Topic 'Re: Rogers Upstream Bonding' in forum 'Rogers' - dslreports.com

Re: Rogers Upstream Bonding

Fri, 09 Nov 2012 12:30:14 EDT

JAC70 posted :

said by Beermage :

There's 6 different Extreme packages currently being offered

Package: Extreme
Price: $61.99
D/L: 28 Mbps
U/L: 1 Mbps
Allowance: 120 GB
Code: WD3E
Overage: $1.50 per GB

Package: Extreme with HU
Price: $61.99
D/L: 28 Mbps
U/L: 3 Mbps
Allowance: 120 GB
Code: WHUJ
Overage: $1.50 per GB

Package: Extreme with 20 GB UA
Price: $66.99
D/L: 28 Mbps
U/L: 1 Mbps
Allowance: 140 GB
Code: WUAO
Overage: $1.50 per GB

Package: Extreme with HU and 20 GB UA
Price: $66.99
D/L: 28 Mbps
U/L: 3 Mbps
Allowance: 140 GB
Code: WUAS
Overage: $1.50 per GB

Package: Extreme with 80 GB UA
Price: $81.99
D/L: 28 Mbps
U/L: 1 Mbps
Allowance: 200 GB
Code: WUAG
Overage: $1.50 per GB

Package: Extreme with HU and 80 GB UA
Price: $81.99
D/L: 28 Mbps
U/L: 3 Mbps
Allowance: 200 GB
Code: WUAT
Overage: $1.50 per GB

Do you happen to have the New Ultimate 150/10 product code that will work with a Cisco 3825 instead of the Hitron?

Re: Rogers Upstream Bonding

Fri, 09 Nov 2012 12:23:27 EDT

technocar2 posted :

said by iFly55:

Online chat kept transferring me to other representatives, and the chat window would freeze

third time really was the charm, initially i got two female CSR over the phone who were going on about my usage and were confusing bandwidth for my upload speed

today i got a knowledgeable male CSR who just changed my account to include the higher upload speed

Nice... but I detect a bottleneck somewhere, upgraded areas should easily get ~300mbps of speedboost which should average out to 250mbps on speedtest.

Re: Rogers Upstream Bonding

Fri, 09 Nov 2012 12:15:35 EDT

iFly55 posted : Online chat kept transferring me to other representatives, and the chat window would freeze

third time really was the charm, initially i got two female CSR over the phone who were going on about my usage and were confusing bandwidth for my upload speed

today i got a knowledgeable male CSR who just changed my account to include the higher upload speed

[att=1]
--
All hail Conservative Overlords!

Re: Rogers Upstream Bonding

Wed, 07 Nov 2012 18:45:29 EDT

technocar2 posted :

said by iFly55:

said by technocar2:

said by iFly55:

i've called Rogers yesterday and today, and they're telling me i have to upgrade to 150/10 to get the faster upload speeds

can anyone here confirm that i can still just upgrade from 75/2 to 75/10?

I don't want to pay +$25 for 150 download

is there another number i can contact other than 1-888-ROGERS1?

Try the on-line chat.

the people in the online chat can't change my acct status and they also advised I had to upgrade to this 150/10 for $124

Do I have any other options to just upgrade the upload?

The online chat is the best method. Did they get you to fill out the form? They use that to verify your account, if something is wrong on that form then they can't even view your account. I did it online as well. I'd try a couple more times.

Re: Rogers Upstream Bonding

Wed, 07 Nov 2012 17:06:57 EDT

Jhero posted : Apparently, Ottawa is still in the dark? Not available in my area yet :(

Re: Rogers Upstream Bonding

Wed, 07 Nov 2012 15:09:11 EDT

yyzlhr posted : You just have to keep trying until you get a knowledgeable rep.

Re: Rogers Upstream Bonding

Wed, 07 Nov 2012 15:04:53 EDT

iFly55 posted :

said by technocar2:

said by iFly55:

Try the on-line chat.

the people in the online chat can't change my acct status and they also advised I had to upgrade to this 150/10 for $124

Do I have any other options to just upgrade the upload?
--
All hail Conservative Overlords!

