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rewritable

join:2005-01-09
M2RXXX
reply to MajorPewPew

Re: What is Velcom?

I was a long time velcom customer until recently. They really were great when they first started out. Support was prompt and useful.

Now, support is nearly non existent and sometimes, issues just seem to go ignored. The only department you can reach successfully is sales. Tech support seem clueless. The first time I asked about their 25mbit VDSL offering, they thought it uses the same ADSL2 modems. Please, at least try to learn about the product you are trying to sell.

There were a few times when internet did not work reliably. There were also a few billing mistakes. I don't think you can expect anything to be better here.

I was also looking at ebox and caneris before but they didn't have unlimited.