Topic 'Re: slow 6M DSL Montreal (evening only?)' in forum 'TekSavvy' - dslreports.com

Re: slow 6M DSL Montreal (evening only?)

Wed, 07 Nov 2012 10:16:35 EDT

TSI Martin posted : Well if you could try to post in the »TekSavvy Direct forum & we can gather that information about the Test@test results & probe Bell about it.

Thank you,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin

Re: slow 6M DSL Montreal (evening only?)

Tue, 06 Nov 2012 20:48:52 EDT

anon posted : Yeah.

I have the same thing. I know its not my:

Modem.
Router.
Internal Wiring.

Because I get full dload and uload during the day with 20ms pings.

From 1900hrs to around 2300, I get 1000ms pings and a connection that is almost unusable. Certainly no way to stream or MMORPG. Identical when using 10.1.1.x test.

What else is there to try?

Re: slow 6M DSL Montreal (evening only?)

Mon, 05 Nov 2012 16:10:47 EDT

fiestaware posted : I, too, have noticed this behavior (again) (recently).

Re: slow 6M DSL Montreal (evening only?)

Mon, 05 Nov 2012 08:34:13 EDT

LiQuiD posted : This is interesting. I opened a support request in the Direct forum over this behavior. Have any of you noted packet loss when pinging your gateway?

When pinging the gateway on TSI I'd get consistent packet loss. As the evening wore on, by midnight, it was hard to get more than 0.1% packet loss occasionally, and only if doing pings at 0.2s intervals for 512byte pings, or higher. During "prime time" though, I was getting noticeable packet loss. However, logging in with test@test or a bell login yielded no such results unless I pinged with frequency and size that likely caused pkt loss due to flooding the bandwidth.
--
Windows is the virus. Linux is the vaccine, FreeBSD is the CURE

Re: slow 6M DSL Montreal (evening only?)

Sun, 04 Nov 2012 21:36:30 EDT

Mike2009 posted : I'm still having issues at night.

Re: slow 6M DSL Montreal (evening only?)

Sun, 04 Nov 2012 21:18:55 EDT

Boldwin89 posted : Once again, still experiencing slow speed. Currently at 230/kbps. I highly suspect that Bell is throttling our lines and give more priorities to the Bell customers. I would like to know if TekSavvy has any idea what is going on? It has been nearly 2 months that we've been having low speed on the weekends and on the evening during the weekdays.

Re: slow 6M DSL Montreal (evening only?)

Wed, 24 Oct 2012 22:26:16 EDT

cowwoc posted : Same problem, every night. I'm in Saint-Laurent (Montreal) on a 25Mbit account. Every night the connection drops to 4mbps or less.

What should I do to get this resolved? Call technical support? Post on the direct support forums?

Thanks,
Gili

Re: slow 6M DSL Montreal (evening only?)

Wed, 24 Oct 2012 21:42:16 EDT

Mike2009 posted : Much better tonight. I rebooted the modem and I assume I'm on a different erx or whatever.

Re: slow 6M DSL Montreal (evening only?)

Wed, 24 Oct 2012 20:19:08 EDT

Boldwin89 posted : The same thing happens tonight yet again, average download speed set at ~500kbps and currently paying for an 15Mb service. :huh:

Re: slow 6M DSL Montreal (evening only?)

Tue, 23 Oct 2012 18:30:25 EDT

TSI Martin posted : If you wouldn't mind posting in the »TekSavvy Direct forum, we could take a look.

Martin

Re: slow 6M DSL Montreal (evening only?)

Tue, 23 Oct 2012 18:20:09 EDT

anon posted : Im in montreal and im barely able to surf the net...if lucky i get google homepage to open in 20 seconds.

whats weird the connection comes back able to surf and download at 600kb/s but an hour later same sh$t.

4 days now

Re: slow 6M DSL Montreal (evening only?)

Tue, 23 Oct 2012 15:19:32 EDT

Mike2009 posted : Yes it's back to normal. I'll continue to monitor. Had the same issue here in Ottawa a couple of years ago and it was due to congestion. It took Bell many months to do the upgrades.

.

Re: slow 6M DSL Montreal (evening only?)