Re: Rogers Upstream Bonding

Wed, 07 Nov 2012 10:45:32 EDT

technocar2 posted :

said by iFly55:

Try the on-line chat.

Re: Rogers Upstream Bonding

Wed, 07 Nov 2012 10:25:10 EDT

iFly55 posted : i've called Rogers yesterday and today, and they're telling me i have to upgrade to 150/10 to get the faster upload speeds

can anyone here confirm that i can still just upgrade from 75/2 to 75/10?

I don't want to pay +$25 for 150 download

is there another number i can contact other than 1-888-ROGERS1?
--
All hail Conservative Overlords!

Re: Rogers Upstream Bonding

Sat, 27 Oct 2012 13:51:11 EDT

yyzlhr posted :

said by Ree:

GuildWars2 just prompted me to re-authenticate my IP address, so I thought "hmm I wonder if I finally have bonding", and lo and behold I do have 8x4 in northern Brantford!

I don't really expect higher speeds to be available the morning after the bonding kicked in, but when I do try, is WHUI still the code I should be quoting for Ultimate?

Product codes have not changed.

Re: Rogers Upstream Bonding

Sat, 27 Oct 2012 07:31:01 EDT

Ree posted : GuildWars2 just prompted me to re-authenticate my IP address, so I thought "hmm I wonder if I finally have bonding", and lo and behold I do have 8x4 in northern Brantford!

I don't really expect higher speeds to be available the morning after the bonding kicked in, but when I do try, is WHUI still the code I should be quoting for Ultimate?

Re: Rogers Upstream Bonding

Fri, 28 Sep 2012 06:49:42 EDT

anon posted : There's 6 different Extreme packages currently being offered

Package: Extreme
Price: $61.99
D/L: 28 Mbps
U/L: 1 Mbps
Allowance: 120 GB
Code: WD3E
Overage: $1.50 per GB

Package: Extreme with HU
Price: $61.99
D/L: 28 Mbps
U/L: 3 Mbps
Allowance: 120 GB
Code: WHUJ
Overage: $1.50 per GB

Package: Extreme with 20 GB UA
Price: $66.99
D/L: 28 Mbps
U/L: 1 Mbps
Allowance: 140 GB
Code: WUAO
Overage: $1.50 per GB

Package: Extreme with HU and 20 GB UA
Price: $66.99
D/L: 28 Mbps
U/L: 3 Mbps
Allowance: 140 GB
Code: WUAS
Overage: $1.50 per GB

Package: Extreme with 80 GB UA
Price: $81.99
D/L: 28 Mbps
U/L: 1 Mbps
Allowance: 200 GB
Code: WUAG
Overage: $1.50 per GB

Package: Extreme with HU and 80 GB UA
Price: $81.99
D/L: 28 Mbps
U/L: 3 Mbps
Allowance: 200 GB
Code: WUAT
Overage: $1.50 per GB

Re: Rogers Upstream Bonding

Thu, 27 Sep 2012 22:30:44 EDT

sbrook posted : Probably not until all areas of Ottawa are multichannel upstream bonding. I'm not there yet.

Re: Rogers Upstream Bonding

Thu, 27 Sep 2012 16:49:57 EDT

jmck posted : is the 10mbit upstream or newer 150/10 package available in Ottawa yet?

Re: Rogers Upstream Bonding

Thu, 27 Sep 2012 14:30:14 EDT

elitefx posted : What myself and a million others are looking for is a PRICE DECREASE. Having paid for Rogers network upgrades for years now, we're looking to be rewarded for our continued Rogers support.

There comes a time when every investment pays a dividend and after 10 years of Rogers yearly network upgrade price increases, myself and a million other Rogers customers are looking for our payoff.

Don't need/require a contract, don't want 10 million megabytes a second download, just want a 50% price decrease across the board on all Rogers services.

The network is there, the technology in place and we've paid for it, we've earned it and 2012 is Rogers customer dividend collection time............

Re: Rogers Upstream Bonding

Thu, 27 Sep 2012 13:52:52 EDT

yyzlhr posted :

said by elitefx:

Could just be me but I think some are missing the point here.

