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BajaSat

join:2003-10-15
Placerville, CA
reply to Sandy T

Re: HughesNet Gen4 Buyer Beware

I can tell you that the details of the "official" HughesNet upgrade program through resellers have been a moving target, and many of us are still trying to find out exactly what will be charged for the upgrade, and how much commission/install fee the reseller will receive to make the sale. This has made it more difficult for the reseller to offer incentives since he/she doesn't know what he has to work with.

It seems HughesNet has been trying to take upgrade sales directly before rolling out a defined program to its resellers.

That said, Gen4 has proved to be an excellent product for our area, and 100% of our customers have been thrilled with it. I have a list of potential upgrade customers I'm sitting on until I'm sure of the details. I'm hoping to confirm this week.
--
Baja Satellite
US and Baja Mexico
»www.BajaSatellite.com



MeAgain4

@direcpc.com

I'm sure ALL new customers will be thrilled with Gen4, until they start hitting their caps far sooner than expected!

Give it a month or three, and I'm sure the low cap damage complaints will start rolling in!



grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

said by MeAgain4 :

I'm sure ALL new customers will be thrilled with Gen4, until they start hitting their caps far sooner than expected!

Give it a month or three, and I'm sure the low cap damage complaints will start rolling in!

Depends upon what you're comparing it to. Folks switching from conventional/terrestrial broadband, perhaps. But I'm a 12+ year Hughes subscriber, paying $80/month for a 13GB allowance - and I seldom use the off peak window. So you won't hear any complaints from this Gen4 upgrader.

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012


compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·ooma
·Virgin Mobile Br..
·Charter
·HughesNet Satell..
reply to MeAgain4

No worse than cell phone carriers launching faster speeds on LTE with crappy caps.... Faster speeds only makes you blow thru your cap faster (because you can do more now)...

said by MeAgain4 :

I'm sure ALL new customers will be thrilled with Gen4, until they start hitting their caps far sooner than expected!

Give it a month or three, and I'm sure the low cap damage complaints will start rolling in!



admin123

@myvzw.com

Not really we have low pings . Sorry sat just sucks soon as you understand that life is good.



MeAgain4

@direcway.com
reply to grohgreg

said by grohgreg:

said by MeAgain4 :

I'm sure ALL new customers will be thrilled with Gen4, until they start hitting their caps far sooner than expected!

Give it a month or three, and I'm sure the low cap damage complaints will start rolling in!

Depends upon what you're comparing it to. Folks switching from conventional/terrestrial broadband, perhaps. But I'm a 12+ year Hughes subscriber, paying $80/month for a 13GB allowance - and I seldom use the off peak window. So you won't hear any complaints from this Gen4 upgrader.

//greg//

Ahh, well 7 year Hughes user here, and NO WAY is that an upgrade for us! Speeds sure, but allowance and ability to browse freely (and by browse I mean factoring in / knowing and being used to the limits current/older and new/Gen4)... not by a long shot.

We barely swam by on the Pro plan, on 7000S, hitting FAP once or twice every few months if we weren't paying attention. So I guess that isn't so bad, but the only reason that was possible was the addition of the free window at night, otherwise it was always a daily pain (Like when it was bucket style w/ no free time). Now on the basic plan on 9000, and we seem to be doing OK on that, due to the free window and the 2 day rollover. If there wasn't rollover I'm sure we'd have to go back to the Pro plan for it as well.

I tracked our total up/down last month, and we hit 20GB with 11 days left in the month, so maybe we could swing it on the mid priced Gen4 plan, but I doubt it. And I seriously doubt that would be possible once you factor in the speed improvements and all that offers to a heavy browsing user. Without that free window at night, there isn't even a place to plan large downloads you need, you'd just have to download them as needed and hope and pray you don't run out a week before refill time.

It already took years to get used to working around Hughes current limits/quirks, I think it's crazy for anyone to even think about taking a few more years to get used to their new lower limits and tighter restrictions.

I know, we all have our likes and dislikes, and we all browse differently, so there will always be users in both boats. I feel sorry for anyone that blindly jumps to Gen4 that actually uses the internet daily (Many hours of heavy browsing I mean, not just email and check a few web pages here-n-there), especially families.

We were so ready for Gen4, and VERY anxiously waiting being able to get it! But without a bucket, ZERO free time, rollover, ect. and miniscule monthly allowances, there's no way we could enjoy those faster speeds. Well, maybe we could for a week or two (Or less) haha!