Tue, 23 Oct 2012 08:06:35 EDT

TSI Jonathan posted : Are you back to normal again this morning? There has to be something we can look into for you to have these night slow downs go away.
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

Re: slow 6M DSL Montreal (evening only?)

Mon, 22 Oct 2012 21:27:45 EDT

Mike2009 posted : Crap tonight again in Ottawa.

Re: slow 6M DSL Montreal (evening only?)

Mon, 22 Oct 2012 09:27:50 EDT

Jethro86 posted : I'd kill to get that "poor" of results on 16\1 plans. Here's my last night results on my 6\800 supposedly plan.

»speedtest.net/result/2256676615.png
»speedtest.net/result/2256688665.png
»speedtest.net/result/2256709126.png

Yes I have posted in Direct forums. I have had Bell Tech over during the daytime, of course, so all was fine.

And this mornings Speedtest:
»speedtest.net/result/2257656599.png (off on upload as I was logged in remote and had uTorrent still up. Still better than last night though. :(

Re: slow 6M DSL Montreal (evening only?)

Mon, 22 Oct 2012 05:16:32 EDT

Mike2009 posted : Looks good this morning.

Re: slow 6M DSL Montreal (evening only?)

Sun, 21 Oct 2012 21:04:16 EDT

anon posted : Slow as s*** again tonight in Sherbrooke. I'm getting tired of those issues, about to cancel and switch to a cable provider.

Re: slow 6M DSL Montreal (evening only?)

Sun, 21 Oct 2012 19:14:22 EDT

Mike2009 posted : Extra slow tonight inOttawa. :(

Broadband Negotiated Mode: G.DMT2+ Annex A
Connection Status: CONNECTED
Speed (down/up): 19456 Kbps/1086 Kbps
Number of Retrains: 0
Number of Retrains Elapsed Time: 0H: 00M: 00S
SNR Margin (Downstream/Upstream): 11.5 dB/10.4 dB
Attenuation (Downstream/Upstream): 7.8 dB/5.2 dB

Re: slow 6M DSL Montreal (evening only?)

Sun, 21 Oct 2012 08:16:10 EDT

TSI Andre posted :

said by Phat_Phinger:

Our DSL slowdown dilemma has been ongoing for over a year. Same ours as most 7:30-ish to 10-11. This is almost guaranteed to be every weekday. Oddly it doesn't slowdown on most weekends.

Have you spoken with our support team recently. I would suggest next time it happens that you give us a call and we can try to see whats going on.

Re: slow 6M DSL Montreal (evening only?)

Sun, 21 Oct 2012 08:12:41 EDT

Phat_Phinger posted : Our DSL slowdown dilemma has been ongoing for over a year. Same ours as most 7:30-ish to 10-11. This is almost guaranteed to be every weekday. Oddly it doesn't slowdown on most weekends.

Re: slow 6M DSL Montreal (evening only?)

Sat, 20 Oct 2012 08:18:21 EDT

Mike2009 posted : Back to normal this morning.

Re: slow 6M DSL Montreal (evening only?)

Fri, 19 Oct 2012 22:49:18 EDT

Mike2009 posted : Similar results here on 16 meg plan.

Re: slow 6M DSL Montreal (evening only?)

Fri, 19 Oct 2012 21:41:32 EDT

Boldwin89 posted : I forgot to mention that I have the 15/1 deal with TekSavvy.

Re: slow 6M DSL Montreal (evening only?)

Fri, 19 Oct 2012 21:39:40 EDT

Boldwin89 posted : I don't believe anyone in my neighbour experience this problem concerning the internet from Bell. On the other hand, multiple TekSavvy users from my area are getting the same unfortunate issue. It always happens during the evening hours and mostly on the weekends also. This matter should be address so we, the customers can at least have an idea what is going on.

Here is the speedtest results that I am getting as I type this message.

[att=1]
9:36PM EST

»support.bell.ca/Internet/Service-Status

Re: slow 6M DSL Montreal (evening only?)

Thu, 18 Oct 2012 22:43:43 EDT

anon posted : Hi.

Do you have a neighbour who is on Bell?

See if they show the same symptoms you do in the evenings and let me know.

Cheers,
Dave

Re: slow 6M DSL Montreal (evening only?)

Thu, 18 Oct 2012 22:40:37 EDT

UK_Dave posted : Hi Bold.