Rogers has a standardized Billing program for everybody. I know this from experience talking to a Rogers accounts manager last year about another issue.

IMHO Until this new stuff is officially released to everybody nothing on the fees/prices/caps will change.

When everybody has access to the upgrades then Rogers will modify their bills to reflect this at that time.

That's why some are getting 10 different stories regarding internet tier upgrade prices.

There are no plans to charge extra for higher upstream tiers, internally these are viewed the same way as the regular tiers. Once upgrades have been completed on the ENTIRE cable footprint, everyone will be AUTOMATICALLY migrated to the higher upstream tier if they have a compatible modem. There are no plans to charge extra for the higher upstream speeds. The only price increases that are coming are the traditional annual increases that affect EVERY Rogers customer regardless of tier.

People are getting 10 different stories about this because reps are clueless that this even exists. There has been no training for this whatsoever because reps are not supposed to be proactively offering upstream tiers.

Re: Rogers Upstream Bonding

Thu, 27 Sep 2012 12:38:53 EDT

elitefx posted : Could just be me but I think some are missing the point here.

Rogers has a standardized Billing program for everybody. I know this from experience talking to a Rogers accounts manager last year about another issue.

IMHO Until this new stuff is officially released to everybody nothing on the fees/prices/caps will change.

When everybody has access to the upgrades then Rogers will modify their bills to reflect this at that time.

That's why some are getting 10 different stories regarding internet tier upgrade prices.

Re: Rogers Upstream Bonding

Thu, 27 Sep 2012 11:27:59 EDT

VHS posted :

said by l8er:

Ok, tried online chat and quoted the product code provided here (thanks yyzlhr). I'm on Extreme.

First, was only given the higher tiers as options, but after further prodding, was told there are two product codes available for Extreme. Both will give me 28 Mbps down and 3 Mbps up. One will be $61.99 (same as current price) with a 100 GB cap. The second will be $66.99 with a 120 GB cap.

So to get the the higher upload speed at the same dollar amount, I take a 20 GB hit on the cap. To maintain the 120 GB cap and get the higher upload, it will cost me $5 extra.

I guess this explains the $5 issue in the above posts. Get ready everybody, it appears an increase is coming

This is not true. I upgraded my parent's Extreme account and the price/discount has remained the same. They are still getting the 120gb cap. Obviously the rep has no idea what he/she is talking about

I also confirmed with 2 different reps over the phone and both said the price were the same.

Re: Rogers Upstream Bonding

Tue, 25 Sep 2012 17:37:59 EDT

LondonDave posted : I just tried two online sessions and both were clueless. They kept offering me the new ultimate for 122.99

LOL

Re: Rogers Upstream Bonding

Sun, 23 Sep 2012 20:22:19 EDT

LondonDave posted : Now have 8 x 4 bonding in NE London. It looks like my modem rebooted Friday Morning. Did the online chat but higher upstream isn't available yet.

Re: Rogers Upstream Bonding

Sat, 22 Sep 2012 16:57:22 EDT

yyzlhr posted :

said by l8er:

Try another rep, there should be no change in usage or price.

Re: Rogers Upstream Bonding

Sat, 22 Sep 2012 15:49:11 EDT

elitefx posted :

said by elitefx:

Just had a thought. Wouldn't it be hilarious if Rogers slapped a surcharge (an extra $20 or so) on all the HU users monthly bills once this high upload thing is fully implemented.

I know, it aint supposed to cost extra but we are talking Rogers here............... :D

Be kinda hard to argue with Billing after calling Rogers and requesting the upgrade..... :D

Hate to say I told you so guys, BUT........... :D

Re: Rogers Upstream Bonding

Sat, 22 Sep 2012 15:43:16 EDT

technocar2 posted :

said by l8er:

So effectively they will be reducing the caps if you stay at the current rate... typical Rogers behaviour; for every one step forward Rogers takes two steps backwards.

Re: Rogers Upstream Bonding

Sat, 22 Sep 2012 12:42:48 EDT

l8er posted : Ok, tried online chat and quoted the product code provided here (thanks yyzlhr). I'm on Extreme.