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

said by MeAgain4 :

Ahh, well 7 year Hughes user here, and NO WAY is that an upgrade for us!

When I used the word "upgrade", it refers to hardware upgrade. I'm perfectly content crossing straight over from my current $80/mo plan to the counterpart Gen4 plan. I was merely stating that it's adequate for my usage patterns.

But from your little rant, I think it's reasonable to conclude that you spent those 7 years on the basic $50/mo plan. From that one can extrapolate that you are unwilling to spend the extra money to get the extra data allowance. So in the unlikely even you transition to Gen4 - you'll probably take this very same rant with you. Actually, I wouldn't be at all surprised to see you complaining about the chintzy Exede allowance some day.

So besides depending upon what you're comparing it to, you also have to accept that you get what you pay for. If that proves insufficient, you have only yourself to blame.

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012

One More Too

join:2010-09-09
Galena, IL

1 edit
reply to MeAgain4

said by MeAgain4

We were so ready for Gen4, and VERY anxiously waiting being able to get it! But without a bucket, ZERO free time, rollover, ect. and miniscule monthly allowances, there's no way we could enjoy those faster speeds. Well, maybe we could for a week or two (Or less) haha!
[/BQUOTE :

It may well be the case that Gen4 is not for you, but your complaint about no rollover with Gen4 plans is one that is not valid. In fact, the Gen4 plans have a rollover that is substantially more generous than is the rollover with your existing plan.

What you have now allows you to rollover unused bandwidth into the next day, but, if you don't use it in the following day, you lose it. With the Gen4 plans, you essentially have a rollover that allows you to maintain access to unused bandwidth for the entire month.

For those customers who use virtually all of their daily allowance every day and who use the FAP-free time regularly, they may well have access to more bandwidth by staying with their current service plans. I suspect, however, that the more typical customer has ups and downs from one day to the next with regard to daily bandwidth usage, and I also suspect that the more typical customers only rarely use the FAP-free time. And, because the rollover does allow customers to maintain access to unused bandwidth for the entire month, the more typical customers will actually end up with access to more bandwidth with a Gen4 plan.

My typical daily usage, for example, averages under 100 MB per day. With a Gen4 plan, I would be able to have my normal usage and also be able to scatter several full length HD movies into the mix without having to do so in the middle of the night. That is something that would be completely impossible with the existing plans.



MeAgain4

@direcway.com

Sorry Greg, I didn't mean that rant to sound directed towards you in any way!!

As for our situation, we were on the Pro plan on the 7000 for about the last 5-6 years. We started on the basic plan, but that didn't last long at all.

We very recently had a hardware failure and was upgraded to Gen4 they said, but they installed a 9000 modem luckily! Huge mistake w/ customer service, I had to do a call review over what was sold to us and what we were billed, ect - and finally get retention to take $100 off the bill. The call review was only in regards to the amount billed vs what we was told, nothing to do with Gen and I'm glad we didn't wait to get it either. They did say still we would get Gen4 with the 9000 modem, but just meaning faster speeds at a future undisclosed date (Doubt it).

Anyway, no back on topic haha! No, we were on the Pro plan on 7000 w/ grandfathered allowance @ 425 daily, and after the upgrade recently we were moved back to the base plan w/ 9000. So yes, now we are unwilling to go back to the Gen4 $80 a month plan. And that is for two reasons, why pay more for less data and tighter restrictions? And, now that we are back on a cheaper plan that offers more than the $80 we were paying with the 7000S it doesn't make sense to go back to $80 a month again (For less allowance)

If we had not just moved to the cheapest plan, and was considering the $80 a month Gen4 plan as an upgrade, then we'd still be concerned about the 30GB monthly limit. Sure we might currently only use that amount or just under, but that is ONLY due to the current constraints. A much faster service provided by Gen4 and the monthly limitation still would not be an upgrade (Aside from hardware as you mentioned). And with faster service, everyone will be using much more than they are currently simply because it would be possible due to faster page loading, easier to actually browse, ect.

So, if the plans were actually more instead of less, we'd upgrade in a minute, even back to the $80 a month plan! I feel in order for Gen4 to be an upgrade, or at least even compete evenly with the current plans, Gen4 without any free time would need to be at least 30GB for the base and 40/45GB for the mid-range plan. currently they are less allowance than what's offered with older hardware and those plans due to the daily limits, rollover, and free period.

Again I apologize, I didn't mean any of that to sound argumentative or directed at you! I was just replying directly to you initially in order to let you know how long we'd been using Hughes.

