Well, I have a tech coming this week and it's a good thing too. Last night was okay for watching tv, just a couple blips with the pic here and there. This morning I was just watching Hallmark HD while making breakfast and the picture was blocks, blocks and more blocks. I finally had to turn it off. Yuck.
I'm with you when you say that there are bigger problems in the US right now. I believe that's a good and right way to feel.
I don't think that it means that I, or anyone else, shouldn't get what we are paying (in some cases handsomely) for.
When I made my appt, the rep told me that they weren't aware of any similar problems in my area. Now if that means they don't believe their customers, kinda sounds like maybe they have blinders on when it comes to this issue, there's nothing anybody can do. We're at their mercy. Maybe the lion's share of customers just sort of put up with it. If they don't call in, then WOW has good reason not to really apply themselves to fixing the problem. Strength in numbers.
Well this problem has been going on for over a month here in Cleveland. The first tech tried to tell me it was my TV. The next day a tech was at my neighbors, same problem. I told him it was a signal level problem somewhere, after he got the puzzled look off his face I told him I used to work in cable and he agreed to call it in. A few days after that, a tech was down the street and remedied the problem. Now it's worse than ever and their phone has been on a fast busy for hours.
I wish they would have never gone to all digital signals.
I have been having troubles in the Cleveland area the last couple weeks and decided to check in here and see if others were. Tonight is the worst. Most of my HD channels are out, and the last couple days the pixelation has been almost constant. Regularly getting the "can't reach the gateway" error the last two weeks. Tonight most of the HD channels are giving me a "this channel is not broadcasting...make sure it's included in your your lineup." My wife just told me it started around 5pm today. I just tried to call to complain and their customer service line is busy, so I guess this is not an isolated problem.
I loved the UltraTV when it went in, but the last 3 weeks or so have had my wife complaining about it enough that I'm ready to give up the 6 tuner dvr and go back to TW. Grrrrrr.
Then why are Columbus and Chicago users reporting the same issue? Also, why has wow not said anything. Nothing from Dan, no tweets, nothing. Also a main fiber was cut recently, twice this frequently, either terrible luck or something else is going on.
My mom said that several HD channels were out again earlier today.
Does anyone other than WOW_Dan monitor this forum? I'm by no means knocking WOW_Dan and his awesome work! I'm just wondering if anyone else from WOW watches this forum? I somehow get the feeling that WOW_Dan is the only one that cares. I really wish someone from WOW would come on here and give us some assurance that the call center will return to its old chipper self soon.
It seems as though when we went from Time Warner to WOW, we basically just traded one set of headaches (frustratingly slow channel changing and guide navigation, some other issues I can't remember at the moment) for another (pixelation, freezing, HD channels going out) and paying $22 more . I could call in and see if WOW would be nice enough to renew my $10 discount, but I just don't have the patience to deal with the call center's horrendous hold times.
Re: Pixelation and Freezing has never been resolved
Okay, so I HATE to admit what someone in my family was watching tonight. There was a two minute solid block of pixelation on... HONEY BOO BOO. Maybe it's for the best in this instance Oh, it's channel 227 HD in our area. -- My father always said, " There's a distinct difference between actually knowing it all and being a know-it-all."
Okay, so I HATE to admit what someone in my family was watching tonight. There was a two minute solid block of pixelation on... HONEY BOO BOO. Maybe it's for the best in this instance Oh, it's channel 227 HD in our area.
Funny...we never watch that show, but I landed on it flipping channels tonight and had that same two minute freeze/pixelation problem (Cleveland area here). But what I really LOVE is when it records the pixelation on the dvr so I can relive it every time I watch the affected movie. grrrrr.