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Sandy T

@direcway.com

HughesNet Gen4 Buyer Beware

So far, as an existing Hughesnet Customer, my experience has been bad. If they honor their written and verbal commitments to me, I will amend my post. But, I am just going to say, “Buyer Beware”. I called on Monday morning based on an email I received for Free Installation and No upfront leasing. Quote from email follows:

“Call 877-515-5689 Now and be among the first to get HughesNet Gen4 and our limited-time $0 down special. We’ve combined our best service with our best offer ever:

Free Standard Installation ($199 value)
No upfront leasing fee ($99 value)
Plan starting at $49.99/mo.* ”

I signed up first thing on Monday morning. $49.99 for the first 2 years; $59.99 after that. $50 changed to my credit card up front that would be applied to the first months service. When I received the confirmation email, it said $59.99/month. I called on Thursday to question that and was told there would be an additional $9.99/month. They said they would listen to what I had been told in the recorded call from Monday morning to see what I was promised, and a supervisor would call me back in an hour. That didn’t happen. This morning, I received an email cancelling my order with no stated reason. I talked to the man that signed me up originally and he said they were just told that they couldn’t honor my order and gave me another number to call at Hughesnet to sign up again. I have called that number. They are somewhat clueless, but they have promised to get back to me. They now say I must pay the $99 upfront leasing. They have taken my information and say they will call me back today. If they can’t honor the original offer they made to me, I will not do the upgrade. Again, “Buyer Beware”. If you are not satisfied with this, after the install, you can’t downgrade. And, I am not trusting a company that is changing their word to me daily and not honoring previous commitments.



compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

there is a 9.99 PER MONTH LEASE FEE for the equipment.

that's not hidden.

so, you are more than likely getting the 49.99 plan for 2 years, PLUS the $9.99 fee added for the lease of the equipment.

So, that equals ~ $59.99.........

did you CLARIFY that it was 59.99 PLUS 9.99???



Sandy T

@direcway.com

They have not clarified anything yet, including they want to charge me the $99 that I was told would not be charged when I signed up on Monday and they charged my credit card $50 for the first month's service. They cancelled my sign-up from Monday and want to resign me up at new rates and installation charges. I told them I would not sign up for the upgrade if they changed the deal I signed up for and paid the $50 for on Monday and got an email confirmation for on Monday.



Ellenhughes

@verizon.net

Sandy T - try sending this post in an email directed to Ellen.martz@hughes.com. I'm sure we can figure this out to make it worthwhile for you.



compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter

Amazing this was sent from verizon.net...... Someone immitating Ellen Martz at ECC. how hilarious!

by the way, corporate addresses are hns.com, not hughes.com

said by Ellenhughes :

Sandy T - try sending this post in an email directed to Ellen.martz@hughes.com. I'm sure we can figure this out to make it worthwhile for you.



Ellenhughes

@verizon.net

Sandy T - as I said, please try to reach me. If the Gen4 ordering process needs fixed we can help you. FYI Hughes has a social media presence today and we frequently scan all media.



grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

»gen4.hughesnet.com/explore-plans clearly shows the Gen4 Power plan as discounted to $49.99 and that the $99 activation fee is waived. But this is for new customers only, and expires 12/31/12. Roughly three months. After that the plan reverts to $59.99 with no activation waiver. Those early adopters will see their bill go up in January. The two year thing must somehow have gotten confused with the 24 month commitment. The same page also clearly states the $9.99/mo equipment lease.

Personally, I'd pay for the hardware up front. If I'm not mistaken, the purchase price will - after the $200 rebate - be about what a lessee pays in the first 18 months.

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012



PCsongBird

join:2006-12-07
Hawthorne, FL

1 edit
reply to compuguybna

said by compuguybna:

Amazing this was sent from verizon.net...... Someone immitating Ellen Martz at ECC. how hilarious!

by the way, corporate addresses are hns.com, not hughes.com

said by Ellenhughes :

Sandy T - try sending this post in an email directed to Ellen.martz@hughes.com. I'm sure we can figure this out to make it worthwhile for you.