@ one More Too

I don't really have a complaint with Gen4 no daily rollover, mainly the monthly limit and LOW cap amounts! I only mentioned it due to how the rollover works with older hardware currently, without a monthly limit in place. I do fully understand what you mean about rolling data with Gen4, and you are correct. But the lower overall monthly limits are what concerns me, mainly with no daily amount or daily reset, and MUCH faster service, you could easily burn through your monthly allowance without blinking an eye and then either be limited for weeks at a time, or have to try and limit yourself for weeks at a time in order to not run out. Having to do that, or even worry/think about it, doesn't sound like an upgrade to me at all.

You're right about the amount used daily, we are heavy users and don't always use a full days amount, and don't always use the free period. But we are not a single user household, and we browse heavily all day, so we do often use very close to our limits in the non-free periods on many days a week, especially on the weekends, even without downloading anything just browsing. And watching our total bandwidth with a router I can see how even the middle priced Gen4 plan would be a hindrance for us compared to what we have now with the 9000, or even what we had with the old 7000S

That faster Gen4 speed and monthly limit will immediately catch up to MANY users! I even suspect the light browser like you mention will easily get used to doing more just because of the faster speeds being possible, and would very quickly start having to learn how to limit their usage in order to restrict themselves around the monthly limit.

You guys very well may be right, Gen4 is probably an upgrade for a very light user, but for a family or even a single heavy user I don't see those plans as fitting for anyone like that, especially considering the offered speeds!

I'd be much happier with 5Mbps and much higher caps, but that's just my dream haha! If it wasn't for our recent hardware failure and subsequent forced upgrade to 9000/Gen4? (New contract), we probably would have switched to Excede due to it's Gen4 speeds but nightly free time offering. Now we have to wait out our contract with 9000



grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

4 edits
reply to Sandy T

I'm getting to think that personal responsibility died in 2008. The number of people that want something for nothing in the last four years is startling. Whatever happened to an understanding of the basic precept: YOU GET WHAT YOU PAY FOR? Some business principles just don't change. In this case, You want more? Pony up !!

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012



MeAgain4

@direcway.com

said by grohgreg:

YOU GET WHAT YOU PAY FOR? Some business principles just don't change. In this case, You want more? Pony up !!

//greg//

I know, I know... Just irked that this time around what they advertise as more is actually less in the end when you tally it up, and it's a whole new set of quirks you must learn to work with/around in order to use the system.

No worries here sticking with the older system, I just wish they actually implemented Gen4 to be what they initially advertised it to be bringing to users!

I knew it would have limits, but the current caps are not in direct correlation with the speeds offered. Those caps would be more inline with the speed possibilities of the 7000S/9000 systems, not the much faster Gen4 systems.

One More Too

join:2010-09-09
Galena, IL

If I were still a Hughes customer, my interest in moving to a Gen4 system would be based a few other factors. And I expect that the difference will be even greater when comparing complaints from 7000 customers to those from Gen4 customers.

First, Hughes seems to be making it quite clear that their priorities in the future are not going to based on the older Ku sytems. While I'm sure that they will continue to maintain a Ku presence, they continue not to reduce leases on the Ku transponders when their current leases expire. Also, it would appear that, recently, there have been a larger number of complaints from 7000 system customers with regard to connectivity issues, and it may well be the case that maintaining the infrastructure to keep 7000 systems working reliably is not going to be at the same level of priority as will be their efforts in maintaining the Gen4 systems. While I'd think that the 7000 systems will be officially supported for some time to come, even through the last couple of years, the complaints from 7000 users regarding service reliability that show up on boards like this one would seem to far exceed those from 9000 system customers.

Also, after being a Hughes customer for 5 years, I was able to get a WISP connection almost years ago. While speeds are not at the level of those with terrestrial connections, I've had consistent 6 megabit per second down speeds with no limits on bandwidth usage, but the nicest things about the connection, compared to the satellite connection that I had, have been relatively low latency, the ability to use a VOiP phone connection, fast https and ftp connections and transfers. It has been so nice to be able to do banking, paying bills, shopping on-line, etc. without having to deal with the slowdowns that have come with secure satellite connections. Also, with my Hughes connection, it would take me 10-15 to update a single page on my website via ftp transfer. With my WISP connection, I can do the same update in 20 seconds. Thus, I would be looking at how well Gen4 systems can handle https, ftp, etc. and whether they are capable of working with VOiP. If there are improvements in those areas, a move to Gen4 from a 7000 system would be worth it just for those improvements.