First, was only given the higher tiers as options, but after further prodding, was told there are two product codes available for Extreme. Both will give me 28 Mbps down and 3 Mbps up. One will be $61.99 (same as current price) with a 100 GB cap. The second will be $66.99 with a 120 GB cap.

So to get the the higher upload speed at the same dollar amount, I take a 20 GB hit on the cap. To maintain the 120 GB cap and get the higher upload, it will cost me $5 extra.

I guess this explains the $5 issue in the above posts. Get ready everybody, it appears an increase is coming

Re: Rogers Upstream Bonding

Thu, 20 Sep 2012 12:46:32 EDT

Ree posted : Maybe discounts are in play? Although that still doesn't add up because even with the 70% off discount that's still a $6 or $7 difference, not $5.

Re: Rogers Upstream Bonding

Wed, 19 Sep 2012 22:17:44 EDT

yyzlhr posted : Either way its not adding up. The price difference between Ultimate and New Utlimate is roughly $23 not $5

Re: Rogers Upstream Bonding

Wed, 19 Sep 2012 20:21:03 EDT

technocar2 posted :

said by Pesterd :

@Tech

But they did say I am eligible for the new Ultimate at $122. Is it possible for me to get that, but not just the upload speed?

It is possible that the new ultimate is available therefore higher upload is also available but they might not have added the code in the database for the higher upload on the old tiers for your area and that's why they might not be able upgrade you. They might only have added the new ultimate code and probably forgot about the older tiers. But you will eventually get it, keep calling periodically and you might just get lucky but everyone will have it by December in Ontario.

Re: Rogers Upstream Bonding

Wed, 19 Sep 2012 16:17:22 EDT

anon posted : @Tech

But they did say I am eligible for the new Ultimate at $122. Is it possible for me to get that, but not just the upload speed?

Re: Rogers Upstream Bonding

Wed, 19 Sep 2012 14:50:05 EDT

technocar2 posted :

said by Pesterd :

Sorry for triple post
I gave it another go. Person said I need to pay $5 more, no other way.

Like I said, different story everytime.

If there are making up stories then it quite likely its not available in your area yet. But if you try right now you might have better luck because the the Cable/Internet reps option is showing up. That means the online reps are the correct reps who can handle the upstream upgrades.
»www.rogershelp.com/customerserv/···php?s=17

Re: Rogers Upstream Bonding

Wed, 19 Sep 2012 13:45:21 EDT

yyzlhr posted :

said by LondonDave:

What is the product code for the old rogers ultimate upload upgrade?

Try WHUI.

Re: Rogers Upstream Bonding

Wed, 19 Sep 2012 11:56:32 EDT

gandharva9 posted : I used chat yesterday and got it. I was on 75/2 and now I have 75/10. I specifically asked if there was a product code available for higher upload. They said no additional charge and I also got an email sometime later that shows they basically deleted my service and added it back, with the monthly price the same.

Once they added it my modem did a reset and it worked right away. I have the Cisco model and have had all the channel bonding for several weeks. When I do a speed check it goes over 200mb/s down (I assume due to speed boost) and 10mb/s up. I'm at Sheppard and Bayview.

Re: Rogers Upstream Bonding

Wed, 19 Sep 2012 10:52:34 EDT

anon posted : Sorry for triple post
I gave it another go. Person said I need to pay $5 more, no other way.

Like I said, different story everytime.

Re: Rogers Upstream Bonding

Tue, 18 Sep 2012 18:40:07 EDT

anon posted : Giving it another go through chat. Lets see...

Re: Rogers Upstream Bonding

Tue, 18 Sep 2012 18:30:36 EDT

anon posted : "Sorry, we (customer support) do not have access to those plans. Only Customer Relations. Please call 1-888-764-3771".

Different story every time.

Re: Rogers Upstream Bonding

Tue, 18 Sep 2012 17:56:51 EDT

LondonDave posted : What is the product code for the old rogers ultimate upload upgrade?