Sorry Comp, but you are wrong on this one. My contacts at HN are indeed hughes.com addys. I don't think I have spilled any state secrets by replying here. In fact indeed, this probably is Ellen trying to get on top of things and help.

Edited to add: Sandy T, since you now have Ellen's attention, I would certainly follow up with her on your issues.
--
HN9000/Elite/94°57'W:Spaceway3/.74m/1w/Dual 3.2G P4 4G DDR2 Rackmount (Pro Tools Computer)- Toshiba Satellite 5105 - HP Pavilion dv7 i7 6G DDR3/D-Link wired/WinXP-Pro-SP3 & Win7 64bit/Firefox 2/IE 8/Opera 10

A Tech

join:2008-11-10
reply to Sandy T

Sounds to me like the wires on this deal got crossed. i.e. the offer you describe appears to be what HN offered for HN 9000 spaceway service and not the Gen 4 service. Hard to say for certain.



compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter
reply to PCsongBird

well, my contact was William.Smouse@hns.com, so its possible hns.com, hughes.net, or hughes.com goes to the same address/person, depending on how their mail server is setup.

However, its probably a longshot that Ellen Martz is scouting the dslreports forum using an ANON user id, and posting from a verizon.net.

anyway, anyone that's every dealt with ECC probably has a list of email addresses they've corresponded to.

I think we've been trolled.

said by PCsongBird See ProfileSorry Comp, but you are wrong on this one. My contacts at HN are indeed hughes.com addys. I don't think I have spilled any state secrets by replying here. In fact indeed, this probably is Ellen trying to get on top of things and help.

Edited to add: Sandy T, since you now have Ellen's attention, I would certainly follow up with her on your issues.
[/BQUOTE :



C0RR0SIVE88

@direcway.com
reply to compuguybna

said by compuguybna:

Amazing this was sent from verizon.net...... Someone immitating Ellen Martz at ECC. how hilarious!

by the way, corporate addresses are hns.com, not hughes.com

said by Ellenhughes :

Sandy T - try sending this post in an email directed to Ellen.martz@hughes.com. I'm sure we can figure this out to make it worthwhile for you.

I also would like to say, that IS the email address for Ellen, as I have had email from Ellen and several higher ups at hughes before, they do end as @hughes.net for the most part.


Sucker

@direcway.com
reply to grohgreg

said by grohgreg:

Personally, I'd pay for the hardware up front. If I'm not mistaken, the purchase price will - after the $200 rebate - be about what a lessee pays in the first 18 months.

//greg//

Hughesnets contracts out to the cheapest manufacturer for there own modems, boxes, ect.

Hughesnets quality/reliability for there consumer hardware is just as bad as there service. For this very reason I HIGHLY ADVISE renting the junk.

Beside in another 2 years there will most likely be better alternative to HughesNets Crappy satellite internet!


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

Well, I probably helps that I'm a retired telecommunications/satcom engineer. But my point was not reliability, it was cost. But it should be noted that I've owned Hughes hardware that lasted 6+ years without failure. I've been a Hughes subscriber for 12 years now, so I do have a pretty good frame of reference.

I was actually addressing the long term cost of lease vs buy. Again, I don't have the exact dollar figure to buy this new stuff. But historically - when rebates are considered - I can buy the hardware for one up-front payment equivalent to ~18 months of lease fees. After that, you're still paying. I'm not. Plus, I'm also protected by the regular hardware warranty for 24 months as well. After that - like you said - I have the option to buy a "better alternative"

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012



BajaSat

join:2003-10-15
Placerville, CA
reply to Sandy T

The poor quality of HughesNet's auto-notification Emails sent to new customer sign ups are the problem. They are not very descriptive and do not include any mention of discounts or special offers, nor does it include local taxes.