Do you have a friendly neighbour still on Bell?

See if they are experiencing the same issues in the evening as you (we) are.

I'd be interested in the results.

Cheers
Dave

Re: slow 6M DSL Montreal (evening only?)

Thu, 18 Oct 2012 21:52:04 EDT

TSI Pierre posted : Not forgetting about you... I asked NOC to investigate and will post an update in the am.
--
TSI Pierre - TekSavvy Solutions Inc.
VP Operations

Re: slow 6M DSL Montreal (evening only?)

Thu, 18 Oct 2012 20:56:41 EDT

Boldwin89 posted : Can we get a word from any staff member from Teksavvy? The download speed is ridiculous, everytime I get back home around 7pm I can't even stream some youtube videos.

Re: slow 6M DSL Montreal (evening only?)

Wed, 17 Oct 2012 22:44:47 EDT

anon posted : »www.speedtest.net/result/2248893885.png

Re: slow 6M DSL Montreal (evening only?)

Wed, 17 Oct 2012 21:06:45 EDT

Guspaz posted : Currently getting around 50% of expected speed.

Re: slow 6M DSL Montreal (evening only?)

Wed, 17 Oct 2012 21:00:17 EDT

Boldwin89 posted : Indeed, there is a drastic slowdown on the evening times. around 7pm EST time, the download speed is limited to 300kbps. In the morning there is no problem though besides random PPPoE disconnects. Is TekSavvy throttling their customers?....

Re: slow 6M DSL Montreal (evening only?)

Tue, 09 Oct 2012 21:10:57 EDT

paulmcz posted :

said by peteypab:

It's starting again... :mad: Anyone else?

Right now, on my 16/1 DSL

[att=1]

Yes, it is back. It starts slowing down at around 9PM in Greenfield Park.

Re: slow 6M DSL Montreal (evening only?)

Tue, 09 Oct 2012 19:51:24 EDT

nitzguy posted : »www.speedtest.net/result/2231938048.png

Rawr, Sudbury represent!! Well, just outside Sudbury....so, no issues here.

Re: slow 6M DSL Montreal (evening only?)

Tue, 09 Oct 2012 19:12:30 EDT

peteypab posted : It's starting again... :mad: Anyone else?

Right now, on my 16/1 DSL

[att=1]

Re: slow 6M DSL Montreal (evening only?)

Fri, 28 Sep 2012 01:19:24 EDT

jfn0106 posted : It's been back to normal on my 6M DSL connection for the past few days, no issues.

[att=1]

Re: slow 6M DSL Montreal (evening only?)

Thu, 27 Sep 2012 17:25:51 EDT

Mike2009 posted : Fine here.

Re: slow 6M DSL Montreal (evening only?)

Thu, 27 Sep 2012 12:56:47 EDT

heyyahblah posted : I've had this problem since 13th Sept. I was always 15.35 down and .75 up on my 15/1 dsl profile. Things were running smooth up until then.

Now I can't stream barely and downloads for some odd reason come in at 100-200kb/sec. :( :(

I posted in direct they even sent a BELL TECH to my house and line stats and sync are all in order so BELL says nothing is wrong with my DEMARC or the connection to the IKNS remote, really strange.

So I have no idea WTF is going on, but its beyond fustrating now. Seeing as my profile syncs at full but I'm getting like 1-2MBPS with low pings. No idea what the hell is going on ....

anyone else experincing problems or what?
--
Larry, Larry Laugher .. hehe

Re: slow 6M DSL Montreal (evening only?)

Thu, 27 Sep 2012 10:01:54 EDT

Jethro86 posted : Has anyone else been finding DSL better at night for the last few nights? I haven't had too many issues but am every so cautiously optimistic.

Re: slow 6M DSL Montreal (evening only?)

Tue, 25 Sep 2012 10:11:30 EDT

InvalidError posted :

said by Jethro86:

Might this all be part of the "cross Ontario" slow DSL speeds at night? Is that just a disconnect from PPPOE session or is it recommended to reboot modem as well?

The "slow speed on DSL" complaints span both Ontario and Quebec, which is to be expected if it is caused by Bell re-arranging their network.