Doc Lithius

join:2009-08-19
Rock, MI
reply to Sandy T

Hey, I thought of another question not too long ago.

Do uploads count against your monthly bandwidth on Gen4? Because they don't count against your daily bandwidth (and haven't since 2010-ish) on the HN9000, at the very least.


chances14

join:2010-03-03
Michigan

said by Doc Lithius:

Hey, I thought of another question not too long ago.

Do uploads count against your monthly bandwidth on Gen4? Because they don't count against your daily bandwidth (and haven't since 2010-ish) on the HN9000, at the very least.

Yes uploads count against your cap on gen 4

C0RR0SIVE

join:2012-06-19
Salvisa, KY
reply to Doc Lithius

Yes, uploads count sadly. Thus it is slightly annoying having to take that into consideration when you haven't logged how much you do up+down for the last few years.



grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

3 edits
reply to Doc Lithius

said by Doc Lithius:

Do uploads count against your monthly bandwidth on Gen4?

Yes they do. But if it's any consolation, they count on both Wildblue and Exede as well. And FWIW, more than 90% of the average consumer throughput is on the download side anyway. I'm not talking P2P enthusiasts or dedicated gamers or website developers, just simple home users. They represent the vast majority. For them, the fact that the upload is counted against the total - is really rather insignificant.

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012

TexasRebel

join:2011-05-29
Edgewood, TX
reply to Sandy T

I'll be ditching ViaSat/Exede this coming week because they don't want me as a customer, because I'm the squeaky wheel type that wants their crap to work without me having to constantly unplug, reboot hardware.

Hopefully, Hughesnet will be more reliable in me not having to constantly unplug their hardware to fix software glitches as ViaSat/Exede has. I've had Exede for 6 months and technology wise, it's blazing fast for what I've used it for. I've seen up to 24Mbps down and 4.5Mbps up. But once I was DAPPED after a little over 2 weeks of normal usage, then I had to deal with the twice per day modem recycling to put me back into a highspeed mode during LNFZ. The only problem is, after it did the recycle, it broke DNS/DHCP between the modem and router. I duplicated this with 3 different routers, 2 linksys and 1 $500 Sonicwall TZ100. The only way to fix it was unplug modem and wait 2 minutes and then plug it back in and then refresh the WAN side DHCP on the router, then it worked as it was supposed to.

Anyway, I've been doing some research.. Most cable internet companies only have about 10Gbit connections to a internet backbone. Possibly in larger cities they have up to 50Gbit. So in saying that, with ViaSat-1 and Hughesnet Gen4 having somewhere around 130-150Gbps of total bandwidth each, why are each of them using such low data capping on their subscribers?? Again, cable companies have 10Gbps to 50Gbps and may have multiple connections to the internet and they have up to 50,000+ homes they service and they have data caps at 150GB or more.

Why does ViaSat & Hughesnet market their products with being able to watch movies, videos, video chatting, and other media rich internet content and then give you such low data allowances?? Data allowances have nothing to do with Fair Access. Fair Access should be controlled by QoS metrics which balance out bandwidth for everyone on a beam if congestion is detected.

IS there will be anyone at either one of these companies that can answer my question?? Who at these satellite companies, thought 20-25GB for $110-150 was affordable?? Seriously, who are these people and do they even use their own product??


Elkhorn

join:2009-12-31
Lyons, OR
reply to grohgreg

I'm currently using an HN7000, 1.4mbps & 475mb daily allowance and bucket refill.
I'm seriously considering GEN4, I realize that in theory I won't be able to download as much, but, that's not really an issue.
I've kept a list of my daily uploads and downloads for 5+ years, and I average 6-7 gig down/up per month. I rarely use the free period during the wee hours.
I also get up at 6 am daily, so the first 2 hours on GEN4 would come off my night time allowance.
I don't need 10 mbps, I'd be thrilled to just get 25-50% of that on a regular basis.
I like the monthly cap as opposed to daily, and I'm disciplined enough to monitor my usage and stay out of trouble (no teens using my internet either.....)
So, wish me luck, I'm gonna make the jump *grins*
--
HN7000S 99 West 1250 MHZ Professional Pro Windows 7


silbaco
Premium
join:2009-08-03
USA
reply to TexasRebel

To my understanding (which could be wrong) Viasat and Hughes are not using their satellite's full capacity at this time and not all capacity will be made available for consumer services. They also want to fit a lot more than 50k people per satellite. But even so, I don't think anyone disagrees that the caps are a little low.