I answer this question frequently after I place an order. Here is an exerpt from an auto-otification sent to a Gen4 pre-sale customer:

Thank you for your order.
Please print this email for your records.

The Summary of your order:
Order Number: 434XXXX
Payment Option: Lease -
Service Plan: HughesNet Gen4 Power - $59.99
Site Account Number (SAN): DSS3026XXXX
PIN #: XXXX

Dear HughesNet Member,

Congratulations and thank you for signing up to be among the first to upgrade to HughesNet Gen4!

In Fall 2012, Hughes is rolling out its 4th-generation high-speed satellite Internet service – HughesNet Gen4 – to give you more of what you need, including dramatically improved performance and support for high-bandwidth applications like video and music.
Your dealer should be able to supply you with a breakdown of costs and discounts, since they have access to this information. However, if you placed your order directly through HughesNet rather than a local dealer, you may hve more trouble getting this info since the CSRs there may have no idea what you're talking about (having never seen these Emails).

Bottom line: Check his/her rep first, but buy from a local dealer instead of from HN. A good dealer should know the ins and outs of getting you what you're expecting, and going to bat for you with HN in case of a problem. They can also fix your order quickly in case of an error.
--
Baja Satellite
US and Baja Mexico
»www.BajaSatellite.com


TW

@myvzw.com

You don't only have to beware of the contract price. We were with HughesNet for years and years and had trouble with equipment constantly. But worse...the advertised download speeds were a joke. They were not even near what was advertised and you can just google to find that complaint everywhere. So I am extremely wary of the advertised download speeds of Gen4 until I see quotes from actual people that it is as advertised (notice that they say 'up to' 10Mbps). The 20Gig/month allowance is especially what got my attention. If download speeds are truly as advertised then the 20Gig/month allowance beats Verizon's 5Gig/month allowance!



Kman08

@184.21.45.x
reply to BajaSat

I am on Exede as of today and cancelling my Hughes account. I was tired of all the drama. Called Exede las Friday, I am up and running this morning on the Exede 12 plan, @79.99 a month, 15GB unlimited nights, all my emails are up and running, no issues yet. Nice speeds so far, not HOT, but not cold either.

I prepaid the lease up for two years and saved $40.00. So far so good.


nedriv

join:2006-08-07
Somerset, CA

said by Kman08 :

I am on Exede as of today and cancelling my Hughes account. I was tired of all the drama. Called Exede las Friday, I am up and running this morning on the Exede 12 plan, @79.99 a month, 15GB unlimited nights, all my emails are up and running, no issues yet. Nice speeds so far, not HOT, but not cold either.

I prepaid the lease up for two years and saved $40.00. So far so good.

At the end of the 2 year contract, do you have to pay the lease monthly then?
--
HN9000 /


Kman08

@184.21.45.x

So far, right now, yes they will reinstate the lease fee at the end of the contract. And of course today Hughes came out with the purchase option. ha ha. I will call Exede tomorrow to see if they plan to follow Hughes or not. See what I get told.

But I planned to cross the bridge when I get there. So far this is working very good though.



phillipsc

@direcpc.com
reply to Sandy T

I understand Sandy T. I've been lied to since day 1. I've called Hughesnet and the local Hughesnet seller Entersource and have been mislead on both ends. I was going to get excede when I started my service a month ago, but they guaranteed me Hughesnet was going to be fast and they would waive the $199.99 setup fee because I was already a customer. They told me they had been to conferences and trainings on it and it was guaranteed. Did they follow through with it when I called back again? NO. I was even told my first month would be waived when I was first looking into signing up with Hughesnet. When I went to sign up the next day they told me that it is impossible and that their are "no notes" on my account to back up this claim.

