dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
1527
share rss forum feed


HardwareGeek

join:2003-11-15
Brooklyn, NY

[Northeast] Verizon Refuses to give me my Gift Card

Back in May I posted this thread
»[Northeast] Need Help getting Offer

I eventually got the deal in writing and everything, but now Verizon is saying I am not entitled to the gift card.

They say I opt'ed for a different promotion or something, even though I have emails stating otherwise.
--
Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292



Onedollar

join:2001-08-27
Pomona, CA
kudos:6

Did you opt for MR DVR for Life? If so look at the screenshot in your other post. You cannot get both



HardwareGeek

join:2003-11-15
Brooklyn, NY

I have no DVR service at all.



HardwareGeek

join:2003-11-15
Brooklyn, NY
reply to HardwareGeek

Click for full size
I thought I attached my order conf showing the $500 gift card.
--
Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292


Onedollar

join:2001-08-27
Pomona, CA
kudos:6
reply to HardwareGeek

Executive complaints line. They should be able to get it corrected


McBane

join:2008-08-22
Plano, TX
reply to HardwareGeek

Another reason why Verizon sales/billing suck



HardwareGeek

join:2003-11-15
Brooklyn, NY

They told me I opt'ed for the $20 off a month which isn't true. I opt'ed for what was offered in the screen shot in the 1st post and even though the pricing listed was wrong they agreed to honor the complete deal.

They said they will have someone call me. I am not holding my breath and will continually hound them.

I was hoping to use the card to buy a sofa for my new apt, only piece of furniture missing as soon as I get the card. Ikea here I come!
--
Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292



HardwareGeek

join:2003-11-15
Brooklyn, NY

Now I got an email from Verizon asking me to call them. Lets see how this goes.
--
Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292



HardwareGeek

join:2003-11-15
Brooklyn, NY
reply to HardwareGeek

I am getting the back and forth now, the rewards dept says they can see I had the 500 gift card but can't issue it because there can't be more than 1 promo at a time on my account. I have 2 promos because of the boo boo Verizon made with the offer. They said to fax over order conf email blah blah blah, I am also bitching on twitter.
--
Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292


hemigod
Premium
join:2005-04-09
Norristown, PA
reply to HardwareGeek

Re: [Northeast] Verizon sent me my Gift Card

Mine just came today, shipped by UPS 2nd day Air. I didn't even have to ask about it, it just showed up. My deal when I upgraded to the new tier was only 120.00USD, though. Good luck with getting yours, hope your issue gets straightened out soon.


arnieg3

join:2003-09-04
Holmdel, NJ

said by hemigod:

Mine just came today, shipped by UPS 2nd day Air. I didn't even have to ask about it, it just showed up. My deal when I upgraded to the new tier was only 120.00USD, though. Good luck with getting yours, hope your issue gets straightened out soon.

When did you upgrade? I upgraded around mid August and am still waiting for the $120 visa card

hemigod
Premium
join:2005-04-09
Norristown, PA
Reviews:
·Verizon FiOS

said by arnieg3:

When did you upgrade? I upgraded around mid August and am still waiting for the $120 visa card

I upgraded in mid June.


Anon69

@verizon.net
reply to HardwareGeek

Re: [Northeast] Verizon Refuses to give me my Gift Card

Technically you did opt for another promo. They did not have to honor the system error, but did anyways. Now you have a killer deal that will amount to way more than $500 over a few years.



HardwareGeek

join:2003-11-15
Brooklyn, NY

System error or no system error still entitled to the promo they agreed to honor, and that promo included a $500 gift card.

had I accepted the free promo for the dvr, would I have to call every month to get a credit?
--
Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292



HardwareGeek

join:2003-11-15
Brooklyn, NY
reply to HardwareGeek

Finally my gift card is being sent!