Has Hughes launched Gen4 business plans, or are these existing plans supposed to serve businesses as well?

said by Elkhorn:

I'm currently using an HN7000, 1.4mbps & 475mb daily allowance and bucket refill.
I'm seriously considering GEN4, I realize that in theory I won't be able to download as much, but, that's not really an issue.
I've kept a list of my daily uploads and downloads for 5+ years, and I average 6-7 gig down/up per month. I rarely use the free period during the wee hours.
I also get up at 6 am daily, so the first 2 hours on GEN4 would come off my night time allowance.
I don't need 10 mbps, I'd be thrilled to just get 25-50% of that on a regular basis.
I like the monthly cap as opposed to daily, and I'm disciplined enough to monitor my usage and stay out of trouble (no teens using my internet either.....)
So, wish me luck, I'm gonna make the jump *grins*

Good luck! Hope it works well for you.

sharkyyoung
Premium
join:2012-03-15
Reno, NV

said by silbaco:

To my understanding (which could be wrong) Viasat and Hughes are not using their satellite's full capacity at this time and not all capacity will be made available for consumer services. They also want to fit a lot more than 50k people per satellite. But even so, I don't think anyone disagrees that the caps are a little low.

Has Hughes launched Gen4 business plans, or are these existing plans supposed to serve businesses as well?

said by Elkhorn:

I'm currently using an HN7000, 1.4mbps & 475mb daily allowance and bucket refill.
I'm seriously considering GEN4, I realize that in theory I won't be able to download as much, but, that's not really an issue.
I've kept a list of my daily uploads and downloads for 5+ years, and I average 6-7 gig down/up per month. I rarely use the free period during the wee hours.
I also get up at 6 am daily, so the first 2 hours on GEN4 would come off my night time allowance.
I don't need 10 mbps, I'd be thrilled to just get 25-50% of that on a regular basis.
I like the monthly cap as opposed to daily, and I'm disciplined enough to monitor my usage and stay out of trouble (no teens using my internet either.....)
So, wish me luck, I'm gonna make the jump *grins*

Good luck! Hope it works well for you.


sharkyyoung
Premium
join:2012-03-15
Reno, NV

Business plans will come out at a later date. At least that is what I have heard.



jizwiz

@direcway.com
reply to Sandy T

So far I haven't been able to get anyone at HN Support to even answer the phone, so I can't even make the determination whether or not the upgrade is good. I have had HN for about six years and I think that they suck! I pay for 1mps and am lucky to get 350k.

I couldn't upgrade to the 9000 because I couldn't place a dish in any acceptable location and still see the sat. I had to top some trees to get what I have.



james1979
Premium
join:2012-10-09
Quinault, WA

1 edit

said by jizwiz :

So far I haven't been able to get anyone at HN Support to even answer the phone, so I can't even make the determination whether or not the upgrade is good.

I was directed to this link when I called about upgrading to Gen 4 :

»gen4upgrade.hughesnet.com/login.cfm

If your ZIP and SAN check out (i.e., you *can* upgrade now), you get directed to this link which has the plans available for existing customers:

»gen4upgrade.hughesnet.com/plan4.cfm

I was told that the Power plan would not be discounted to $49.99 a month for existing customers. So Hughes created a Power Plus plan at $59.99 a month (the same as the undiscounted Power plan) which just has an extra 5 GB / month of "Bonus Bytes".

So for me, there was a $99 upgrade fee and a $50 mail-in rebate. As documented on another topic, I was also charged $125 by the installer for a new pole mount. And also, existing customers were not allowed to purchase their equipment when I put in my upgrade order, so there's also the $9.99 monthly equipment lease free.

So for me, a minimal upgrade to Gen 4 cost $225 up front, with a monthly bill of $70.


DamonLee22

@mycingular.net
reply to Sandy T

I had Hughes Net for two years and was not satisfied with the service or the $82 dollar cost every month. I decided to go with a new line of service on my cell phone and got the data connect device instead. I called Hughes Net and cancelled my service and was immediately transferred over to a lady who began offering me the new Gen4 Service... She explained to me the equipment would be Free, Installation would be free, and I would receive Unlimited Data for a fee of 49.95 plus tax per month... I didn't take the deal, but didn't sound too bad... I already signed the contract with my phone service. My suggestion to anyone who is unhappy with their service with Hughes Net should call and tell them you wish to cancel the service, I'm sure if you have been with them for a couple of years they will give you the same offer.


sharkyyoung
Premium
join:2012-03-15
Reno, NV

said by DamonLee22 :