To try getting bumped on a different link between the BAS your DSLAM is connected to, all you need is restarting the PPPoE session, no need to reboot the modem. Every time you try to authenticate on PPPoE, Bell's BAS forwards your request through a pseudo-random link to TSI and that becomes the one you land on.

Re: slow 6M DSL Montreal (evening only?)

Tue, 25 Sep 2012 06:20:39 EDT

UK_Dave posted : Yup, same for me in North Bay, ON. Slow slow slow in the evenings - high pings, low speed.

Then resolved in the morning.

I have a post in Direct already.

Re: slow 6M DSL Montreal (evening only?)

Mon, 24 Sep 2012 22:36:42 EDT

Kaoz posted : still terrible.

Re: slow 6M DSL Montreal (evening only?)

Mon, 24 Sep 2012 13:20:30 EDT

Jethro86 posted : Might this all be part of the "cross Ontario" slow DSL speeds at night? I have be using the Direct Forums to try and work through the night time issues but now I will start the reconnect often until it works better?
Is that just a disconnect from PPPOE session or is it recommended to reboot modem as well?

Re: slow 6M DSL Montreal (evening only?)

Thu, 20 Sep 2012 21:07:10 EDT

InvalidError posted :

said by tsilkdjsaflk :

TSI could at least inform us of the situation.

Since Bell stopped providing network maintenance notices years ago, TSI does not know anything beyond "Bell is working on stuff" so there isn't any information to talk about nor ETAs.

All TSI knows is the same thing we know: it will be done when Bell gets done with it, whenever that may be.

Re: slow 6M DSL Montreal (evening only?)

Thu, 20 Sep 2012 20:36:58 EDT

anon posted : TSI could at least inform us of the situation. I don't care if who's to blame but I do care about knowing what's going on and having an ETA. Shame on TSI.

Re: slow 6M DSL Montreal (evening only?)

Thu, 20 Sep 2012 11:16:59 EDT

jfn0106 posted : Agreed, I feel like a bit of a mushroom ;)

Speeds dropped back down again to a crawl last night, but seem to be back to normal again this morning.

If anyone from Teksavvy is following this thread, any update on the progress with the network maintenance?

Re: slow 6M DSL Montreal (evening only?)

Thu, 20 Sep 2012 00:44:02 EDT

heyyahblah posted : its taking them a hell of a long time though, talk about service interruptions. i wonder what excuse or runaround they are giving to their own customers. Since Saturday I have noticed but some users have said even earlier like Thursday, so its going on a solid week now, wow .
--
Larry, Larry Laugher .. hehe

Re: slow 6M DSL Montreal (evening only?)

Thu, 20 Sep 2012 00:00:04 EDT

InvalidError posted :

said by jfn0106:

TSI providing transparency about the congestion problems and to post updates as progress is made towards a fix.

Except that if the congestion is indeed happening within Bell-land because Bell is re-arranging stuff at their end of things, there is very little that TSI can do to "fix it" since they have no control over what actually needs fixing and they won't know if their fix fixes anything until Bell is done fixing their own things first.

With some luck, maybe the reason Bell is busy re-arranging their network is to prepare for 10G AHSSPI.

Re: slow 6M DSL Montreal (evening only?)

Wed, 19 Sep 2012 23:41:26 EDT

jfn0106 posted :

said by InvalidError:

said by jfn0106:

So...they acknowledge congested links and clearly suggest a workaround to help mitigate winding up on a congested link.

They did not say that they were seeing congestion from their end of things, only that Bell's shuffling seems to be causing congestion.

No reason for you to disagree with me then, since I never suggested that they saw congestion "at their end":

said by jfn0106:

At least Teksavvy has now acknowledged there is an issue with congested links.

I'm not sure any of us really care where the congestion is. I do think what we'd all agree on, and like to see going forward is TSI providing transparency about the congestion problems and to post updates as progress is made towards a fix.

Re: slow 6M DSL Montreal (evening only?)

Wed, 19 Sep 2012 23:40:30 EDT

heyyahblah posted : downloads aint doing any good still, lol wow :(
--
Larry, Larry Laugher .. hehe

Re: slow 6M DSL Montreal (evening only?)

Wed, 19 Sep 2012 23:30:12 EDT

ryantc posted : tonight I got
for the whole evening, not the best I can get, but I can live with it for now. :p