TekSavvy → Re: Lite goes from 3mbit/s to 6mbit/s for Rogers customers

Hi Teddy Boom,

To answer your question, no, the 3mbps customers that signed up will not get bumped up to the 6mbps automatically. They are being grandfathered in at the same speed and same price (That applies for everyone who signed up prior to August 8th). After august 8th, our representatives were told to advise customers who signed up for the 3mbps that they were going to be put on a 6mbps profile since the 3mbps would be soon discontinued. They were also told to advise customers that the price would be subject to change as our vendor is filing a request for a price increase for the 6Mbps product, so a price adjustment will be made (if necessary) if/when that is approved. If a customer wants to change to from 3mbit/s to 6mbit/s they can but they are losing their grandfathered plan.

Cheers,

What was the price for 3meg/300GB previously? Is it significantly less than 6meg/300GB now?

I believe the price is the same at this time. But it may change as per what Jonathan said

quote:

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They were also told to advise customers that the price would be subject to change as our vendor is filing a request for a price increase for the 6Mbps product, so a price adjustment will be made (if necessary) if/when that is approved.

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So if it doesn't change, existing customers will get upgraded?

Prices are the same right now: $25 for 25GB, $31 for 300GB, and $41 for Unlimited.

Anybody have a link to the tarrifs for the various profiles? I really need to start bookmarking that stuff..

Resellers should have been told about this too.

And that's something I'll bring up to Biz as they take care of resellers.

We don't know the answer to that one.

Still confused

Currenty the 3m grandfathered clients are paying for 3m/256k with 300gb for $30.95

On the TSI site now it shows
New 3m/800k with unlimited is $24.95 (and is this only for Chatham?)
New 6m/256k with 300gb is $30.95

What's the point of grandfathering the original 3m plan less unless u can gaurantee no price increase in the future...

They can't guarantee pricing at any time. That's a blanket fact for all services.

What they are saying is that if you stick with the old speed you will not likely see a price increase until the next major regulatory change, and maybe not even then. If you get the speed change, there is a very real possibility that you will see a price increase when this minor regulatory thing Rogers has asked for is addressed, maybe before the new year.

Projecting here, but.. If you were a 3mbit customer before August 8th and you want to go to 6mbit, I think it is implied that they will ding you for a $5 change request. Probably because Rogers will ding them.

Fist off, we aren't charging for the speed change... Now, if you are going to be changing to 6 Megs, & the price does increase, you will be affected.

The confusing part is that the old 3meg (Rogers) is no longer there, so people are looking at the current 3meg (Cogeco/Chatham) plan.The whole point of a grandfathered account is to not change the original price. So even if it does change, as long as you are grandfathered, you'll keep the same price.