Re: Rogers Upstream Bonding

Tue, 18 Sep 2012 12:34:09 EDT

ubi21 posted : Just got mine upgraded in Thornhill for Extreme Plus via online chat.

[att=1]

Thanks yyzlhr for the product code and thanks technocar2 for the online chat idea. And thanks to all on this thread.

If anyone else wants to go through this method, just ask them if the product code is available in your area. It doesn't look like they're doing "higher upstream available" alerts on accounts.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 21:29:02 EDT

anon posted : my buddy just called to let me know he got the new upstream speed. he has the smc modem and is having no problems after quoting the product code.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 19:32:04 EDT

morpheus69 posted : Grandview and Taunton... fingers crossed we will see it soon.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 15:18:37 EDT

anon posted : Harmony and Taunton.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 14:55:05 EDT

morpheus69 posted : Where in Oshawa are you located?

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 14:36:36 EDT

anon posted : Yep, that's what I wanted. Upload only. It did seem like he knew what he was talking about.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 14:22:10 EDT

yyzlhr posted : You can get 10mbps upload with no issues with the SMC with the regular ultimate package. You just can't get The New Ultimate package with the SMC because 4 bonded channels on the downstream can't reliably sustain 150mbps.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 14:02:25 EDT

anon posted : So I called in.

I have the SMC with 4x4. It's somehow not possible for me to get the new upload with my current modem. Since I bought my modem, I really can't switch it over that easily.

PS. for those that have no issue in getting the new ultimate, Oshawa has it. Call in and see if you can get it.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 13:43:03 EDT

anon posted : That's what ticks me off.
A person can get that new thing in an instant whereas another person speaking to a different rep may not get that because he/she doesn't know anything about it.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 12:59:18 EDT

yyzlhr posted :

said by Pesterd :

I asked him multiple times about it (used chat).
Kept saying old ultimate stays as is and if I need 10mbps then it's $122.x
It was Alan something.

Call in and ask the rep to search "higher upstream available" in their knowledge base system. You can also see throughout this thread here, there are many individuals who have 10mbps up with the regular ultimate tier. Some of whom, got upgraded quite recently as well.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 12:56:18 EDT

yyzlhr posted :

said by elitefx:

Guys on the lower tiers that are calling in and requesting 10mbps need to hope their package wasn't upgraded to the new Ultimate @122.95. We'll know next billing period for sure.

Nobody needs to hope. Rogers reps may lack product knowledge, but they should all know to inform customers when they're making financially impacting changes. This is not a step a rep can miss because a pop up will appear on the screen when any changes are made to an account that tells the rep the current monthly total and the new monthly total. If that fails as well, customers often receive email confirmations of all financially impacting changes well before the bill cycle date.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 12:54:11 EDT

anon posted : I asked him multiple times about it (used chat).
Kept saying old ultimate stays as is and if I need 10mbps then it's $122.x
It was Alan something.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 12:42:58 EDT

yyzlhr posted :

said by l8er:

said by yyzlhr:

said by glum :

thnaks alot. im on extreme plus. the second highest tier.

The product code is WHUK

yyzlhr, each tier has a different product code? Can you let me know the code for Extreme? Thanks

Yes the product code for each tier is different. I believe extreme is WHUJ.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 12:42:08 EDT

elitefx posted : Well, that makes sense. Rogers will probably incrementally increase the upstream speed per tier. eg: 2,4,6,10mbps. Guys on the lower tiers that are calling in and requesting 10mbps need to hope their package wasn't upgraded to the new Ultimate @122.95. We'll know next billing period for sure.

Re: Rogers Upstream Bonding

Mon, 17 Sep 2012 12:42:02 EDT

yyzlhr posted :

said by Pesterd :

The Rogers rep is saying that I need the new ultimate to get 10mbps upload. No other way.

That is incorrect. Keep trying.

The regular Ultimate tier can get 10mbps up. The rep likely has no idea that Rogers is offering higher upstream speeds at no extra charge in eligible areas. "New Ultimate" is not marked as a higher upstream tier in the system, therefore the rep likely assumed that you had to subscribe to that tier to get 10mbps.