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GreenLantern

join:2009-05-09
Waterloo, ON
reply to GreenLantern

Re: horrible speeds and nothing being done about it.

We aren't making these issues up and the fact I know exactly when its happening and when it clears up daily is pathetic what kind of customer service is this?




TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
Have you done the test@test test with us for both lines when you are getting the slow speeds.

I don't know what was done or said in the past conversations. But to get this looked into, may you be in contact with me so I can check things out for you.

Thanks,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin

GreenLantern

join:2009-05-09
Waterloo, ON
I just wanted to make sure to reply to this in case someone Googles this issue. Yes I have run the test@test , test and ping from cmd prompt ping google.com -n 20 and traceroute tests while on the phone with teksavvy support many times over several months.Lol my lines are fine and the connection is fine except you don't have the bandwidth supply to back it up its simple, well sorry you do except for between 6pm and 1am roughly.
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