CRTC Sez So |
2nd screenshot |
I looked over the CRTC website. It has indeed changed since this last occurred to me. Back then the CCTS didn't exist, however, the CRTC does indeed step in with phone issues. Now they step in only if you are in a regulated area or unregulated area. Or if you are disconnected for nothing and need a fix ASAP.
See screen capture.
Now the thing is, how the hell do people know if they are in a regulated or unregulated area? What determines that?
In addition to this, it very clearly states the CRTC will step in with phone issues in emergency situations. A house with no 911 access, that you are indeed paying for BTW, seems to fit this bill.
So they could have done something, but the CRTC blew you off.
I would be pissed if I was in your shoes.
1) Bell blew you off
2) The CRTC Blew you off
3) That left you with the CCTS who will take a month to even look at your complaint. Meanwhile, what if you needed 911 like I did?
Then you have Bell advertizing bullshit like that second screen capture that is a lie.
I feel for you man. Mainly cuz i've been there. But for me it lasted more than a month.
I wouldn't let this go. I would put a complaint in writing to:
1) The CRTC asking them to explain themselves
2) Give the bullshit marketing stuff (2nd screenshot) to ad standards Canada and the CRTC
3) Contact The tech guy at the Montreal Gazette with all the above so it gets some time and he maybe gets some answers.
It really is a major run around for the average person. And many don't know about calling the CRTC or the CCTS. And how exactly do they find this info out with all communications cut-off?
I would make an issue of it. Hope you do.
I am guessing that you are in what they call an "unregulated" area. But still, in an emergency, the CRTC should have stepped in. Wish you would have called the CCTS right after to see what they would have said.
You aren't the first, and you aren't the one with the worst, and you won't be the last. Only thing you are to Bell and your current provider is "a statistical outlier". You aren't even a human being. Sad, eh?