Now here we are with gen 4. I called Entersource and they said call Hughesnet. I call Hughesnet and I'm told it is impossible and there are "no notes" to back up this claim. I had went to entersource multiple times and even talked to the VP and they told me "No need for notes to be added. It will happen automatically guaranteed! This was promised to me by the VP, the saleswoman and the installer. I even talked to another salesman there a few days later who also guaranteed it . Now all Im hear is that stupid comment of cant do it and no notes mentioning I was told that again. I'm starting to regret the day I ever signed up.


C0RR0SIVE

join:2012-06-19
Salvisa, KY

What you hear from a re-seller isn't always going to be what the corporate entity allows. A re-seller is nothing but a re-seller. They have no control what so ever over costs. They usually get paid incentive per each customer, so chances are, they are lieing out the rear end to get you to sign up through them instead of the actual company or another seller.

Never take a resellers words, always do your research when buying.



BajaSat

join:2003-10-15
Placerville, CA
reply to Sandy T

I can tell you that the details of the "official" HughesNet upgrade program through resellers have been a moving target, and many of us are still trying to find out exactly what will be charged for the upgrade, and how much commission/install fee the reseller will receive to make the sale. This has made it more difficult for the reseller to offer incentives since he/she doesn't know what he has to work with.

It seems HughesNet has been trying to take upgrade sales directly before rolling out a defined program to its resellers.

That said, Gen4 has proved to be an excellent product for our area, and 100% of our customers have been thrilled with it. I have a list of potential upgrade customers I'm sitting on until I'm sure of the details. I'm hoping to confirm this week.
--
Baja Satellite
US and Baja Mexico
»www.BajaSatellite.com



MeAgain4

@direcpc.com

I'm sure ALL new customers will be thrilled with Gen4, until they start hitting their caps far sooner than expected!

Give it a month or three, and I'm sure the low cap damage complaints will start rolling in!



grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

said by MeAgain4 :

I'm sure ALL new customers will be thrilled with Gen4, until they start hitting their caps far sooner than expected!

Give it a month or three, and I'm sure the low cap damage complaints will start rolling in!

Depends upon what you're comparing it to. Folks switching from conventional/terrestrial broadband, perhaps. But I'm a 12+ year Hughes subscriber, paying $80/month for a 13GB allowance - and I seldom use the off peak window. So you won't hear any complaints from this Gen4 upgrader.

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012


compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter
reply to MeAgain4

No worse than cell phone carriers launching faster speeds on LTE with crappy caps.... Faster speeds only makes you blow thru your cap faster (because you can do more now)...

said by MeAgain4 :

I'm sure ALL new customers will be thrilled with Gen4, until they start hitting their caps far sooner than expected!

Give it a month or three, and I'm sure the low cap damage complaints will start rolling in!



admin123

@myvzw.com

Not really we have low pings . Sorry sat just sucks soon as you understand that life is good.



MeAgain4

@direcway.com
reply to grohgreg

said by grohgreg:

said by MeAgain4 :

I'm sure ALL new customers will be thrilled with Gen4, until they start hitting their caps far sooner than expected!

Give it a month or three, and I'm sure the low cap damage complaints will start rolling in!

Depends upon what you're comparing it to. Folks switching from conventional/terrestrial broadband, perhaps. But I'm a 12+ year Hughes subscriber, paying $80/month for a 13GB allowance - and I seldom use the off peak window. So you won't hear any complaints from this Gen4 upgrader.

//greg//

Ahh, well 7 year Hughes user here, and NO WAY is that an upgrade for us! Speeds sure, but allowance and ability to browse freely (and by browse I mean factoring in / knowing and being used to the limits current/older and new/Gen4)... not by a long shot.

We barely swam by on the Pro plan, on 7000S, hitting FAP once or twice every few months if we weren't paying attention. So I guess that isn't so bad, but the only reason that was possible was the addition of the free window at night, otherwise it was always a daily pain (Like when it was bucket style w/ no free time). Now on the basic plan on 9000, and we seem to be doing OK on that, due to the free window and the 2 day rollover. If there wasn't rollover I'm sure we'd have to go back to the Pro plan for it as well.