I had Hughes Net for two years and was not satisfied with the service or the $82 dollar cost every month. I decided to go with a new line of service on my cell phone and got the data connect device instead. I called Hughes Net and cancelled my service and was immediately transferred over to a lady who began offering me the new Gen4 Service... She explained to me the equipment would be Free, Installation would be free, and I would receive Unlimited Data for a fee of 49.95 plus tax per month... I didn't take the deal, but didn't sound too bad... I already signed the contract with my phone service. My suggestion to anyone who is unhappy with their service with Hughes Net should call and tell them you wish to cancel the service, I'm sure if you have been with them for a couple of years they will give you the same offer.

No such thing as unlimited data on Hughes, and as far as the equipment being free that would have to be in writing.


compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·ooma
·Virgin Mobile Br..
·Charter
·HughesNet Satell..
reply to DamonLee22

Install might be free, Equipment might be "FREE" (meaning no up front cost or the equipment), but there is a $9.99 PER MONTH rental fee. always has been, probably always will be.

UNLIMITED? Yeah right, on satellite? NOT! even cellular/mobile broadband is slowly moving away from "unlimited"....even then its "FULL 3G/4G for 5GB", then throttled for the rest of the billing cycle. companies stretch the definition of the word "unlimited" so far its not funny.

i'd get any offering from HUGHESNET over the phone IN WRITING first.

said by DamonLee22 :

I had Hughes Net for two years and was not satisfied with the service or the $82 dollar cost every month. I decided to go with a new line of service on my cell phone and got the data connect device instead. I called Hughes Net and cancelled my service and was immediately transferred over to a lady who began offering me the new Gen4 Service... She explained to me the equipment would be Free, Installation would be free, and I would receive Unlimited Data for a fee of 49.95 plus tax per month... I didn't take the deal, but didn't sound too bad... I already signed the contract with my phone service. My suggestion to anyone who is unhappy with their service with Hughes Net should call and tell them you wish to cancel the service, I'm sure if you have been with them for a couple of years they will give you the same offer.


monicakm

join:2005-03-12
Grand Saline, TX
reply to Sandy T

I just signed up for Gen 4 and listed (in another thread) what they promised me. After reading this message, I called back to verify and asked them to EMAIL me the details of our agreement. They would not email me a copy! Said they can't. Whaaaat? That's fishy! But, instead of a $20 discount for 6 months, it's a $20 discount for 12 months. I have case numbers and supervisor numbers. What I needed was a recording of the conversation since they "can't" email me a copy of our agreement
So upfront, I know that the cost will be $60 (10 of that is lease fee) a month, $40 a month for the first 12 months. After all the readings to confirm and talks with two supervisors, case #, etc, if they call and say "oops..." I will hurt someone


silbaco
Premium
join:2009-08-03
USA

2 edits
reply to Sandy T

Looking at the front page of Hughes website concerning the powerplan, it says:

"† Offer represents $10 savings on Power plan $49.99 promotional monthly rate. Valid on Purchase or Lease orders between 09/17/12-12/31/12 on the Power plan only and does not apply to other Service Plans. HughesNet service must remain active for a minimum of 31 days. Other restrictions may apply. Offer void where prohibited by law."

Once you click view details for the power plan it says:

"† Offer represents $10 savings on Power plan $49.99 promotional monthly fee for the first 3 months. Valid on Purchase or Lease orders between 09/17/12-12/31/12 on the Power plan only and does not apply to other Service Plans. HughesNet service must remain active for a minimum of 31 days. Rebate submission must be received by 12/31/13. Other restrictions may apply. Offer void where prohibited by law."

Does anyone know which one is correct?


monicakm

join:2005-03-12
Grand Saline, TX

Well I'm back on the phone again with HN to try to get to the bottom of this. Waiting for another supervisor. I'm questioning the "for the first three months" that's noted on their website. Without (and maybe with) written proof of $60/month as long as I keep the same plan, I'm screwed.
Milton (supervisor #3) said that the technician who installs my equipment will have the written agreement with everything that's been stated to me by Hughes today. If something is not accurate, I can refuse the install. He sees where I was promised a locked in fee of $60/month for as long as I keep this plan but is checking to make sure they can actually do that...they can. The caveat is if I decide to upgrade to a faster plan, then decide to go back. I'll incur the higher monthly fee. Already knew that. When I pointed out the "for the first three months" on the web, he said "that is for new customers". At least I'll have everything in writing tomorrow.