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Ericc
@74.198.9.x

Ericc

Anon

[Cable] Kitchener down for anyone else?

My TekSavvy cable service seems to be down in Kitchener. Anyone else without service?

dh
@rim.net

dh

Anon

Same here. Cable down in doon south. I don't seem to be getting an IP. Lights are green across the board on the modem.

Nagilum
Premium Member
join:2012-08-15
Kitchener, ON

Nagilum to Ericc

Premium Member

to Ericc
I am down as well. Lights are green on the modem, but can't get an IP.

West Kitchener.

creed3020
Premium Member
join:2006-04-26
Kitchener, ON

creed3020 to Ericc

Premium Member

to Ericc
Web server at home responding to requests, SE Kitchener Weber@King, so connection up in that vicinity.

Me111
@sunlife.ca

Me111 to Nagilum

Anon

to Nagilum
I am down also, all lights are green on my modem. Seems like the same issues as last week.
Me111

Me111 to creed3020

Anon

to creed3020
I have no connection this morning, SW Kitchener around Conastoga College.

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan to Ericc

Premium Member

to Ericc
There must be something going on in the Kitchener area. We received an influx of calls for that area. We are looking into it and will keep you all posted.

creed3020
Premium Member
join:2006-04-26
Kitchener, ON

creed3020

Premium Member

Thanks for the update Jonathan. I'm curious what the word is...

I am still able to get through to my home network.

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan

Premium Member

It seems to be DHCP in Waterloo/Kitchener but not official yet. Still looking into it.

Sukh
@bell.ca

Sukh

Anon

I'm down as well in Doon area. Any ETA on fix?

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan

Premium Member

No ETA as of yet, will post when I have something.
oxfordwhite
join:2008-01-28
Kitchener, ON

oxfordwhite to Ericc

Member

to Ericc
Not down here(Highland/Fischer-Halman), but excessively slow.

We have both Rogers and Teksavvy cable, and the Roger's line is currently suffering 25-30% packet loss and the Tek line has none, but both are extremely slow.

Connecting to work VPN gets a few characters a second currently. Normally on either connection it is like being at the office (minus file transfers).

I am hoping that what ever the Roger's folks are up to it finishes and we can see if that was affecting the TSI line as well.

Taylortbb
Premium Member
join:2007-02-18
Kitchener, ON

Taylortbb to Ericc

Premium Member

to Ericc
Everything's working great here in downtown Kitchener. Not going to try renewing my DHCP lease though given what others are saying.

Nagilum
Premium Member
join:2012-08-15
Kitchener, ON

Nagilum to Ericc

Premium Member

to Ericc
Cable internet is back up now.

I went from 4/1 bonding to 8/1.

However, my upstream bonding went from 64 QAM to 16 QAM.
Nagilum

1 edit

Nagilum

Premium Member


Weird.
Restarted my modem and I now have 8/3, with one channel greyed out. Weird.



creed3020
Premium Member
join:2006-04-26
Kitchener, ON

creed3020 to Ericc

Premium Member

to Ericc
This line was in modem log:
Thu Sep 20 11:30:48 2012 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-M...
As far as I could tell service was not uninterrupted.
nbinont
join:2011-03-13

nbinont to TSI Jonathan

Member

to TSI Jonathan
said by TSI Jonathan:

It seems to be DHCP in Waterloo/Kitchener but not official yet. Still looking into it.

That was my experience as well - though on Sunday. Was unable to get an IP address (timeout on DHCP request). Modem DS/US was fine. It's as if the DHCP server was down/out of IP addresses/decided to ignore a particular modem MAC for a while (changing the router's MAC didn't help).

Waiting an hour and performing a hard reset (with the reset button) seemed to fix it. Might just be that there were free IP addresses at the instant I reset, or might just be that the DHCP/Modem finally started talking nice again.

DCM475: Software Version: STAC.02.08. 8x4 bonded.

Guido
join:2008-04-01
Kitchener, ON

Guido to TSI Jonathan

Member

to TSI Jonathan
Yarr.... still down in Kitchener. Any updates?

Nagilum
Premium Member
join:2012-08-15
Kitchener, ON

Nagilum

Premium Member

It's back up for me and a number of others. Have you tried power cycling your modem?

Guido
join:2008-04-01
Kitchener, ON

Guido

Member

Yeah, repeatedly... Mine was one of the last ones to come back during the previous outage too... I'll give it 'til morning then hit the direct forum. Thank goodness for having a backup connection (hurrah for working for an ISP that does DSL!)
nbinont
join:2011-03-13

nbinont

Member

If it's a DCM475, try a factory reset (usually a paperclip on a reset button). Strangely that worked for me.

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan to Ericc

Premium Member

to Ericc
Hello everyone,

I'm sorry I did not get the chance to reply yesterday but there wasn't a DHCP outage declared for that area even though it seemed to be DHCP. I just want to double check, is everyone connection back up and good to go?

Thank you