I tracked our total up/down last month, and we hit 20GB with 11 days left in the month, so maybe we could swing it on the mid priced Gen4 plan, but I doubt it. And I seriously doubt that would be possible once you factor in the speed improvements and all that offers to a heavy browsing user. Without that free window at night, there isn't even a place to plan large downloads you need, you'd just have to download them as needed and hope and pray you don't run out a week before refill time.

It already took years to get used to working around Hughes current limits/quirks, I think it's crazy for anyone to even think about taking a few more years to get used to their new lower limits and tighter restrictions.

I know, we all have our likes and dislikes, and we all browse differently, so there will always be users in both boats. I feel sorry for anyone that blindly jumps to Gen4 that actually uses the internet daily (Many hours of heavy browsing I mean, not just email and check a few web pages here-n-there), especially families.

We were so ready for Gen4, and VERY anxiously waiting being able to get it! But without a bucket, ZERO free time, rollover, ect. and miniscule monthly allowances, there's no way we could enjoy those faster speeds. Well, maybe we could for a week or two (Or less) haha!


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

said by MeAgain4 :

Ahh, well 7 year Hughes user here, and NO WAY is that an upgrade for us!

When I used the word "upgrade", it refers to hardware upgrade. I'm perfectly content crossing straight over from my current $80/mo plan to the counterpart Gen4 plan. I was merely stating that it's adequate for my usage patterns.

But from your little rant, I think it's reasonable to conclude that you spent those 7 years on the basic $50/mo plan. From that one can extrapolate that you are unwilling to spend the extra money to get the extra data allowance. So in the unlikely even you transition to Gen4 - you'll probably take this very same rant with you. Actually, I wouldn't be at all surprised to see you complaining about the chintzy Exede allowance some day.

So besides depending upon what you're comparing it to, you also have to accept that you get what you pay for. If that proves insufficient, you have only yourself to blame.

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012

One More Too

join:2010-09-09
Galena, IL

1 edit
reply to MeAgain4

said by MeAgain4

We were so ready for Gen4, and VERY anxiously waiting being able to get it! But without a bucket, ZERO free time, rollover, ect. and miniscule monthly allowances, there's no way we could enjoy those faster speeds. Well, maybe we could for a week or two (Or less) haha!
[/BQUOTE :

It may well be the case that Gen4 is not for you, but your complaint about no rollover with Gen4 plans is one that is not valid. In fact, the Gen4 plans have a rollover that is substantially more generous than is the rollover with your existing plan.

What you have now allows you to rollover unused bandwidth into the next day, but, if you don't use it in the following day, you lose it. With the Gen4 plans, you essentially have a rollover that allows you to maintain access to unused bandwidth for the entire month.

For those customers who use virtually all of their daily allowance every day and who use the FAP-free time regularly, they may well have access to more bandwidth by staying with their current service plans. I suspect, however, that the more typical customer has ups and downs from one day to the next with regard to daily bandwidth usage, and I also suspect that the more typical customers only rarely use the FAP-free time. And, because the rollover does allow customers to maintain access to unused bandwidth for the entire month, the more typical customers will actually end up with access to more bandwidth with a Gen4 plan.

My typical daily usage, for example, averages under 100 MB per day. With a Gen4 plan, I would be able to have my normal usage and also be able to scatter several full length HD movies into the mix without having to do so in the middle of the night. That is something that would be completely impossible with the existing plans.



MeAgain4

@direcway.com

Sorry Greg, I didn't mean that rant to sound directed towards you in any way!!

As for our situation, we were on the Pro plan on the 7000 for about the last 5-6 years. We started on the basic plan, but that didn't last long at all.

