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BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131
reply to Kwik

Re: Installing personally owned Modem

Please check the approved modems list first against what you have.


Boilermaker

join:2001-12-20
Carmel, IN
Reviews:
·Bright House

My modem is not on the list.

I think I understand. The list is of the modems that are approved. I thought it was the "list of modems supported by Bright House Networks" as in you may use a different one but all bets are off if it will actually work.

I think this is the quote from the modem policies page that made me think that non-supported modems may work:

Please be advised that BHN may not be able to upgrade or change the firmware on customer-owned Modems that are not supported by BHN. As a result, BHN reserves the right to provide services only to customers with BHN supported DOCSIS-compliant Modems.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

said by Boilermaker:

My modem is not on the list.

I think I understand. The list is of the modems that are approved. I thought it was the "list of modems supported by Bright House Networks" as in you may use a different one but all bets are off if it will actually work.

I think this is the quote from the modem policies page that made me think that non-supported modems may work:

Please be advised that BHN may not be able to upgrade or change the firmware on customer-owned Modems that are not supported by BHN. As a result, BHN reserves the right to provide services only to customers with BHN supported DOCSIS-compliant Modems.

Why would that make you think that? It's pretty clear... and to be honest you don't want a modem that isn't on that list period. It will receive no firmware updates and with what I know of these devices you want those updates and you want them to play well with the network they are attached to.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


Boilermaker

join:2001-12-20
Carmel, IN
Reviews:
·Bright House

Actually, I am not familiar with what the firmware updates will bring. Are these standard manufacturer firmwares that I could download from the manufacturer's website, or are these firmwares tweaked for Brighthouse? I ask because I am curious.

Please do not misunderstand; I do want to play well with the network.

My thought was that the modem would either work or not work at all. I did not see it causing a disruption to others. I assumed that a standard-compliant DOCSIS 3.0 modem would work with the network without causing problems.

The current Brighthouse-supplied modem I am using is:
Netgear Cable Modem Gateway<<HW_REV: 1.00; VENDOR: Netgear; BOOTR: 2.1.7f01; SW_REV: V4.4.2R05; MODEL: CGD24CPR>>

The latest firmware for the CGD24G is 4.4.8, but I cannot find the latest version for the CGD24CPR.

Without updates, what kind of things may happen?

Thank you.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:131

said by Boilermaker:

Actually, I am not familiar with what the firmware updates will bring. Are these standard manufacturer firmwares that I could download from the manufacturer's website, or are these firmwares tweaked for Brighthouse? I ask because I am curious.

Please do not misunderstand; I do want to play well with the network.

My thought was that the modem would either work or not work at all. I did not see it causing a disruption to others. I assumed that a standard-compliant DOCSIS 3.0 modem would work with the network without causing problems.

The current Brighthouse-supplied modem I am using is:
Netgear Cable Modem Gateway<<HW_REV: 1.00; VENDOR: Netgear; BOOTR: 2.1.7f01; SW_REV: V4.4.2R05; MODEL: CGD24CPR>>

The latest firmware for the CGD24G is 4.4.8, but I cannot find the latest version for the CGD24CPR.

Without updates, what kind of things may happen?

Thank you.

Just depends on the update. I too really do not want to get into the technical aspects of this because frankly there's way way too much to cover and not enough time (sorry but I'm one guy in a lot of places and service impactful issues come first)...suffice it to say (and it's really good advice) either stick with our provided modem or go with one on the list....period. If you live in Florida or some other lightning prone area you are far better with our modem then your own.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


Boilermaker

join:2001-12-20
Carmel, IN
Reviews:
·Bright House

said by BHNtechXpert:

Just depends on the update. I too really do not want to get into the technical aspects of this because frankly there's way way too much to cover and not enough time (sorry but I'm one guy in a lot of places and service impactful issues come first)...suffice it to say (and it's really good advice) either stick with our provided modem or go with one on the list....period. If you live in Florida or some other lightning prone area you are far better with our modem then your own.

Well, these three modems I have were free, so I am not too concerned about lightning, which is not as common as it is in Florida. It took me a second to realize you meant lightning and not Lightning.

I will probably stick with the provided modem and look into buying a better modem off the list at some later time. I assume DOCSIS 3.0 modems on the list can be used with a non-Lightning plan.

Would you happen to know if the Brighthouse Netgear modem will be getting any firmware updates?