Unstable(?) internet since switch to PPPoE
I got some assistance for intermittent internet drops and slowdowns a couple months back right after switching to a faster PPPoE account, and now it seems the problem never completely went away. I also posted in the hardware forum and got some help checking my old Verizon router, but nothing seemed to be wrong with it. Now I'd really appreciate it if one of you official tech guys could take a look at my statistics and see if you see anything wrong. We are entirely losing DSL sync a couple times a day, but even when we have it, we seem to lose speed gradually. Resetting our router usually helps, but not always. Suggestions?
Looking at your line readings now, they're currently very poor. I believe you're using a combo modem/router, correct? It's possible it is really starting to break down; it's also possible there could be a problem with the outside lines or with the phone cord connecting the modem to the wall. You're on a dryloop line so I'm confident there's nothing wrong with any filters, but if you haven't you may want to try swapping the phone cable between modem and wall and see if that gives you better speed and stability. I've got a contact number listed for you so I'll have a tech give you a call to help troubleshoot, if you're free for a bit today.
Hi Nick, I've continued to work the trouble ticket with phone support and online support at the DSLX website, but I'm not sure we're going after the right things. I've tried sharing my test history from here, but I'm not sure if they have been able to see it. I'd really like an informed opinion about the line quality and speed test results, because to my uninformed eyes, it looks like they show that line quality is probably not a problem. here's the link from my test history page: »/testhistory/1455325/6c24b
I reviewed the readings - we're definitely seeing a physical problem. Right now, it looks like it's an issue with the inside wiring, but there's a few more tests we'd like to go over with you to verify that if possible.
Hey Nick, I'm going to try leaving work early today to troubleshoot this. Please PM me if there's a way I can call you directly when I'm ready.