We very recently had a hardware failure and was upgraded to Gen4 they said, but they installed a 9000 modem luckily! Huge mistake w/ customer service, I had to do a call review over what was sold to us and what we were billed, ect - and finally get retention to take $100 off the bill. The call review was only in regards to the amount billed vs what we was told, nothing to do with Gen and I'm glad we didn't wait to get it either. They did say still we would get Gen4 with the 9000 modem, but just meaning faster speeds at a future undisclosed date (Doubt it).

Anyway, no back on topic haha! No, we were on the Pro plan on 7000 w/ grandfathered allowance @ 425 daily, and after the upgrade recently we were moved back to the base plan w/ 9000. So yes, now we are unwilling to go back to the Gen4 $80 a month plan. And that is for two reasons, why pay more for less data and tighter restrictions? And, now that we are back on a cheaper plan that offers more than the $80 we were paying with the 7000S it doesn't make sense to go back to $80 a month again (For less allowance)

If we had not just moved to the cheapest plan, and was considering the $80 a month Gen4 plan as an upgrade, then we'd still be concerned about the 30GB monthly limit. Sure we might currently only use that amount or just under, but that is ONLY due to the current constraints. A much faster service provided by Gen4 and the monthly limitation still would not be an upgrade (Aside from hardware as you mentioned). And with faster service, everyone will be using much more than they are currently simply because it would be possible due to faster page loading, easier to actually browse, ect.

So, if the plans were actually more instead of less, we'd upgrade in a minute, even back to the $80 a month plan! I feel in order for Gen4 to be an upgrade, or at least even compete evenly with the current plans, Gen4 without any free time would need to be at least 30GB for the base and 40/45GB for the mid-range plan. currently they are less allowance than what's offered with older hardware and those plans due to the daily limits, rollover, and free period.

Again I apologize, I didn't mean any of that to sound argumentative or directed at you! I was just replying directly to you initially in order to let you know how long we'd been using Hughes.

@ one More Too

I don't really have a complaint with Gen4 no daily rollover, mainly the monthly limit and LOW cap amounts! I only mentioned it due to how the rollover works with older hardware currently, without a monthly limit in place. I do fully understand what you mean about rolling data with Gen4, and you are correct. But the lower overall monthly limits are what concerns me, mainly with no daily amount or daily reset, and MUCH faster service, you could easily burn through your monthly allowance without blinking an eye and then either be limited for weeks at a time, or have to try and limit yourself for weeks at a time in order to not run out. Having to do that, or even worry/think about it, doesn't sound like an upgrade to me at all.

You're right about the amount used daily, we are heavy users and don't always use a full days amount, and don't always use the free period. But we are not a single user household, and we browse heavily all day, so we do often use very close to our limits in the non-free periods on many days a week, especially on the weekends, even without downloading anything just browsing. And watching our total bandwidth with a router I can see how even the middle priced Gen4 plan would be a hindrance for us compared to what we have now with the 9000, or even what we had with the old 7000S

That faster Gen4 speed and monthly limit will immediately catch up to MANY users! I even suspect the light browser like you mention will easily get used to doing more just because of the faster speeds being possible, and would very quickly start having to learn how to limit their usage in order to restrict themselves around the monthly limit.

You guys very well may be right, Gen4 is probably an upgrade for a very light user, but for a family or even a single heavy user I don't see those plans as fitting for anyone like that, especially considering the offered speeds!

I'd be much happier with 5Mbps and much higher caps, but that's just my dream haha! If it wasn't for our recent hardware failure and subsequent forced upgrade to 9000/Gen4? (New contract), we probably would have switched to Excede due to it's Gen4 speeds but nightly free time offering. Now we have to wait out our contract with 9000



grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

4 edits
reply to Sandy T

I'm getting to think that personal responsibility died in 2008. The number of people that want something for nothing in the last four years is startling. Whatever happened to an understanding of the basic precept: YOU GET WHAT YOU PAY FOR? Some business principles just don't change. In this case, You want more? Pony up !!

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012