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rizzo777

join:2012-09-17
Lancaster, NY
reply to rizzo777

Re: [TWC] Roadrunner Buffalo NY - Very high packet loss bad ping

I had a router, I directly hooked it up to my modem to test which didn't help, I recently swapped my old modem for a UBEE modem/router combo, which still didn't help


rizzo777

join:2012-09-17
Lancaster, NY

Sorry if I'm coming across a little pissed off, but I know there is an issue and I will like this resolved, I only play games online, I don't care about download speeds. I just want to get this fixed so I don't hook up DSL here, I'd rather stay with cable, but if the tech Saturday doesn't fix this I might have to change


rizzo777

join:2012-09-17
Lancaster, NY

This is something to ask ,which I don't know if it matters. A while ago a technician came to look at something here, he took off the old splitter inside my basement and hooked something else up with cable wire locks so I can't unhook it. Is it possible he took off my old filter? I can't take off the coax to see the splitter.



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:9
reply to rizzo777

said by rizzo777:

Sorry if I'm coming across a little pissed off, but I know there is an issue and I will like this resolved, I only play games online, I don't care about download speeds. I just want to get this fixed so I don't hook up DSL here, I'd rather stay with cable, but if the tech Saturday doesn't fix this I might have to change

I cant see anything that a tech at your house can fix.

You really have not shown us anything other than a screen shot in a game that shows packet loss at that location. There was no packet loss in your traces or your ping. Latency is normal on the RR network. There is no loss to your equipment.
Jitter and signal level have no relationship. Even if they did your signal levels are within spec.

Run us a couple of speed tests if you can?

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

rizzo777

join:2012-09-17
Lancaster, NY

A speed test will show good download speeds. I am having PACKET LOSS, not SPEED loss. All I need is screen shots in the game because that's my issue! Why am I the ONLY person with HIGH PL throughout the 120 other people I game with? There IS a ISSUE with my connection. WOW


rizzo777

join:2012-09-17
Lancaster, NY

This happened to me years ago at my apartment, they installed filters and everything was good. Can I request that?



Jabbu
Premium
join:2002-03-06
reply to rizzo777

So 120 people from lancaster, NY play on the same server?

Relax, we are trying to help.


rizzo777

join:2012-09-17
Lancaster, NY

No, not all from Lancaster, There a is a few from Arcade and Rochester, but others are from other cable ISPs. I don't only get PL at one server, I get it from all of them, I used to have rock solid ping/PL which was great from RR. Now it's terrible



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:14

1 edit
reply to rizzo777

said by rizzo777:

I had a router, I directly hooked it up to my modem to test which didn't help, I recently swapped my old modem for a UBEE modem/router combo, which still didn't help

What model Ubee modem?
What are the signal levels at »192.168.100.1 ? More info on logging in: »www.ubeeinteractive.com/support/···nterface
Do you have any of the "Firewall - Content Filters" turned on in the UBEE router modem? »www.ubeeinteractive.com/support/···settings
Activating some of the filters causes packet loss and slow speeds
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

rizzo777

join:2012-09-17
Lancaster, NY

ddw3611 I think the model is, if I remember correctly the power levels were around 40-48 dbm. I will have to double check when I get home. Also, all the firewall settings on the modem is default


rizzo777

join:2012-09-17
Lancaster, NY

Click for full size
Click for full size
content filtering/firewall settings are not enabled

rizzo777

join:2012-09-17
Lancaster, NY

Click for full size

rizzo777

join:2012-09-17
Lancaster, NY

any comments on the latest screen shots?



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:14

Signal levels are good. The modem isn't counting any significant errors or logging T1, T2, T3, T4 timeouts.

The traces show intermittent spikes right at the first hop, so something is causing slow downs/congestion between your router interface and the CMTS in the local headend.

Since we can't change what's beyond your modem in the local neighborhood take a look at what's in front of it...

While running the traces, what's connected to the modem? Are there any file serving/sharing programs running? Are you running the game while running the traces? Is there anything connected wirelessly? Can you turn off the wireless and run the traces again?

Basically you have to try and eliminate EVERYTHING you can running across the network other than the ICMP traffic of the tracert utilities.

Cable companies can track all the stats your modem shows on it's diagnostic pages plus quite a bit more, but they really can't see if it's your own network causing congestion or latency spikes.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.