Your tone and altitude is so rude. Totally NOT PROFESSIONAL to talk to a customer like this - "There something not right". Get some professional trainning to be a social media lead.
I originally planned to use Teksavvy, now I changed my mind because of you. And I'm sure many potential customers turned around because of reading what you "said" on this forum.
@rude - I don't think Martin meant anything by it. He was ( correct me if i'm wrong Martin ) simply stating there is something not right with those speeds/link. Nothing implied about the customer lying. I'm 99.99% positive as martin is usually pretty helpful
My apologies to the OP & Rude about the way my message may have been picked up. The unfortunate thing about reading threads is that there is no tone of voice & things can be taken the wrong way. So if I did appear unprofessional, it wasn't my intentions.
Me saying that something wasn't right, was more in a way to say I agreed with him & a service shouldn't be working this way. From what we are aware at this time, several towns & cities in Southern Ontario (Past London from Toronto) are being added to a Slow Speed pattern group. The speeds tend to appear throttled, but in fact it's a legit congested issue.
If we've confirmed with the user he was part of a Pattern, what he's showing for speeds will continue to be this way until Bell do their upgrades to their links that are congested.