US Cable Support > Time Warner Internet Services > [TWC] Roadrunner Buffalo NY - Very high packet loss bad pings

reply to rizzo777

Re: [TWC] Roadrunner Buffalo NY - Very high packet loss bad ping

Jabbu: Yes I'm serious, please don't ask that question, Ive been dealing with this for 8 months straight, and I'm sick of it, would you be too?

reply to hobgoblin
Another ping

1 47 ms 23 ms 21 ms cable-mac1.lncsnycd-ar4002.nyroc.rr.com [74.77.6
4.1]
2 14 ms 11 ms 12 ms 98.0.2.153
3 31 ms 13 ms 25 ms ae1-0.lncsnycd-rtr001.nyroc.rr.com [98.0.3.6]
4 28 ms 30 ms 38 ms bundle-ether6.rochnyei-rtr000.nyroc.rr.com [98.0
.3.3]
5 17 ms 54 ms 21 ms ae1-0.glflnyaq-rtr000.nyroc.rr.com [24.24.21.213
]
6 50 ms 55 ms 47 ms bundle-ether9.albynyyf-rtr000.nyroc.rr.com [24.2
4.21.215]
7 51 ms 31 ms 31 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
8 30 ms 27 ms 30 ms 107.14.17.169
9 108 ms 56 ms 53 ms xe-11-0-2.edge2.Newark1.Level3.net [4.30.135.153
]
10 63 ms 77 ms 57 ms ae-31-51.ebr1.Newark1.Level3.net [4.69.156.30]
11 54 ms 77 ms 54 ms ae-2-2.ebr1.NewYork1.Level3.net [4.69.132.97]
12 83 ms 56 ms 65 ms ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]

13 96 ms 57 ms 60 ms ae-34-80.car4.NewYork1.Level3.net [4.69.155.134]

14 83 ms 104 ms 82 ms TECH-VALLEY.car4.NewYork1.Level3.net [4.53.95.14

sorry been posting a trace route.. hold on

reply to rizzo777
You need to point the blame at the company with the issue.

You said this has been going on for 8 mo.

You said you had no issues when it was Adelphia, thats 5+ years ago. TWC dumped millions into WNY, did nothing but improve Adelphia's bandaids.

This Level3 issue is just recent, this week.

This IP 66.109.6.74 is the last TWC router in your tracert, try pinging that and you'll see it is not a direct TWC issue.

Yes, I also had good ping times with RR. but my ping has went up since, I'm ok with a higher ping if my PL was ok. The issue I have is with PL at this time, there is a server in Chicago also I play at and I ping 50, but my pl is consistently over 15%, which is not a Level 3 issue

Also, EVERY server I play at has high PL

reply to rizzo777
Ok...so we see no packet loss from the ping.
Your trace shows packets leaving the RR network at around 30 ms, with the rest of the latency in the level 3 portion of the trace.
Its a shame the actual server is not pingable.
The route from Buffalo to Rochester looks perfectly normal.

I am not really seeing an issue that can be fixed by support.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

When I ping servers, it pings servers every so much of a fraction of a second. When I'm in a game, packets are sent and received at a faster rate, which there is packet loss. There is something wrong with my signal or signal interference. Pingtest.net is showing high jitter, which would cause PL in games

Also, why would my FIRST hop be 47, 23, 21 MS when it should be 10? When I used to run trace routs I used to get NO MORE than 10ms first hop. That is HIGH for a first hop

reply to rizzo777
There is nothing wrong with your signal that I can see, I dont have a lot of faith in pingtest.net.

Hob

reply to rizzo777
With Adelphia the first hop used to be the modem, a 10. IP, which was usually sub 10ms... TWC hides that and shows your first hop at the CMTS miles away. Your first hop should be 20-30. You bring back a lot of memories, did you work at Adelphia in the day?

reply to hobgoblin
Wow, there is a screen shot of a real time packet loss measure in the game. I consistently lag, there is something wrong for sure. Why would I have 0 PL a while back and no lag to all of a sudden BAD lag?????

reply to hobgoblin
You running anything else in the Background at the same time?

The ping time for the first hop is immaterial, look at the second one.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

No, I just clean installed windows on my machine today, I also tested my other computer, still the same results

reply to rizzo777

reply to rizzo777

reply to Jabbu
I work in IT, I used to run constant pings to my end users modems at my old job and they seemed fine most of the times. But when a tech went on site there was usually other problems with their signal. Cmd prompt ICMP pings is NO monitor to use for a user, are you telling me time warner doesn't have any advance monitoring tools? I used to go into our advanced Motorola PTP microwave radio tools and look for jitter / signal ratios. A ping -t is NOT a monitoring tool. I am not the regular guy off the street that says "OK, I believe you". I KNOW what I'm experiencing, it's NOT normal

I had a router, I directly hooked it up to my modem to test which didn't help, I recently swapped my old modem for a UBEE modem/router combo, which still didn't help