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devnuller

join:2006-06-10
Cambridge, MA
reply to Imagnu

Re: [Speed] My French Car Forum is Being Throttled - But Why?

said by Imagnu :

I really need this resolved as it is hurting my business. I am a web designer - I am hosting all of my websites on one server located in the UK - but my clients - like myself - are located in the USA and many use comcast. My clients are now complaining that their websites are not working - and if I can't get this fixed quick - I will need to move almost 200 websites to a different server.

If you and all your customers are US based, you should move the 200 web sites. The one thing that can't be fixed some of the latency due to speed of light limitations.


Imagnu

@comcast.net
said by devnuller:

If you and all your customers are US based, you should move the 200 web sites. The one thing that can't be fixed some of the latency due to speed of light limitations.

It isn't as simple as that - I have been with the same hosting company since 1998 ( I was living in England at the time). Although the majority of my customers are in the USA - Some of my earlier customers are located in the UK and Ireland. Because I have been with my hosting company for so long I still have the same package they offered at the beginning of their business - I joined when there was no limit on number of domain names hosted - no limit on bandwidth and no limit on space. And all at one low monthly fee. That way I am able to offer small businesses low cost websites and hosting services for very little - businesses that could not otherwise afford websites can now. Since this has begun 5 days ago I have been looking into other hosting and my hosting fees may increase to more than I am charging my customers. In the 14 years I have been hosting websites there has never been a situation like this. I appreciate the help and comments from everybody - and I understand that sometimes things happen. But I would rather not have to find a different hosting company. Thanks again. Megan

Checkerboard

join:2012-09-19
Orinda, CA
I'm with you, imagnu. Something has radically changed for the worse just 5 days ago, and like you, I wrote to tinet.net. However, all they said to me was that they didn't finad any issues with their network (see below) and sent me their tracert routing:

"After further investigation I do not find any issues on our network that would cause the packet loss that you have reported. The following is a copy of our trace route monitor to 85.165.110.194.

My traceroute [v0.69]
ams20-re0 (0.0.0.0)(tos=0x0 psize=64 bitpattern=0x00) Fri Sep 21 06:59:02 2012
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. schlund-gw.ip4.tinet.net 0.0% 291 6.8 10.4 6.7 60.5 8.4
2. te-4-1.bb-c.act.fra.de.oneandone 0.0% 291 21.0 13.4 6.7 73.4 10.9
3. te-1-3.bb-c.tp.kae.de.oneandone. 0.0% 291 28.0 27.6 23.7 139.4 10.5
4. ae-1.gw-dista-a.bap.rhr.de.onean 0.0% 291 13.1 18.0 9.8 386.6 30.6
5. vl-1991.gw-ps5.bap.rhr.de.oneand 0.0% 290 10.3 14.7 9.9 67.8 9.8
6. kundenserver.de 0.0% 290 9.7 15.9 9.6 155.5 18.0

So, what next? Let's hope JLivingood at Comcast in Philly can fix things... please!!!

Checkerboard

join:2012-09-19
Orinda, CA
And here it is, 2:40 p.m. PDT and the site ( »autodejavel.fr )won't load.... again. And this morning until at least lunchtime, it worked fine.


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
said by Checkerboard:

And here it is, 2:40 p.m. PDT and the site ( »autodejavel.fr )won't load.... again. And this morning until at least lunchtime, it worked fine.

It's not GREAT but it is working for me on comcast business class
$ wget http://autodejavel.fr/
--2012-09-21 14:51:54--  http://autodejavel.fr/
Resolving autodejavel.fr... 82.165.110.194
Connecting to autodejavel.fr|82.165.110.194|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: `index.html'
 
    [             <=>                       ] 49,526      9.66K/s   in 5.0s
 
2012-09-21 14:52:00 (9.66 KB/s) - `index.html' saved [49526]
 

5 seconds for web speed test site »www.webpagetest.org/result/120921_YB_KSF/

7 seconds from this one »tools.pingdom.com/fpt/#!/hAynXBH···javel.fr

low score from google »developers.google.com/speed/page···le=false

Seems OK to me.
--
My place : »www.schettino.us

Checkerboard

join:2012-09-19
Orinda, CA
Yep - I agree John- it works for a bit and then stalls out. I am on it now, and it was normal, but now it's back into its crawl-speed. It only partially loads the section called "le Citrojournal," stalls, and then 30 seconds after, it fully loads.


Imagnu

@comcast.net
reply to Checkerboard
said by Checkerboard:

..and sent me their tracert routing:

"After further investigation I do not find any issues on our network that would cause the packet loss that you have reported. The following is a copy of our trace route monitor to 85.165.110.194.

My traceroute [v0.69]
ams20-re0 (0.0.0.0)(tos=0x0 psize=64 bitpattern=0x00) Fri Sep 21 06:59:02 2012
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. schlund-gw.ip4.tinet.net 0.0% 291 6.8 10.4 6.7 60.5 8.4
2. te-4-1.bb-c.act.fra.de.oneandone 0.0% 291 21.0 13.4 6.7 73.4 10.9
3. te-1-3.bb-c.tp.kae.de.oneandone. 0.0% 291 28.0 27.6 23.7 139.4 10.5
4. ae-1.gw-dista-a.bap.rhr.de.onean 0.0% 291 13.1 18.0 9.8 386.6 30.6
5. vl-1991.gw-ps5.bap.rhr.de.oneand 0.0% 290 10.3 14.7 9.9 67.8 9.8
6. kundenserver.de 0.0% 290 9.7 15.9 9.6 155.5 18.0

So, what next? Let's hope JLivingood at Comcast in Philly can fix things... please!!!

