 timcuthBraves FanPremium
join:2000-09-18
Pelham, AL
 ·AT&T Southeast
| [help] How to deal with billing after cancellation? I cancelled my 1&1 webhosting contract before the renewal date. I received a cancellation verification by email and I verified the status on their website.
Now, the renewal date has arrived and they have sent me an invoice for the renewal. I have heard that this is common with this provider and that they put collection agencies onto the users when they don't pay up.
I made sure to follow their cancellation procedures to the letter. This is complete nonsense, but I must defend myself. What is the best way?
Tim
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"Life is like this long line, except at the end there ain't no merry-go-round." - Arthur on The King of Queens
~ Project Hope ~ |
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 stray
join:2000-01-16
Warren, NJ | Carefully check whether you've really cancelled everything. You could have canceled the hosting, but still have domains registered with them. If you're sure everything is cancelled, give them a call. If you've got everything documented, you'll get their agent to sort things out at their end. It's a bit of a slog, but in their reality, the German origins of 1and1 tend to lean towards wanting everything followed exactly to procedure. Any deviation is severely punished 
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V-Rtifacts - When Virtual Reality Was More Than Virtual |
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timcuthBraves FanPremium
join:2000-09-18
Pelham, AL Reviews:
·AT&T Southeast
| Thanks. Yes, I went through their procedures for cancelling "the entire contract" and the verification page on their site says that is what I did. But yes, I will be on the phone with them tomorrow.
Tim
--
"Life is like this long line, except at the end there ain't no merry-go-round." - Arthur on The King of Queens
~ Project Hope ~ |
|
timcuthBraves FanPremium
join:2000-09-18
Pelham, AL Reviews:
·AT&T Southeast
| reply to timcuth
The news seems to be good. I spoke with 1&1 Billing, then Cancellations, then Billing again, then Cancellations again. The last young man I talked to did an immediate cancellation of my contract and backed out the charges of yesterday.
I hope that is the end of it. If it is, then I say he gave me excellent service.
Tim
--
"Life is like this long line, except at the end there ain't no merry-go-round." - Arthur on The King of Queens
~ Project Hope ~ |
|
timcuthBraves FanPremium
join:2000-09-18
Pelham, AL Reviews:
·AT&T Southeast
| reply to timcuth
Oh, one more note. He asked me why I wanted to cancel. I told him the whole truth, that I really have no need for a web domain and hosting. He asked if I had had any problems with their service, and again I answered truthfully that, no, I had had no troubles and their service had worked well for me.
Tim
--
"Life is like this long line, except at the end there ain't no merry-go-round." - Arthur on The King of Queens
~ Project Hope ~ |
|
