US Cable Support > Time Warner Internet Services > [TWC] If you're Patrick Stewart, you get responses when you twee

[TWC] If you're Patrick Stewart, you get responses when you twee

Re: [TWC] If you're Patrick Stewart, you get responses when you

reply to EGeezer
Stewart's probably being a prima donna about something with this install, like where the cables are running, or the need for an appointment within narrow time window, or he simply missed the phone call confirming his install appointment.

I've fronted for several TWC install and repair appointments here in Queens, and they have all been prompt and reliable. keep in mind most initial installs are outsourced to contractors, not TWC field techs themselves, so therein may lie the problem.

reply to EGeezer
lost the will to live? LMAO! Drama!

reply to Packeteers

yeah, i hear you... but you can fix a contractors problem by calling support and getting a genuine TWC tech to come out on follow up. I did this after a suspicious install, and the TWC guy replaced the modem and splitter with better quality and offered me a free speed upgrade, something contractors cannot do. honestly, TWC's own guys are not any more qualified than the contractors, just a bit more generous with their time and materials to try to please you, while contractors hate to give you even one extra yard of cable or $1 connector more than the install requires.

OK, but then that begs the question of why they even have contractors in the first place. If the TWC employees have the ability to deal with issues on the fly, why dispatch someone that can't??
Doesn't that just show the customer how much TWC really doesn't care? Isn't customer service what it's supposed to be all about?

BTW, I've seen Patrick Stewart live. He's a definite actor. Actors love to be up front with the spotlight on them. So, there may very well be some behind the scenes drama that we don't know about. But, knowing just how disinterested TWC is in customer service, I'm willing to concede that he very well could be telling the truth.

I donno... I've been involved in NYC on electrical contracting for enough celebrities, politicians, dignitaries and multi millionaires to know they all feel entitled to a level of white glove service you and i would never have the audacity to even consider.

reply to Derwood

reply to EGeezer
I feel his pain with Time Warner! Besides Hobgoblin, everyone I have worked with at TW makes you feel like the DMV is a saint! Or that AT&T is a small Mom and Pop shop that cares.

TW sucks the life out of me over the phone!!!!

reply to EGeezer
“Thank you @dish for rescuing us from the Faustian @TWCable_NYC with your prompt and professional service,” Stewart, 72

»www.nypost.com/p/news/local/dish···ZYy5TteL

because a marketing guy at dish who had a nickel of sense,
probably made sure Stewart got a liftetime of dish for free,
all thanks to the value of social/virtual networking/marketing.

reply to Packeteers

You win some you loose some, People always forget that their not the only ones in the world, Especially in a metropolitan area like NYC.

The best thing to remember is sometimes the systems that are set up to help things actually make things worse and simple polite down to earth feedback can help for the next person, you know that saying about honey & vinegar?

I myself when moving had a terrible time with time Warner setting up my new home.. after giving them notice a month before i moved. it was honestly terrible and i ended up not being hooked up for another month after being in my new home.. but i kept my cool and was polite.. I ended up with 4 months of free services & 2 years later im still paying for a promotional 6 month deal. it was a pain in the arse but people are people and will respond better to a polite patient request's.

reply to EGeezer
My initial install experience with TWC was pretty much just as bad. Glacial processing time to release the line/account from the previous tenant, missed appointments, terrible communications, and on and on. Took me a couple of weeks to actually get it finally connected. And a few months later, we had to get TWC out again to fix some serious line quality issues affecting both our TV and Internet. At least this time they sent out two actual employees who did a very thorough job.

Wonder what Stewart is doing for Internet at his new place? Most, if not all of Park Slope does not have FiOS, and wireless service can be spotty.

Wonder what I'll say to him if I run into him at a cafe or on the street. Maybe I'll start singing the Stonecutters song?
--
Republicans are spoiled children, always ready to throw a temper tantrum when they don't get their way.

reply to EGeezer

Re: [TWC] If you're Patrick Stewart, you get responses when you