If you look closely at their tracert - they did the test at 6:59 am - and as you and I have been saying all along is that everything works fine from 3am - noon or 1pm - it is in the afternoon and evening that the real slowdown occurs. Oh well I can only hope it will get fixed soon.


Imagnu

@comcast.net
reply to Checkerboard
My hosting company is Fasthosts.co.uk

Their site and many of my websites will not load again this evening.

Tracert

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Oengo>tracert fasthosts.co.uk

Tracing route to fasthosts.co.uk [213.171.195.48]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 312 ms 457 ms 573 ms 71.200.166.1
3 16 ms 18 ms 15 ms te-7-1-ur01.oceancity.md.bad.comcast.net [68.85.
134.137]
4 18 ms 16 ms 13 ms te-4-1-ur01.salisbury.md.bad.comcast.net [69.139
.174.198]
5 16 ms 11 ms 14 ms te-7-3-ur01.cambridge.md.bad.comcast.net [69.139
.174.210]
6 16 ms 21 ms 18 ms xe-13-0-1-0-ar04.capitolhghts.md.bad.comcast.net
[69.139.174.194]
7 19 ms 19 ms 19 ms pos-5-7-0-0-cr01.ashburn.va.ibone.comcast.net [6
8.86.90.85]
8 16 ms 18 ms 16 ms be-15-pe04.ashburn.va.ibone.comcast.net [68.86.8
4.222]
9 19 ms 16 ms 20 ms xe-11-2-0.was10.ip4.tinet.net [173.241.131.61]
10 103 ms 102 ms 101 ms xe-4-1-0.ams20.ip4.tinet.net [89.149.180.137]
11 114 ms * * schlund-gw.ip4.tinet.net [213.200.75.94]
12 129 ms 128 ms 131 ms te-1-2.bb-c.the.lon.gb.oneandone.net [212.227.12
0.134]
13 137 ms 129 ms 127 ms te2-1.prt0.fhcon.fasthosts.net.uk [88.208.255.57
]
14 134 ms 132 ms 127 ms po-96.prt0.fhdis.fasthosts.net.uk [88.208.255.97
]
15 129 ms * 318 ms 88.208.255.5
16 * 126 ms 126 ms server213-171-195-48.livedns.org.uk [213.171.195
.48]

Trace complete.

C:\Users\Oengo>
______________________________

It sometimes loads and sometimes doesn't but it is very slow now at 6:32 pm est usa - even if the mail site loads when I try to log into my control panel it freezes at the username and password.


Imagnu

@comcast.net
reply to Checkerboard
I also noticed with this tracert oneandone is also a shared route - maybe that is causing some of the hangup.


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast
reply to Checkerboard
Read in depth the sites JohnInSJ See Profile has posted. The problem is the site design where it needs constant refreshes of many elements and right now some of them are failing to promptly update (could be the server or user demand)
As you note it changes at different times of day, but during the worse monments by the time the slow element is served the other elements need updating and the process starts again.
Lock your css, limit the refreshes, limit or cache the graphics and it runs pretty well for a site 8K miles away as the crow flies


Imagnu

@comcast.net
I am currently designing a sample website for one of my clients - I haven't even optimised it yet as it is only a sample of a possible design and it got an 83 out of 100 on the google speed test

»developers.google.com/speed/page···le=false

and this evening it won't load at all or sometimes only loads the words - it is not a complete website but the front page slide show should still work - it is so intermittent.

»5.tophatz.com/


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
said by Imagnu :

I am currently designing a sample website for one of my clients - I haven't even optimised it yet as it is only a sample of a possible design and it got an 83 out of 100 on the google speed test

»developers.google.com/speed/page···le=false

and this evening it won't load at all or sometimes only loads the words - it is not a complete website but the front page slide show should still work - it is so intermittent.

»5.tophatz.com/

Yep currently dead - website is stalled

 
$ traceroute 5.tophatz.com
traceroute to 5.tophatz.com (88.208.252.204), 30 hops max, 60 byte packets
 1  70.89.67-118-BusName-smpls.sfba.hfc.comcastbusiness.net (70.89.67.118)  0.437 ms  1.364 ms  1.689 ms
 2  73.71.192.1 (73.71.192.1)  12.080 ms  16.962 ms  33.777 ms
 3  te-0-0-0-0-ur14.sanjose.ca.sfba.comcast.net (68.85.190.213)  15.922 ms  17.057 ms  17.149 ms
 4  69.139.198.166 (69.139.198.166)  18.304 ms 69.139.198.158 (69.139.198.158)  19.265 ms 69.139.198.166 (69.139.198.166)  19.364 ms
 5  he-2-13-0-0-cr01.sacramento.ca.ibone.comcast.net (68.86.90.141)  29.367 ms  30.175 ms  30.266 ms
 6  pos-0-7-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.85.46)  22.599 ms  23.145 ms  22.404 ms
 7  pos-0-6-0-0-pe01.11greatoaks.ca.ibone.comcast.net (68.86.85.66)  23.613 ms  20.474 ms  17.314 ms
 8  xe-9-3-0.sjc10.ip4.tinet.net (213.200.80.165)  22.236 ms  23.410 ms  23.164 ms
 9  xe-10-1-0.ams20.ip4.tinet.net (89.149.182.161)  175.665 ms xe-7-1-0.ams20.ip4.tinet.net (89.149.182.165)  185.983 ms  186.973 ms
10  schlund-gw.ip4.tinet.net (213.200.75.94)  203.166 ms  203.250 ms *
11  te-1-2.bb-c.the.lon.gb.oneandone.net (212.227.120.134)  202.524 ms  202.790 ms  202.888 ms
12  * te2-1.prt0.fhcon.fasthosts.net.uk (88.208.255.57)  205.873 ms  204.811 ms
13  * * *
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--
My place : »www.schettino.us