002-02-07
Lake Worth, FL

Ripper

Premium Member

Click for full size
Yeah it loads fast now,trace looks much better also.
Expand your moderator at work